Internet connection problems - quick help needed

Discussion in 'Windows 7 Networking' started by aussiejake, Jul 18, 2012.

  1. aussiejake

    aussiejake New Member

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    Okay, not even sure where to start. Moving from Australian providers Optus to Telstra based Exetel.

    The brand new TP-Link 8817 modem is connected to the phone line (with the filter on), the computer via ethernet and the power source.

    Four lights on the modem are lit (power, internet, lan, adsl).

    I've gone into the web GUI settings for the modem and done the quick set up. Username/password input, PPPoE connection, 8/35 on the VPI/VCI, connection type PPPoe LLC.

    All saved. Now I go to set up my connection using the connection wizard. Input password/username. Connect...... doesn't get past the 'connecting through WAN Miniport (PPPOE)'.

    Now I'm getting 'error 651'.

    Previously I've tried with another modem and bridged it, using a TP-Link TL-WR1043ND as the router. This didn't work, Windows saying it was a 'DNS server isn't responding'.

    I'm at a loss with what the problem is, two different forums have been unable to help.

    Any thoughts guys? Need any more information?
     
  2. Saltgrass

    Saltgrass Excellent Member
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    I have to ask, are you using an ADSL filter on the Modem connection?

    ADSL connections can be very susceptible to noise on a phone line. Have you tried other outlets?
     
  3. aussiejake

    aussiejake New Member

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    Yes I am using a filter.
     
  4. Saltgrass

    Saltgrass Excellent Member
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    Well, I may be a little confused, or something has changed since I had ADSL. The filters were normally put on phones to block the ADSL signal. If you have it on the modem, would it not block the signal you need?
     
  5. Trouble

    Trouble Noob Whisperer

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    Clark is correct you do not use the noise filter on the DSL line, only on the actual line that goes to the phones using the same line.
    Second usually you;
    A. Don't configure your username and password in two places for a PPPoE connection. Either on the WAN side of the Router if a router is being used or on the PC in the connection properties not both.
    and
    B. You don't connect nor configure the connection on the WAN MiniPort device but rather on the ethernet adapter itself.... are you maybe connecting using a USB connection or something?
    So can you explain your network just a bit more. Which TP-Link 8817 it seems there are a few different ones.
    Assuming you have only a single ethernet cable running from the TP Link to the computer's network adapter can you share with us the Manufacturer Name, Model Name, Model Number, Revision Number, Driver version and Driver date for that adapter?
    Can you open a command prompt and type
    ipconfig /all and paste the results into your next post.
     
  6. aussiejake

    aussiejake New Member

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    The filter has a section for ADSL and for phone. Maybe it's called a splitter.

    Modem is a TP-Link TD-8817, that's all it says on the box. What other things do you want to know about my network?

    As for network adapter, this is from device manager: Realtek PCIe GBE Family Controller. Driver version: 7.26.902.2010. Driver date: 2/09/2010.

    C:\Windows\system32>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Jakes-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection 3:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : SAMSUNG Mobile USB Remote NDIS Network De
    vice
    Physical Address. . . . . . . . . : 02-53-6D-6B-61-32
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::85ad:4600:95e7:44ca%17(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.42.7(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Monday, 23 July 2012 10:23:23 AM
    Lease Expires . . . . . . . . . . : Monday, 23 July 2012 11:23:23 AM
    Default Gateway . . . . . . . . . : 192.168.42.129
    DHCP Server . . . . . . . . . . . : 192.168.42.129
    DHCPv6 IAID . . . . . . . . . . . : 402805613
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-86-7C-B5-6C-F0-49-75-28-93

    DNS Servers . . . . . . . . . . . : 192.168.42.129
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : 6C-F0-49-75-28-93
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::f413:9432:5be6:8c4c%15(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.100(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Monday, 23 July 2012 10:21:41 AM
    Lease Expires . . . . . . . . . . : Thursday, 26 July 2012 10:21:42 AM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 325906505
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-86-7C-B5-6C-F0-49-75-28-93

    DNS Servers . . . . . . . . . . . : 192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.{C9397D01-87F1-4B45-8C5C-16C88BEB9582}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:408:2ed9:3f57:d5f8(Prefe
    rred)
    Link-local IPv6 Address . . . . . : fe80::408:2ed9:3f57:d5f8%10(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.{C5FBD8E9-5D75-4D00-91F6-43BE6BC5CE21}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
     
    #6 aussiejake, Jul 22, 2012
    Last edited: Jul 22, 2012
  7. Trouble

    Trouble Noob Whisperer

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    Update the driver for your Realtek adapter from here Realtek using the following manual update method
    Remove the USB connection from the equation (disconnect or disable).
    Disable IPv6 by unchecking the box in the properties of the Realtek Network adapter.
    With only the Realtek adapter connected to your network, see what you can ping.
    Open a command prompt and type
    ping 192.168.1.1
    hit enter (post back the results)
    then type
    ping 209.85.145.105 (post back the results)
    open a browser and in the address (URL) bar (not search box) type
    209.85.145.105
    and hit enter (post back the results
     

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