Windows 7 Kernel Data Inpage Error - Desperately Need Help!! :(

adeleng · Jul 8, 2013

Hi guys,

I have been experiencing a bout of BSOD recently a week after installing a game (Sims 3 and its assosicated expansion sets) and some other software that includes a game booster (Razer Game Booster) and Advanced Systemcare 6 from IOBit.com. I have since uninstalled all of these and did a windows update in a bid to try and solve the problem. However, my laptop is still experiencing this error daily and I am desperate for help.

I am using:

Windows 7 Professional 64 Bit
Service Pack 1

Processor: Intel (R) Core(TM)i7-2630QM CPU @ 2.00GHz
RAM: 8.00 GB

I do have a NVIDIA video card. I have also attached my dmp files for analysis.

Here's the event log I found:

System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 2

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2013-07-08T13:16:48.121638000Z

EventRecordID 1046621

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer Adeline-PC

- Security

[ UserID] S-1-5-18

- EventData

BugcheckCode 122
BugcheckParameter1 0xfffff6fc400072a8
BugcheckParameter2 0xffffffffc0000185
BugcheckParameter3 0x17ffad860
BugcheckParameter4 0xfffff88000e55008
SleepInProgress false
PowerButtonTimestamp 0

I've also ran Chkdsk and the volume C: came up clean. Am not sure what's wrong anymore!

Please help!! Many many many thanks in advance! :redface:

usasma · Jul 9, 2013

Please provide this information so we can provide a complete analysis: http://windows7forums.com/blue-screen-death-bsod/38837-how-ask-help-bsod-problem.html

EventID 41 is an error where Windows doesn't know why it was shut down. In quite a few cases this is due to hardware problems. I'd first suggest that you monitor your temperatures with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting

It was good to un-install GameBooster. The drivers it uses are known to cause BSOD's in some systems.

The 2 dump files are both STOP 0x7A errors - and both point to errors with the Disk Hardware. IME these are more often hardware than drivers ( BSOD Index - STOP 0x7A ) - so I suggest starting with these free hardware diagnostics: Hardware Diagnostics Start with the hard drive diagnostics.
If the diagnostics/temps don't reveal anything, post back and we'll look at other hardware tests.

Analysis:
The following is for informational purposes only.

Code:

[FONT=lucida console]**************************Mon Jul  8 09:15:48.277 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\070813-59997-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime:[B]0 days 11:42:58.056[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]memory_corruption[/B]
BugCheck [B]7A, {fffff6fc400072a8, ffffffffc0000185, 17ffad860, fffff88000e55008}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000007A"]KERNEL_DATA_INPAGE_ERROR (7a)[/URL]
Arguments: 
Arg1: fffff6fc400072a8, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc0000185, error status (normally i/o status code)
Arg3: 000000017ffad860, current process (virtual address for lock type 3, or PTE)
Arg4: fffff88000e55008, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
DISK_HARDWARE_ERROR: There was error with disk hardware
BUGCHECK_STR:  0x7a_c0000185
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]X64_MEMORY_CORRUPTION_LARGE[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jul  6 15:37:13.315 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\070713-161320-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime:[B]0 days 18:02:37.094[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+36c1a )[/B]
BugCheck [B]7A, {fffff6fb80000000, ffffffffc000000e, 1c8f3d880, fffff70000000018}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000007A"]KERNEL_DATA_INPAGE_ERROR (7a)[/URL]
Arguments: 
Arg1: fffff6fb80000000, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc000000e, error status (normally i/o status code)
Arg3: 00000001c8f3d880, current process (virtual address for lock type 3, or PTE)
Arg4: fffff70000000018, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
DISK_HARDWARE_ERROR: There was error with disk hardware
BUGCHECK_STR:  0x7a_c000000e
PROCESS_NAME:  BTHSSecurityMg
FAILURE_BUCKET_ID: [B]X64_0x7a_c000000e_nt!_??_::FNODOBFM::_string_+36c1a[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[FONT=lucida console]**************************Mon Jul  8 09:15:48.277 2013 (UTC - 4:00)**************************
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
wdfsd.sys                   Mon May 17 14:02:44 2010 (4BF184C4)
qicflt.sys                  Thu Jul  1 21:46:34 2010 (4C2D44FA)
HECIx64.sys                 Tue Oct 19 19:33:43 2010 (4CBE2AD7)
TurboB.sys                  Mon Nov 29 18:02:31 2010 (4CF43107)
SynTP.sys                   Fri Dec 17 11:51:13 2010 (4D0B9501)
Rt64win7.sys                Wed Feb 16 04:03:57 2011 (4D5B92FD)
point64.sys                 Wed May 18 04:07:20 2011 (4DD37E38)
dc3d.sys                    Wed May 18 04:07:24 2011 (4DD37E3C)
btmaud.sys                  Wed May 18 17:11:44 2011 (4DD43610)
btmaux.sys                  Wed May 18 17:11:49 2011 (4DD43615)
btmhsf.sys                  Tue Jul 12 11:45:04 2011 (4E1C6C00)
iBtFltCoex.sys              Tue Jul 19 21:54:03 2011 (4E26353B)
igdkmd64.sys                Wed Aug 31 15:53:13 2011 (4E5E9129)
nusb3hub.sys                Tue Sep 13 03:14:40 2011 (4E6F02E0)
nusb3xhc.sys                Tue Sep 13 03:14:43 2011 (4E6F02E3)
nvlddmkm.sys                Sat Oct 15 02:07:55 2011 (4E99233B)
nvpciflt.sys                Sat Oct 15 02:08:42 2011 (4E99236A)
nvkflt.sys                  Sat Oct 15 02:09:00 2011 (4E99237C)
AMPPAL.sys                  Mon Jan  9 15:32:37 2012 (4F0B4EE5)
Netwsw00.sys                Mon Feb 20 13:26:23 2012 (4F42904F)
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
avgrkx64.sys                Thu Feb  7 22:14:05 2013 (51146D7D)
avgldx64.sys                Thu Feb  7 22:14:24 2013 (51146D90)
avgloga.sys                 Thu Feb  7 22:14:29 2013 (51146D95)
avgidsha.sys                Thu Feb  7 22:14:48 2013 (51146DA8)
avgmfx64.sys                Thu Feb  7 22:14:48 2013 (51146DA8)
avgtdia.sys                 Wed Mar 20 21:50:47 2013 (514A6777)
avgidsdrivera.sys           Thu Mar 28 21:40:56 2013 (5154F128)
avgtpx64.sys                Tue May 28 10:57:10 2013 (51A4C5C6)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jul  6 15:37:13.315 2013 (UTC - 4:00)**************************
regfilter.sys               Wed Jul  4 23:05:41 2012 (4FF50485)
ElbyCDIO.sys                Mon Mar  4 04:21:51 2013 (513467AF)
VClone.sys                  Sun Mar 10 20:49:12 2013 (513D2A08)
[/FONT]

adeleng · Jul 11, 2013

Thanks usasma for the quick reply.

I've ran the memtest with about 5 to 6 passes and there was nothing out of the ordinary. Same with the harddrive diagnostics. The system passed with flying colours. Another BSOD occured in the last 2 days and I have attached the new dmp file along with other information about the system. I've also caught something about a volmgr.sys during the blue screen before the system went on to reboot itself.

Hard drive Diagnostics with Dell's online PC Diagnostic BSOD Troubleshooting tool did pick up on the following blue screen issues:

BSODTroubleshooting

0x0000007A_C__Windows_system32_drivers_netwsw00_sys,
0x0000007A_C__Windows_system32_drivers_nvlddmkm_sys,
0x0000007A_C__Windows_system32_ntoskrnl_exe

I've yet to do the Dell's PSA Diagnostic though.

Here's the link to my Skydrive with the newest dmp file and other info: http://sdrv.ms/1b1MSS7

Thanks again!

adeleng · Jul 11, 2013

Ok. Things got real bad. Just had a BSOD with possible fault lying in ntfs.sys. I'm now unable to boot my laptop up (screen remains black with power light on) and is running Dell's PSA Diagnostics on it at the moment. I've received an error code of 2000-0142 with Status 74 thus far. Will report back if any more errors are found.

does this mean the hard disk is failing?

usasma · Jul 11, 2013

I would suspect that, but you said that the hard drive passed the diagnostics tests.
I find that the Seatools test is very accurate, but as with any other software tests - there are occasional errors in the test.

Please run the Seagate Seatools bootable hard drive test and select the Long/Extended test.
Even if you've already run it, things may have changed since you ran it (this appears to be catastrophic!)

adeleng · Jul 11, 2013

Oh dear. That's real disheartening to hear.

I will try and run the Seagate Seatools on my laptop as soon as it finishes the PSA Diagnostic tests and if I can get it to boot up to Windows. I'm currently typing this on my IPad. Am feeling sad as I need my laptop for uni.

Windows 7 Kernel Data Inpage Error - Desperately Need Help!! :(

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