To troubleshoot the issue where one computer can see the iTunes library through Home Sharing while the other cannot, follow these steps: 1. Check Network Connectivity: - Ensure both computers are connected to the same network. Home Sharing requires all devices to be on the same Wi-Fi network. 2. Verify Apple ID: - Confirm that both computers are signed in with the same Apple ID that has Home Sharing enabled. 3. Ensure iTunes is Updated: - Make sure both iTunes applications on the computers are updated to the latest version. Outdated software can sometimes cause compatibility issues. 4. Restart iTunes: - Close and reopen iTunes on both computers. This simple step can resolve many connectivity issues. 5. Restart Computers: - Reboot both computers to refresh the network connections and settings. 6. Check Home Sharing Settings: - Verify that Home Sharing is enabled on both computers using the same Apple ID. - Open iTunes, go to "File" > "Home Sharing," and ensure it's turned on with the correct Apple ID. 7. Turn Off/On Home Sharing: - Turn off Home Sharing on both computers, wait for a few minutes, and then turn it back on. 8. Check Firewall Settings: - While you mentioned the firewalls are off, double-check the firewall settings to ensure they are not blocking iTunes or Home Sharing. 9. Reauthorize the Computers: - Deauthorize and then reauthorize both computers using the same Apple ID. 10. Clear iTunes Cache: - Clearing the iTunes cache on the computer that cannot detect the library might help. You can do this by stopping the iTunes-related services and deleting the iTunes cache folder. 11. Reset Router: - If all else fails, try resetting your router to refresh the network connections and settings. 12. Update Operating System: - Ensure both computers are running the latest updates for their operating systems. Sometimes, system updates can help in resolving network-related issues. By following these steps, you should be able to troubleshoot and resolve the issue of one computer not detecting the iTunes library through Home Sharing. If the issue persists, it might be beneficial to contact Apple Support for further assistance.
