How to Fix Netflix App Issues on Windows 11: 5 Essential Troubleshooting Tips

The Netflix app has become a staple for streaming entertainment, but users on Windows 11 occasionally encounter issues that prevent the app from functioning correctly. If you find yourself experiencing problems with the Netflix app on your Windows 11 PC, you're not alone. Fortunately, there are several effective methods to troubleshoot and resolve these issues. In this article, we will explore five potential fixes that may help restore functionality to the Netflix app.

Basic Fixes to Try First​

Before diving into more complex troubleshooting methods, it's prudent to start with some basic fixes. Here are a few quick steps you might consider:

• Check if Netflix is down: It is rare, but sometimes Netflix experiences server outages. Visit sites like Downdetector to confirm the app's operational status.
• Check your internet connection: Ensure that your internet speed meets Netflix's minimum requirements for streaming. A slow connection could result in buffering and playback issues.
• Update or reinstall the Netflix app: If the app seems buggy, it might be worth uninstalling and reinstalling the latest version from the Microsoft Store.

  Fix 1: Update Display Drivers​

  One common issue that can lead to the Netflix app malfunctioning is outdated display drivers. An outdated display driver may not be optimized to run modern applications smoothly. Here's how to update your display drivers:
  1. Open Device Manager: Right-click the Start menu and select Device Manager.
  2. Locate Display Adapters: Within Device Manager, click on "Display Adapters" to find your display driver.
  3. Update the Driver: Right-click on the display driver name and select "Update Driver."
  4. Search Automatically: Choose "Search Automatically for Drivers" to allow Windows to find and install any updates.
  5. Follow the Instructions: Install the drivers by following the screen prompts. Updating your display drivers may solve various streaming issues, including those with the Netflix app.

     Fix 2: Create a New Netflix Profile​

     Creating a new Netflix profile can help resolve playback issues that might stem from corrupted settings or preferences linked to your current profile. Here’s a simple way to do it:
  6. Log in to Netflix: Go to the Netflix app or website and log in.
  7. Go to Manage Profiles: Click on your profile icon and select "Manage Profiles."
  8. Add Profile: Click on "Add Profile" and set up a new profile.
  9. Test Your New Profile: Attempt to watch a title using the new profile to see if the issue persists. By starting fresh, you may avoid any conflicts that stem from your previous profile.

     Fix 3: Reset Netflix App Settings​

     If the above methods haven’t worked, consider resetting the Netflix app. Resetting the app will remove any data associated with it, including the login credentials and downloaded movies. Follow these steps:
  10. Access Settings: Press Windows + I to open the Settings app.
  11. Go to Apps: Click on "Apps" and select "Apps & features."
  12. Find Netflix: Scroll down or search for Netflix in the list of installed apps.
  13. Advanced Options: Click the three dots next to Netflix and select "Advanced options."
  14. Reset the App: Scroll down and click "Reset," then confirm by clicking "Reset" again when prompted. By resetting the Netflix app, you can potentially rectify errors related to configurations or corrupted data that are preventing it from running.

      Fix 4: Flush DNS Cache​

      Sometimes, network-related issues can be resolved by flushing the DNS cache, which helps in refreshing your network settings. Here’s how you can flush the DNS cache on your Windows 11 PC:
  15. Open Command Prompt: Right-click the Start button and select "Windows Terminal (Admin)".
  16. Run Flush Command: Type the command ipconfig /flushdns and hit Enter.
  17. Confirmation Message: A message indicating that the DNS cache has been successfully flushed should appear. After flushing the DNS cache, try reopening the Netflix app to see if the issue persists.

      Fix 5: Delete MSPR.HDS Files​

      If you encounter the error code H7363-1260-80070057, deleting certain system files associated with the Netflix app might help. Here’s how to delete these files:
  18. Open Windows Explorer: Click on the Folder icon in your taskbar.
  19. Search for MSPR.HDS: In the search bar at the top right, type mspr.hds and press Enter.
  20. Delete the Files: Once the files are displayed, select all and press Shift + Delete to permanently remove them.
  21. Restart Your PC: After deletion, restart your computer and reopen Netflix. These files are essential for the app’s digital rights management, and deleting them may resolve related playback issues.

      Conclusion​

      In summary, encountering issues with the Netflix app on Windows 11 can be frustrating. However, with the fixes outlined above, most users can get back to enjoying their favorite content in no time. Start by checking basic connectivity issues and gradually move on to more specific solutions like updating drivers or resetting app settings. By following these steps, you should be able to troubleshoot and fix most problems with the Netflix app effectively. For more comprehensive guides and assistance, stay tuned into forums and tech websites—community support often leads to solutions you wouldn’t typically find in official documentation. Your Netflix experience on Windows 11 does not have to be plagued with issues; troubleshooting allows you to explore content seamlessly. Last Updated: August 8, 2024 Originally sourced from Guiding Tech.