I hate the blue screen of death

sooooo.... i hate the blue screen... I took my comp to best buy, and after a week, they restored it to factory condition. It went away for a while, but then it came back! It accomplished nothing! I'm a pc gamer, and I only have my computer to play games with (go steam! woot!) but the bsod happens mostly when im gaming... especially on minecraft. so i restored my computer to factory condition myself (didnt have to pay someone to do it) and I downloaded my antivirus... but norton was in the way so I CANT!!! (i uninstalled it yet it claims it's still there) and then i played minecraft..... then i got the bsod... so i download bluescreenview and i saw that ntoskrnl.exe was what caused it or something. Can you PLEASE help me? I've had this computer for a year, its an HP pavilion dv4. here's the cpu-z things and the minidump file, please help!


Your notebook may not be compatible with Windows 7. Update drivers.

1. I see slot#1 only, attach:

RamMon report as txt or html
PassMark RAMMon - Identify RAM type, speed & memory timings

2. 0x1E_0_nt!KiKernelCalloutExceptionHandler+e

Go to HP support to update drivers:
HP Support & Drivers

Adaptec RAID Controller

AMD Motherboard AHCI 1.2

Emulex LightPulse

Intel Matrix Storage Manager

Intel/ICP Raid

IBM ServeRAID Controller

Nvidia videocard



HP Support & Drivers

Intel® Driver Update Utility

Global Provider of Innovative Graphics, Processors and Media Solutions | AMD

Welcome to NVIDIA - World Leader in Visual Computing Technologies

Crash Dumps:

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [F:\a\Minidump\D M P\DMP\021811-28470-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Machine Name:
Kernel base = 0xfffff800`02a0c000 PsLoadedModuleList = 0xfffff800`02c49e50
Debug session time: Fri Feb 18 20:15:48.325 2011 (UTC - 5:00)
System Uptime: 0 days 0:08:39.463
Loading Kernel Symbols
Loading User Symbols
Missing image name, possible paged-out or corrupt data.
Loading unloaded module list
.Missing image name, possible paged-out or corrupt data.
Missing image name, possible paged-out or corrupt data.
Missing image name, possible paged-out or corrupt data.
.Missing image name, possible paged-out or corrupt data.
.Missing image name, possible paged-out or corrupt data.
.Missing image name, possible paged-out or corrupt data.
.Missing image name, possible paged-out or corrupt data.
..Missing image name, possible paged-out or corrupt data.
..Missing image name, possible paged-out or corrupt data.
..Missing image name, possible paged-out or corrupt data.
.Missing image name, possible paged-out or corrupt data.
Missing image name, possible paged-out or corrupt data.
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

*** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000001
*** ERROR: Module load completed but symbols could not be loaded for Unknown_Module_00000000`00000001
Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )

Followup: MachineOwner

0: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arg1: 0000000000000000, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception

Debugging Details:

EXCEPTION_CODE: (Win32) 0 (0) - The operation completed successfully.

00000000`00000000 ??              ???

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000000







EXCEPTION_RECORD:  fffff800048122c8 -- (.exr 0xfffff800048122c8)
ExceptionAddress: fffff80002a89167 (nt!KiInsertTimerTable+0x0000000000000157)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

TRAP_FRAME:  fffff80004812370 -- (.trap 0xfffff80004812370)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000040310088 rbx=0000000000000000 rcx=fffff80002bf6e80
rdx=fffffa80042be460 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002a89167 rsp=fffff80004812500 rbp=0000000000000001
 r8=fffdfa80042be4a0  r9=0000000000000031 r10=fffff80002bf6e80
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na po nc
fffff800`02a89167 410fb74002      movzx   eax,word ptr [r8+2] ds:fd70:fffdfa80`042be4a2=????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002a7446e to fffff80002a7c710

