Installing adobe get blue screen

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by rizandaas, Aug 14, 2010.

  1. rizandaas

    rizandaas New Member

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    hi

    i am using windows seven on my laptop dell inspiron 1564.
    previously had dreamweaver cs4 and had no problems.
    now i was installing dreamweaver cs5, photoshop cs5 and master collection of adobe
    after 20 percent is installed installation stops and a blue screen comes after which i have to turn off the laptop and turn it on again.
    First i got it from utorrent, then downloaded it from adobe website but seem to be getting the same problem again and again. The message i get after shutting down and starting laptop is

    Windows has recovered from an unexpected shutdown

    Windows can check online for a solution to the problem

    Problem signature:

    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000008e
    BCP1: C0000005
    BCP2: 99D5D703
    BCP3: 975A1C40
    BCP4: 00000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\081410-28563-01.dmp
    C:\Users\Saad\AppData\Local\Temp\WER-87298-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt



    It never does find a solution to the problem.
    I am now scanning laptop with AVG as to yet no viruses found

    need anything else to know please let me know.

    ok their was a virus i have attached file of the virus detail could you tell me if this could be the reason why this blue screen was appearing when downloading?
     
    #1 rizandaas, Aug 14, 2010
    Last edited: Aug 14, 2010
  2. cybercore

    cybercore New Member

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    C:\Windows\Minidump\081410-28563-01.dmp, zip and attach to this thread.
     
  3. rizandaas

    rizandaas New Member

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    it seems that i can not attach the file it say i do not have access or authority to do so. ask administrator) even though their is only one account that i use and it is an administrator account. I can open it and see the files in it but can not attach or zip it as well. though i have attached the virus details.
     

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  4. TorrentG

    TorrentG Banned

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    Copy the files in C:\Windows\Minidump to any other folder first. Then zip. Attach using the paperclip above where you type, in advanced mode reply.

    Also, download and install Malwarebytes. Run it. Update the definitions in it. Then scan the machine and let it remove all it finds.
     
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  5. rizandaas

    rizandaas New Member

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    ok so i copied the whole minidump file from windows to the desktop and zipped it the file is attached
     

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  6. TorrentG

    TorrentG Banned

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    Uninstall FolderLock or FolderProtector to remove this faulting driver:
    Code:
    windrvNT windrvNT.sys Mon May 10 04:42:04 2004
    Uninstall Daemon Tools in the normal method, then use this installer/uninstaller to remove sptd.sys:

    DuplexSecure - Downloads

    Reboot. I see you already have PowerISO installed. Use that for drive/disc emulation instead.

    Update or uninstall TeamViewer to remove or replace this very old driver:

    Code:
    teamviewervpn teamviewervpn.sys Thu Nov 29 03:27:19 2007
    Install the latest video card driver to replace this:

    Code:
    atipmdag atipmdag.sys Fri Jan 22 08:44:57 2010
    Drivers & Support | GAME.AMD.COM
     
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  7. rizandaas

    rizandaas New Member

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    Folder lock
    I could not uninstall it even after opening vault (giving password) so i deleted the folder where i had downloaded it.
    Daemon tools
    Uninstalled. Did not ask to reboot so i didnt do it.
    teamviewer
    Could not update as required purchase so i uninstalled it. will look for a new verision with crack on warez-bb.org
    duplexsecure
    What is this and why do i need it. when i was downloading it got message from avg that it has some kind of virus or malware (something like that) and avg had blocked it so i could not download it.
    Video card driver
    went to device manager and looked at device adapter, asked to update automatically and said i do not require an update. The link you gave me for driver update gave a message which said
    "Service Unavailable

    The requested service is temporarily unavailable. It is either overloaded or under maintenance. Please try later."


    Am i done :razz::D:cool:


     
  8. rizandaas

    rizandaas New Member

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    error message i get when trying to download is attached
     

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  9. rizandaas

    rizandaas New Member

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    23000 files scanned and found 165 objects infected what is the internet coming to. their are so many viruses i dont even know the names spyware, malware, rookit and God knows whatelse. lol
     
  10. TorrentG

    TorrentG Banned

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    Folder lock
    I could not uninstall it even after opening vault (giving password) so i deleted the folder where i had downloaded it.

    You'll need to go to C:\Windows\System32\drivers and delete windrvNT.sys. Reboot then use Ccleaner to clean the registry.


    Daemon tools
    Uninstalled. Did not ask to reboot so i didnt do it.

    Good.

    teamviewer
    Could not update as required purchase so i uninstalled it. will look for a new verision with crack on warez-bb.org

    Good. (In the future, please do not mention cracked software as we do not or can not support it here.)

    duplexsecure
    What is this and why do i need it. when i was downloading it got message from avg that it has some kind of virus or malware (something like that) and avg had blocked it so i could not download it.

