Here’s a summary of how Igohr Schultz, Chief Digital Officer at Albert Einstein Israelite Hospital in Brazil, is transforming email culture with AI, specifically Microsoft 365 Copilot:
Enhanced Communication Tone: Colleagues noticed that Schultz’s email responses became warmer and more polite after he started using Copilot, improving work relationships.
Productivity Gains: Schultz reports spending 70% less time on email, allowing him to focus on more strategic and creative responsibilities in his role as CDO.
Inbox Zero: With Copilot, he achieved the coveted “zero email backlog,” a feat many executives aspire to.
Broader Use of Copilot: Beyond email, Schultz leverages Copilot for:
Locating documents and presentations,
Drafting strategic plans,
Troubleshooting technical issues, and
Accelerating decision-making by verifying solutions and exploring alternatives.
Personal Uses: He even used Copilot to organize a personalized family trip.
Hospital-Wide Impact: Now, all 2,000 physicians at the hospital have access to Copilot, and Schultz is championing its adoption, helping colleagues learn effective prompting.
A Model for Others: Schultz introduced Copilot to his 70-year-old father, a university professor, who now intends to use it for plagiarism detection.