fffff800`048113b8 fffff800`02a7446e : 00000000`1ba05302 00000000`00000000 fffff800`04811b30 fffff800`02aa9668 : nt!KeBugCheck
fffff800`048113c0 fffff800`02aa240d : fffff800`02c8ab7c fffff800`02bc4ea4 fffff800`02a0c000 fffff800`048122c8 : nt!KiKernelCalloutExceptionHandler+0xe
fffff800`048113f0 fffff800`02aa9a90 : fffff800`02bcbb34 fffff800`04811468 fffff800`048122c8 fffff800`02a0c000 : nt!RtlpExecuteHandlerForException+0xd
fffff800`04811420 fffff800`02ab69ef : fffff800`048122c8 fffff800`04811b30 fffff800`00000000 fffff800`02a0c000 : nt!RtlDispatchException+0x410
fffff800`04811b00 fffff800`02a7bd82 : fffff800`048122c8 fffffa80`042be460 fffff800`04812370 fffdfa80`042be4a0 : nt!KiDispatchException+0x16f
fffff800`04812190 fffff800`02a7a68a : 00000000`00000000 fffffa80`04a8fdd0 00000000`00000000 00000000`00000002 : nt!KiExceptionDispatch+0xc2
fffff800`04812370 fffff800`02a89167 : fffffa80`04958020 fffff800`02b352cc fffff800`02c04c00 fffffa80`04a8fd70 : nt!KiGeneralProtectionFault+0x10a
fffff800`04812500 fffff800`02a8627a : ffffffff`ffb3b4c0 fffff800`02a8829e fffff800`04812618 00000000`00000002 : nt!KiInsertTimerTable+0x157
fffff800`04812560 fffff800`02a87d7d : fffffa80`042be460 fffffa80`03cfb168 00000000`00000000 00000000`00000000 : nt!KiTimerWaitTest+0x15a
fffff800`048125e0 fffff800`02a884be : 00000001`359fd64b fffff800`04812c58 00000000`00008212 fffff800`02bf94c8 : nt!KiProcessExpiredTimerList+0x6d
fffff800`04812c30 fffff800`02a87cb7 : 00000000`427bd9c6 00000000`00008212 00000000`427bd978 00000000`00000012 : nt!KiTimerExpiration+0x1be
fffff800`04812cd0 fffff800`02a84eea : fffff800`02bf6e80 fffff800`02c04c40 00000000`00000000 fffff880`01e19c50 : nt!KiRetireDpcList+0x277
fffff800`04812d80 00000000`00000000 : fffff800`04813000 fffff800`0480d000 fffff800`04812d40 00000000`00000000 : nt!KiIdleLoop+0x5a


