I'm trying to install a computer game but when I open up InstallShield, an error message comes up saying: "InstallShield Engine (iKernel.exe) could not be launched. Interface not recognized." I've contacted the game company but they said it's a problem with my computer. This has happened with multiple games by the same company and I don't know what to do. Why is this doing this? Is there anything I can do to solve this problem? Thank you!