Install sheild wizard freeze. Can't install anything. Plz help freaking out.

Discussion in 'Windows 7 Help and Support' started by earwax5, Aug 15, 2010.

  1. earwax5

    earwax5 New Member

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    I popped in my Elder scrolls IV oblivion cd and install sheild froze.Then after a few seconds popped up and said Error 5009. I tried another software cd I had and its the same thing. I can't even install anything I download off the internet without it freezing up on me.

    This seems sudden to me considering I have had no problems until this.

    Compaq Presario CQ61
    Windows 7 64 bit
    AMD Athlon II Duel-Core M300 2.00 Ghz
    3.00 gigs of ram
    AMD 880G ATI Radeon HD 4200

    I run adaware and AVG free I turned them off and still the same problem. I thought about uninstalling them, but I wont be able to reinstall them untill I get this fixed. Suggestions please.
     
  2. Exp HP

    Exp HP New Member

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  3. earwax5

    earwax5 New Member

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    Yes, i actually seen that before I started this post. I did that and still the same thing.
     
  4. Exp HP

    Exp HP New Member

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    If the InstallShield process froze, I doubt you'll make things any worse by killing the process, so try this:

    Open up the Task Manager (Ctrl+Alt+Delete) and switch to the Processes tab and look for the InstallShield process. I don't know what it will be called. Hopefully it will say "InstallShield" somewhere in the description field, but if it doesn't, try looking for "iKernel.exe" or "setup.exe". End Process if you find it.
     
  5. earwax5

    earwax5 New Member

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    It's called Ikernal. I maybe stated my problem wrong. The installsheild only freezes for a moment then gives me the error message and then shuts down. So after all is said and done the ikernal will not be in the proccess area.
     
  6. pcs3657

    pcs3657 New Member

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  7. Exp HP

    Exp HP New Member

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