fffff800`02a7446e 90              nop


SYMBOL_NAME:  nt!KiKernelCalloutExceptionHandler+e

FOLLOWUP_NAME:  MachineOwner


IMAGE_NAME:  ntkrnlmp.exe


FAILURE_BUCKET_ID:  X64_0x1E_0_nt!KiKernelCalloutExceptionHandler+e

BUCKET_ID:  X64_0x1E_0_nt!KiKernelCalloutExceptionHandler+e

Followup: MachineOwner


start             end                 module name
fffff880`00f0a000 fffff880`00f61000   ACPI     ACPI.sys     unavailable (00000000)
fffff880`012b4000 fffff880`0132f000   adp94xx  adp94xx.sys  unavailable (00000000)
fffff880`0132f000 fffff880`01385000   adpahci  adpahci.sys  unavailable (00000000)
fffff880`01385000 fffff880`013b4000   adpu320  adpu320.sys  unavailable (00000000)
fffff880`00e42000 fffff880`00e49000   aliide   aliide.sys   unavailable (00000000)
fffff880`00e49000 fffff880`00e50000   amdide   amdide.sys   unavailable (00000000)
fffff880`013b4000 fffff880`013d2000   amdsata  amdsata.sys  unavailable (00000000)
fffff880`01445000 fffff880`0148c000   amdsbs   amdsbs.sys   unavailable (00000000)
fffff880`0148c000 fffff880`01497000   amdxata  amdxata.sys  unavailable (00000000)
fffff880`01497000 fffff880`014b0000   arc      arc.sys      unavailable (00000000)
fffff880`014b0000 fffff880`014cb000   arcsas   arcsas.sys   unavailable (00000000)
fffff880`0119a000 fffff880`011a3000   atapi    atapi.sys    unavailable (00000000)
fffff880`011a3000 fffff880`011cd000   ataport  ataport.SYS  unavailable (00000000)
fffff880`01ff8000 fffff880`02000000   AtiPcie  AtiPcie.sys  unavailable (00000000)
fffff880`00e09000 fffff880`00e15000   BATTC    BATTC.SYS    unavailable (00000000)
fffff880`00cbc000 fffff880`00d7c000   CI       CI.dll       unavailable (00000000)
fffff880`0103d000 fffff880`0106d000   CLASSPNP CLASSPNP.SYS unavailable (00000000)
fffff880`00c5e000 fffff880`00cbc000   CLFS     CLFS.SYS     unavailable (00000000)
fffff880`00dd8000 fffff880`00de0000   cmdide   cmdide.sys   unavailable (00000000)
fffff880`01cd8000 fffff880`01d4b000   cng      cng.sys      unavailable (00000000)
fffff880`00e00000 fffff880`00e09000   compbatt compbatt.sys unavailable (00000000)
fffff880`01c44000 fffff880`01c5a000   disk     disk.sys     unavailable (00000000)
fffff880`014cb000 fffff880`01552000   elxstor  elxstor.sys  unavailable (00000000)
fffff880`0164c000 fffff880`01660000   fileinfo fileinfo.sys unavailable (00000000)
fffff880`01600000 fffff880`0164c000   fltmgr   fltmgr.sys   unavailable (00000000)
fffff880`01d5c000 fffff880`01d66000   Fs_Rec   Fs_Rec.sys   unavailable (00000000)
fffff880`01a00000 fffff880`01a3a000   fvevol   fvevol.sys   unavailable (00000000)
fffff880`01f95000 fffff880`01fdf000   fwpkclnt fwpkclnt.sys unavailable (00000000)
fffff800`02fe9000 fffff800`03032000   hal      hal.dll      Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff880`01c3a000 fffff880`01c44000   hpdskflt hpdskflt.sys unavailable (00000000)
fffff880`0129d000 fffff880`012b4000   HpSAMD   HpSAMD.sys   unavailable (00000000)
fffff880`01fef000 fffff880`01ff8000   hwpolicy hwpolicy.sys unavailable (00000000)
fffff880`0107c000 fffff880`0119a000   iaStorV  iaStorV.sys  unavailable (00000000)
fffff880`01552000 fffff880`01563000   iirsp    iirsp.sys    unavailable (00000000)
fffff880`00e2a000 fffff880`00e32000   intelide intelide.sys unavailable (00000000)
fffff880`00fb4000 fffff880`00fbd000   isapnp   isapnp.sys   unavailable (00000000)
fffff800`00b9f000 fffff800`00ba9000   kdcom    kdcom.dll    Mon Jul 13 21:31:07 2009 (4A5BDFDB)
fffff880`01cbe000 fffff880`01cd8000   ksecdd   ksecdd.sys   unavailable (00000000)
fffff880`01f6a000 fffff880`01f95000   ksecpkg  ksecpkg.sys  unavailable (00000000)
fffff880`01563000 fffff880`01582000   lsi_fc   lsi_fc.sys   unavailable (00000000)
fffff880`011cd000 fffff880`011ea000   lsi_sas  lsi_sas.sys  unavailable (00000000)
fffff880`01582000 fffff880`01595000   lsi_sas2 lsi_sas2.sys unavailable (00000000)
fffff880`01595000 fffff880`015b4000   lsi_scsi lsi_scsi.sys unavailable (00000000)
fffff880`00c3d000 fffff880`00c4a000   mcupdate mcupdate.dll unavailable (00000000)
fffff880`015b4000 fffff880`015c0000   megasas  megasas.sys  unavailable (00000000)
fffff880`0167f000 fffff880`01723000   MegaSR   MegaSR.sys   unavailable (00000000)
fffff880`00de0000 fffff880`00dfa000   mountmgr mountmgr.sys unavailable (00000000)
fffff880`00fbd000 fffff880`00fe7000   mpio     mpio.sys     unavailable (00000000)
fffff880`01292000 fffff880`0129d000   msahci   msahci.sys   unavailable (00000000)
fffff880`00c00000 fffff880`00c26000   msdsm    msdsm.sys    unavailable (00000000)
fffff880`00f6a000 fffff880`00f74000   msisadrv msisadrv.sys unavailable (00000000)
fffff880`01c60000 fffff880`01cbe000   msrpc    msrpc.sys    unavailable (00000000)
fffff880`01e00000 fffff880`01e12000   mup      mup.sys      unavailable (00000000)
fffff880`01e18000 fffff880`01f0a000   ndis     ndis.sys     unavailable (00000000)
fffff880`01f0a000 fffff880`01f6a000   NETIO    NETIO.SYS    unavailable (00000000)
fffff880`01723000 fffff880`01733000   nfrd960  nfrd960.sys  unavailable (00000000)
fffff800`02a0c000 fffff800`02fe9000   nt       ntkrnlmp.exe Tue Oct 26 22:43:09 2010 (4CC791BD)
fffff880`01a4b000 fffff880`01bee000   Ntfs     Ntfs.sys     unavailable (00000000)
fffff880`01014000 fffff880`0103d000   nvraid   nvraid.sys   unavailable (00000000)
fffff880`01733000 fffff880`0175e000   nvstor   nvstor.sys   unavailable (00000000)
fffff880`00fe7000 fffff880`00ffc000   partmgr  partmgr.sys  unavailable (00000000)
fffff880`00f74000 fffff880`00fa7000   pci      pci.sys      unavailable (00000000)
fffff880`0106d000 fffff880`01074000   pciide   pciide.sys   unavailable (00000000)
fffff880`00e32000 fffff880`00e42000   PCIIDEX  PCIIDEX.SYS  unavailable (00000000)
fffff880`01d4b000 fffff880`01d5c000   pcw      pcw.sys      unavailable (00000000)
fffff880`00c4a000 fffff880`00c5e000   PSHED    PSHED.dll    unavailable (00000000)
fffff880`0185b000 fffff880`019ff000   ql2300   ql2300.sys   unavailable (00000000)
fffff880`0175e000 fffff880`017bd000   ql40xx   ql40xx.sys   unavailable (00000000)
fffff880`01c00000 fffff880`01c3a000   rdyboost rdyboost.sys unavailable (00000000)
fffff880`01db2000 fffff880`01dcf000   sbp2port sbp2port.sys unavailable (00000000)
fffff880`01800000 fffff880`0180e000   SiSRaid2 SiSRaid2.sys unavailable (00000000)
fffff880`0180e000 fffff880`01826000   sisraid4 sisraid4.sys unavailable (00000000)
fffff880`01fe7000 fffff880`01fef000   spldr    spldr.sys    unavailable (00000000)
fffff880`01826000 fffff880`01830000   stexstor stexstor.sys unavailable (00000000)
fffff880`01230000 fffff880`01292000   storport storport.sys unavailable (00000000)
fffff880`02000000 fffff880`021fd000   tcpip    tcpip.sys    unavailable (00000000)
00000000`00000001 00000000`0000000b   Unknown_Module_00000000_00000001 Unknown_Module_00000000`00000001 unavailable (00000000)
fffff880`00fa7000 fffff880`00fb4000   vdrvroot vdrvroot.sys unavailable (00000000)
fffff880`01074000 fffff880`0107c000   viaide   viaide.sys   unavailable (00000000)
fffff880`00e15000 fffff880`00e2a000   volmgr   volmgr.sys   unavailable (00000000)
fffff880`00d7c000 fffff880`00dd8000   volmgrx  volmgrx.sys  unavailable (00000000)
fffff880`01d66000 fffff880`01db2000   volsnap  volsnap.sys  unavailable (00000000)
fffff880`01830000 fffff880`0185a000   vsmraid  vsmraid.sys  unavailable (00000000)
fffff880`01fdf000 fffff880`01fe7000   wd       wd.sys       unavailable (00000000)
fffff880`00e57000 fffff880`00efb000   Wdf01000 Wdf01000.sys unavailable (00000000)
fffff880`00efb000 fffff880`00f0a000   WDFLDR   WDFLDR.SYS   unavailable (00000000)
fffff880`00f61000 fffff880`00f6a000   WMILIB   WMILIB.SYS   unavailable (00000000)
Missing image name, possible paged-out or corrupt data.

