Help with Family Pack and a Clean Installation

I recently did a clean install of my system. I had previously used the Family Pack key 3 times on 3 separate computers. I did the clean install on one of those three computers but now it won't recognize the key, even though it is legit. Is this a known issue? and is there a way to fix it?

just ring Microsoft and you get a new key


Excellent Member
Microsoft Community Contributor
I am not familiar with the Family Pack rules, but is it an upgrade, and did you install using the custom install process over a prior install?

Did you wait to enter the key until later, after the install was complete?

Were you given the option to phone home to activate?

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