I need some technical help with a wireless adapter


Microsoft MVP
Staff member
Premium Supporter
Microsoft MVP
Looks more like a roblem with the modem/router than the wireless adapter. Is your pc showing as "connected" to the router?

Has the router previously worked but now stopped or is it a new one?

Go to programs, accessories, command prompt, run it and enter the following command:

ipconfig /all

SPost the output on here and we can help analyse the problem better.

Sometimes just unplugging the modem/router from the AC outlet for one minute and then plugging it back in will do the trick.

This website is not affiliated, owned, or endorsed by Microsoft Corporation. It is a member of the Microsoft Partner Program.