Unloaded modules:
00000000`00144042 00000000`00380036   Unknown_Module_00000000`00144042
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0023BFF4
Missing image name, possible paged-out or corrupt data.
Missing image name, possible paged-out or corrupt data.
Missing image name, possible paged-out or corrupt data.
fffffa80`0477a658 fffffa81`00000000   Unknown_Module_fffffa80`0477a658
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  FB8859A8
Missing image name, possible paged-out or corrupt data.
fffffa80`0477a5e0 fffffa81`00000000   Unknown_Module_fffffa80`0477a5e0
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  FB885A20
Missing image name, possible paged-out or corrupt data.
fffffa80`04374bd0 fffffa80`04375290   Unknown_Module_fffffa80`04374bd0
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  000006C0
Missing image name, possible paged-out or corrupt data.
e56c6946`02150008 e56c6947`00000000   Unknown_Module_e56c6946`02150008
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  FDEAFFF8
Missing image name, possible paged-out or corrupt data.
00000000`000001c6 00000001`0000000d   Unknown_Module_00000000`000001c6
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  FFFFFE47
00000000`00001000 00000001`00000000   Unknown_Module_00000000`00001000
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  FFFFF000
Missing image name, possible paged-out or corrupt data.
fffffa80`0477a338 fffffa81`00000000   Unknown_Module_fffffa80`0477a338
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  FB885CC8
fffffa80`0477a2e8 fffffa81`00000000   䖐֣婢    
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  FB885D18
Missing image name, possible paged-out or corrupt data.
00000000`00000000 00000000`0477a290   Unknown_Module_00000000`00000000
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0477A290
fffffa80`0477a202 fffffa81`041d0003   Unknown_Module_fffffa80`0477a202
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  FFA55E01
Missing image name, possible paged-out or corrupt data.
fffffa80`0477a1d0 fffffa81`0477a160   Unknown_Module_fffffa80`0477a1d0
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  FFFFFF90
Missing image name, possible paged-out or corrupt data.
Missing image name, possible paged-out or corrupt data.
fffffa80`0477a130 fffffa81`00000000   Unknown_Module_fffffa80`0477a130
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  FB885ED0

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