How Igohr Schultz Transformed Email Culture with Microsoft 365 Copilot at Albert Einstein Hospital

Here’s a summary of how Igohr Schultz, Chief Digital Officer at Albert Einstein Israelite Hospital in Brazil, is transforming email culture with AI, specifically Microsoft 365 Copilot:

• Enhanced Communication Tone: Colleagues noticed that Schultz’s email responses became warmer and more polite after he started using Copilot, improving work relationships.
• Productivity Gains: Schultz reports spending 70% less time on email, allowing him to focus on more strategic and creative responsibilities in his role as CDO.
• Inbox Zero: With Copilot, he achieved the coveted “zero email backlog,” a feat many executives aspire to.
• Broader Use of Copilot: Beyond email, Schultz leverages Copilot for:
  • Locating documents and presentations,
  • Drafting strategic plans,
  • Troubleshooting technical issues, and
  • Accelerating decision-making by verifying solutions and exploring alternatives.
• Personal Uses: He even used Copilot to organize a personalized family trip.
• Hospital-Wide Impact: Now, all 2,000 physicians at the hospital have access to Copilot, and Schultz is championing its adoption, helping colleagues learn effective prompting.
• A Model for Others: Schultz introduced Copilot to his 70-year-old father, a university professor, who now intends to use it for plagiarism detection.

Key takeaway: Copilot significantly improved both the efficiency and quality of email communication, helping shift organizational culture toward more productive and empathetic work, and proving adaptable both in professional and personal contexts.
If you want more details or the article in Portuguese, let me know!

---

Source: Microsoft https://news.microsoft.com/source/latam/features/ia-pt-br/copilot-transforming-email-culture-albert-einstein-hospital/%3Flang=pt-br/