I have crash dump (minidump) when I open Video converter from Xilisoft

#1
Everytime I open Xilisoft Video Converter Ultimate it gets the blue screen crash dump (minidump). I even upgraded my graphic card from NVIDIA GeForce 220 to NVIDIA Quadro FX 1800. It didn't help.

Please can somebody tell me what's wrong? :( I upgraded from Vista to Windows 7 and everything works fine. (Computer 12 GB RAM, 3 TB Harddrive)

Thank you.

View attachment 120110-23384-01.dmp
 


#2
Hello and welcom.

Your issue is RTSTOR64.SYS. It's ancient:

Code:
6: kd> lmvm rtstor64
start             end                 module name
fffff880`0614c000 fffff880`06160000   RTSTOR64 T (no symbols)           
    Loaded symbol image file: RTSTOR64.SYS
    Image path: \SystemRoot\system32\drivers\RTSTOR64.SYS
    Image name: RTSTOR64.SYS
    Timestamp:        Thu Jan 03 07:57:25 2008 (477CDBB5)
    CheckSum:         00019CCB
    ImageSize:        00014000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
So update your Realtek card reader drivers from here:

Realtek

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You'll also want to visit your motherboard website at the manufacturer and install the latest Intel Matrix or storage driver package:

iaStor iaStor.sys Sun Jul 20 20:29:34 2008

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And install from my link here to update this J-Micron Raid driver:

jraid jraid.sys Mon Nov 03 21:20:09 2008

ftp://driver.jmicron.com.tw/SATA_Controller/Windows/JMB36X_WinDrv_R1.17.59_WHQL.zip

-----------

And your Realtek lan driver definitely needs an update too:

Rt64win7 Rt64win7.sys Fri May 22 10:52:30 2009

RTL8111

------------

You also need to uninstall LogMeIn as it is no good on Windows 7.

------------

Video card update:

nvlddmkm nvlddmkm.sys Fri Jul 09 17:15:58 2010

NVIDIA

Enjoy.
 


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