Joe27
Honorable Member
- Joined
- Feb 8, 2018
- Messages
- 12
- Thread Author
- #1
I have had a reply from Neemobeer to my post , "How to complete remediation" and I want to ask an important follow-up question. However there is no response option offered. I checked other posts and the difference is that mine presents as a white screen and the othere with a black screen. All others also offer response options. Where do I find a response option please if there is one.? Thanks.
- Joined
- Jul 4, 2015
- Messages
- 8,980
Joe27
Honorable Member
- Joined
- Feb 8, 2018
- Messages
- 12
- Thread Author
- #3
Thanks. This is quite baffling: My original post (How to complete remediation) does not offer a"post reply" option whereas this one does, so I'll post the reply to the original post here:
"Neemobeer. Thanks, that’s reassuring, but the false positive is still blocking my windows backup. I have a routine weekly backup set up and each week it fails and I get the message “your backup failed to complete." because of the Trojan. When I try to backup manually, I get the same message. Grateful for suggestions how to remove the block. Thanks."
- Joined
- May 22, 2012
- Messages
- 4,458
1 you can tell Windows backup not to include certain folders so say "You can remove E:\ from being copied"
2 i'd assume your scan is being blocked by the usb port turning off if that scan includes any exturnal drives
3 the HP file is putting a 1 in your Windows registry to say this printer is okey... some 3rd party scans assume anything not placed there by Microsoft must be a virus but thats not correct
if you want to keep the printer then tell your virus scanner that file is okey or use a different virus scan software... both are valid options
2 i'd assume your scan is being blocked by the usb port turning off if that scan includes any exturnal drives
3 the HP file is putting a 1 in your Windows registry to say this printer is okey... some 3rd party scans assume anything not placed there by Microsoft must be a virus but thats not correct
if you want to keep the printer then tell your virus scanner that file is okey or use a different virus scan software... both are valid options
Joe27
Honorable Member
- Joined
- Feb 8, 2018
- Messages
- 12
- Thread Author
- #5
Many thanks. I followed your instructions and have just had the first successful backup for weeks, I appreciated the explanation as well. It helps to know the why as well as the how.1 you can tell Windows backup not to include certain folders so say "You can remove E:\ from being copied"
2 i'd assume your scan is being blocked by the usb port turning off if that scan includes any exturnal drives
3 the HP file is putting a 1 in your Windows registry to say this printer is okey... some 3rd party scans assume anything not placed there by Microsoft must be a virus but thats not correct
if you want to keep the printer then tell your virus scanner that file is okey or use a different virus scan software... both are valid options
- Joined
- May 22, 2012
- Messages
- 4,458
Similar threads
- Replies
- 0
- Views
- 553
- Replies
- 3
- Views
- 643
- Replies
- 0
- Views
- 58
- Replies
- 0
- Views
- 30