Intermittent BSOD

#1
Hello forum members. I've been having intermittent BSOD problems with my PC. It sometimes happens after some use and sometimes on startup. Been having trouble isolating the specific incident/action that is causing it. I've tried to extract as much info as possible using the suggested tools and have placed them in the attached rar file. Your insights as to what is causing the problem would be much appreciated, if there is any further information required please let me know.

Thank You very much for your time.

zhiwoo

View attachment zhiwoo BSOD.rar
 


Captain Jack

Extraordinary Member
#2
Hello there!

Seems like the crashed is caused by klif.sys i.e. Klif Mini-Filter by Kaspersky Internet Security. I would recommend to uninstall Kaspersky Internet Security 2013 completely use to cleanup tool to clean the left over files.

Code:
IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0000000000000040, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002eec468, address which referenced memory


Debugging Details:
------------------




WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff8000310d100
GetUlongFromAddress: unable to read from fffff8000310d1c0
 0000000000000040 Nonpaged pool


CURRENT_IRQL:  2


FAULTING_IP: 
nt!KiTryUnwaitThread+28
fffff800`02eec468 f0480fba6b4000  lock bts qword ptr [rbx+40h],0


CUSTOMER_CRASH_COUNT:  1


DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT


BUGCHECK_STR:  0xA


PROCESS_NAME:  csrss.exe


TRAP_FRAME:  fffff880029f8780 -- (.trap 0xfffff880029f8780)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffa800ad83a38 rbx=0000000000000000 rcx=fffff880009e9180
rdx=fffffa800ad8b0a0 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002eec468 rsp=fffff880029f8910 rbp=0000000000000000
 r8=0000000000000100  r9=0000000000000000 r10=fffffffffffffffd
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
nt!KiTryUnwaitThread+0x28:
fffff800`02eec468 f0480fba6b4000  lock bts qword ptr [rbx+40h],0 ds:00000000`00000040=????????????????
Resetting default scope


LAST_CONTROL_TRANSFER:  from fffff80002edd569 to fffff80002eddfc0


STACK_TEXT:  
fffff880`029f8638 fffff800`02edd569 : 00000000`0000000a 00000000`00000040 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff880`029f8640 fffff800`02edc1e0 : 00000000`00000000 00000000`0000000f 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`029f8780 fffff800`02eec468 : 00000000`00000000 fffffa80`092d5bb8 00000000`00000202 fffff800`02ee361a : nt!KiPageFault+0x260
fffff880`029f8910 fffff800`02ee4403 : fffffa80`0ad83a38 00000000`00000000 fffffa80`0ad83a30 fffffa80`0ad8b518 : nt!KiTryUnwaitThread+0x28
fffff880`029f8970 fffff800`02ee2646 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSignalSynchronizationObject+0x203
fffff880`029f89c0 fffff960`0013d25c : 00000000`00000000 fffff960`00000002 00000000`00000000 fffffa80`0ad7ec58 : nt!KeSetEvent+0x106
fffff880`029f8a30 fffff960`00134c43 : fffff900`c07219f0 00000000`00000001 00000000`00000004 fffff800`02ee6e33 : win32k!SetWakeBit+0xf8
fffff880`029f8a60 fffff960`0013565b : 00000000`00000000 fffff960`00356f10 00000000`00000004 00000000`00000001 : win32k!TimersProc+0x157
fffff880`029f8ab0 fffff960`000c5148 : 00000000`0000007b 00000000`0000000f fffff880`00000001 ffffffff`80000368 : win32k!RawInputThread+0x9ab
fffff880`029f8b80 fffff960`00145e9a : 00000000`00000002 fffff880`029ddf40 fffffa80`093e3060 fffffa80`092d5b30 : win32k!xxxCreateSystemThreads+0x58
fffff880`029f8bb0 fffff880`035090b2 : 00000000`00000000 fffff800`02ed58ba fffffa80`093e3060 00000000`00000000 : win32k!NtUserCallNoParam+0x36
fffff880`029f8be0 00000000`00000000 : fffff800`02ed58ba fffffa80`093e3060 00000000`00000000 00000000`00000020 : klif+0x1b0b2




STACK_COMMAND:  kb


FOLLOWUP_IP: 
klif+1b0b2
fffff880`035090b2 ??              ???


SYMBOL_STACK_INDEX:  b


SYMBOL_NAME:  klif+1b0b2


FOLLOWUP_NAME:  MachineOwner


MODULE_NAME: klif


IMAGE_NAME:  klif.sys


DEBUG_FLR_IMAGE_TIMESTAMP:  5093b16a


FAILURE_BUCKET_ID:  X64_0xA_klif+1b0b2


BUCKET_ID:  X64_0xA_klif+1b0b2


Followup: MachineOwner
---------


1: kd> lmvm klif
start             end                 module name
fffff880`034ee000 fffff880`03591000   klif     T (no symbols)           
    Loaded symbol image file: klif.sys
    Image path: \SystemRoot\system32\DRIVERS\klif.sys
    Image name: klif.sys
    Timestamp:        Fri Nov 02 17:11:30 2012 (5093B16A)
    CheckSum:         000A3BEC
    ImageSize:        000A3000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
 


#3
HI Shyam,
Thank you very much for diagnosing that for me. I have uninstalled & reinstalled the latest version of Kaspersky Internet Security and thus far no more BSOD incidents! Will keep monitoring and see. Once again thanks so much for your help!
 


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