    It's not malware of any sort. It's needed to uninstall sptd.sys which is a huge problem on Windows 7. Use it in safe mode if necessary or disable the AVG in normal mode.

    Video card driver
    went to device manager and looked at device adapter, asked to update automatically and said i do not require an update. The link you gave me for driver update gave a message which said
    "Service Unavailable

    The requested service is temporarily unavailable. It is either overloaded or under maintenance. Please try later."

    Never ever and I repeat never use Windows Update nor the device manager to look for or install drivers. Always use the manufacturer's site. In this case, ATI/AMD's site is down which is very rare. Check later today.


    Am i done :razz::D:cool:




    Make sure you've scanned the machine with Malwarebytes too.
     
    #10 TorrentG, Aug 14, 2010
    Last edited: Aug 14, 2010
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  11. rizandaas

    rizandaas New Member

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    The teamviewer is not cracked atleast the one that i had was not it was trial version that i was using.
     
  12. rizandaas

    rizandaas New Member

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    windrvNT.sys no such file found do i still need to use the ccleaner i have downloaded it and awaiting your further assistance. Thanks for all the help.
     
  13. TorrentG

    TorrentG Banned

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    My apologies. Seems that windrvNT.sys is not in the normal driver folder. It is in C:\Windows\System32

    Please delete it from there. Then use Ccleaner to clean the registry.

    Further recommendations based on all the malware you have and my negative opinions of AVG:

    Boot to safe mode + networking to use this tool to remove AVG:

    AV Uninstallers - Windows 7 Forums

    Reboot and then install MSE >>> http://www.microsoft.com/security_essentials/

    Very welcome.
     
    #13 TorrentG, Aug 14, 2010
    Last edited: Aug 14, 2010
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  14. rizandaas

    rizandaas New Member

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    To remove the sptd.sys i installed the duplex software from the link you gave me but it seems their is an error. which i have attached. also I have deleted the file from windows/ system32 file name windrvNT.sys manually. i hope thats ok. currently i have no installed antivirus as i thought i could easly remove the sptd.sys without an antivirus. hope to hear from you soon as you have always helped out quickly for which again I am very thankful
     

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  15. rizandaas

    rizandaas New Member

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    Drivers & Support | GAME.AMD.COM[/QUOTE]
    The display driver I have is ATI Mobility Radeon HD 4330 which one will I need from the website as their is just too much on this site and i simply don't understand which one I need. i went to the manufacturer's website and got this (http://support.amd.com/us/psearch/Pages/psearch.aspx?type=2.4.2&product=2.4.2.3.32&contentType=GPU+Download+Detail&ostype=Windows+7+-+32-Bit+Edition&keywords=&items=20)

    AMD Support Search

    To view results, select the Product Type (required). Optionally, you may also select a Product and/or enter Keywords. Then, press the View Results button.
    Product Type*
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    [​IMG]FAQs[​IMG][​IMG]Technical Documents[​IMG][​IMG]Drivers & Downloads[​IMG]
     
    #15 rizandaas, Aug 15, 2010
    Last edited: Aug 15, 2010
  16. TorrentG

    TorrentG Banned

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    That error screen means that there was corruption when you downloaded the file. Delete it.

    Reboot to safe mode + networking. Download it again from there.

    Before running it, go to C:\Windows\System32\drivers and make sure sptd.sys is still there.

    If it is, run the program to remove it:

    DuplexSecure - Downloads
     
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  17. rizandaas

    rizandaas New Member

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    need help with security essentials as i downloaded it and ran the prog. it asked me to install a check if windows is malicious or not and I cancelled it i dont think i need to say further should I go ahead with it even though.............

    Should i download another antivirus avira maybe.
     
    #17 rizandaas, Aug 15, 2010
    Last edited: Aug 15, 2010
  18. rizandaas

    rizandaas New Member

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    i did manage to run the program but even after reboot i checked windows/system32/driver and stpd.sys was still their.???????????????????
     
  19. TorrentG

    TorrentG Banned

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    I know what you're getting at. Unfortunately, I've never used MSE myself. Even if I have used it, I wouldn't have run into that problem - is the best way I can say it.

    Unfortunately again, I don't really know what further to tell you since I'm unwilling to make any recommendations for any other free antivirus.

    For paid antivirus, I could recommend the latest edition of Kaspersky.
     
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  20. TorrentG

    TorrentG Banned

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    You're probably using the installer/uninstaller incorrectly to remove it. Or it might have updated instead of removing. You can try again.

    If you're unable to get it uninstalled, then I suggest following this link, specifically "How can I disable SPTD on my computer to check if it causes problems?":

    DuplexSecure - FAQ
     
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