Kali Nichols
New Member
- Joined
- Mar 22, 2011
My computer is less than a year old and has current anti-virus protection through McAfee Total Protection - however on March 16th when I attempted to open internet explorer a small screen popped up stating it couldn't open because it didn't exist, I had been on the internet the night before and everything worked fine. Then suddenly a program called E-set Antivirus was claiming I had dozens of viruses and that I should buy their product to rid my hard drive of all the problems and thats when I noticed there was also a destop icon for this program even though I've never heard of it. I tried deleting it from the computer but it wouldn't let me delete it from the system. McAfee did not detect any viruses, malware, or spyware. After talking to several people who had similar problems I resorted to a restore, but at first the computer wouldn't allow me to do a restore. Finally a restore went through but then McAfee wasn't working properly, at first it didn't work at all and then it kept saying that the scanning was off - I'd hit the button to turn it on and it wouldn't do anything, then it would go on but after three seconds it would turn itself off. I shut down the computer for about a day and tried again, when I turned the computer on McAfee was working properly but I still couldn't open internet explorer.
So right now the computer is working properly with the exception of Internet Explorer and without that I can't go online to re-install it (I'm currently using a friend's computer). Everyone I spoke to believes I have or at least had a serious virus and that I should crash the system and re-install windows and everything else but the computer won't allow me to do a factory restore. I called Dell and according to them its a software issue and software issues aren't covered under my warrantly, but said they could easily fix the problem if I buy their software warranty for $430 - I only paid $600 for the computer and I don't have $430. There are several people my mom knows, as well as an uncle, who fix computers for a living but if this is something I can fix on my own I'd rather not have to spend money I don't really have.
So right now the computer is working properly with the exception of Internet Explorer and without that I can't go online to re-install it (I'm currently using a friend's computer). Everyone I spoke to believes I have or at least had a serious virus and that I should crash the system and re-install windows and everything else but the computer won't allow me to do a factory restore. I called Dell and according to them its a software issue and software issues aren't covered under my warrantly, but said they could easily fix the problem if I buy their software warranty for $430 - I only paid $600 for the computer and I don't have $430. There are several people my mom knows, as well as an uncle, who fix computers for a living but if this is something I can fix on my own I'd rather not have to spend money I don't really have.