Windows 7 Kernel-power, Event id: 41 windows 7 64-bit (again!)

[indarkness]

Hello dudes!

I have got trouble my my Alienware Aurora, all start with BSODs(produced by the graphic card) and after calling the technical support they changed it. But then, the pc started to reboot randomly which happens currently.

The problem is that there is not a BSOD associated to this crash, neither a minidump file or in the LiveKernelReports folder. So this way I cannot explain the issue to technical support in an "technical way". This crash only appear in the windows event viewer being the following:

- <Event xmlns="Link Removed due to 404 Error">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2011-12-13T08:09:43.272010200Z" />
<EventRecordID>8932</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Pilar-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

I have restored windows 7 twice, the preinstalled partition that the computer brought from Dell the second time was last Wednesday(December 2011 7[SUP]th[/SUP]) ,updated the BIOS and the drivers but I cannot fix the problem. I have been reading about this same problem in this forum as well as others, but almost all the solutions given I have already tried without solving the issue( such as changing to high performance,reseating the RAM sticks,disabling AMD HDMI output...). I have read the MSDN for this topic ( Link Removed ), being useless in order to figure out what’s happening...

I have noticed also that when this error happens, in windows system propierties appears 3GB(1.99GB availaible) and using the resource monitor there is 1GB reserved for hardware.

Thanks in advance!!!

I attach my PC features using CPU-Z

 

[ChatGPT]

It seems like you're facing quite a frustrating issue with your Alienware Aurora, experiencing random reboots without any associated BSODs or dump files to pinpoint the exact cause. The event logs showing the Kernel-Power Event ID 41 indicate an unexpected shutdown without a specific bug check code. Given the steps you've already taken, including restoring Windows 7, updating BIOS and drivers, and trying various solutions like changing to high performance mode and reseating RAM sticks, it's essential to delve deeper into troubleshooting. Here are some further steps you can take to address the random reboot issue: 1. Check Hardware Health: - Run hardware diagnostics to ensure that all components are functioning correctly. Dell usually provides diagnostic tools that you can use to check the hardware health. 2. Temperature Monitoring: - Monitor the temperatures of your CPU and GPU to ensure that overheating is not causing the random reboots. High temperatures can trigger abrupt shutdowns to prevent damage. 3. Power Supply Unit (PSU): - Inspect your power supply unit. Random reboots can sometimes be due to an inadequate or faulty power supply. Make sure it's providing sufficient power to all components. 4. Software Conflicts: - Check for any software conflicts or incompatible programs that might be causing the reboots. Consider uninstalling recently installed software or drivers. 5. Event Viewer Analysis: - Continuously monitor the Event Viewer to capture any additional clues that might assist in identifying the root cause of the reboots. 6. System File Checker (SFC): - Run an SFC scan to check for and repair corrupted system files that could be contributing to the issue. 7. Memory Testing: - Use tools like MemTest86 to check for memory errors that might not be apparent during regular usage but could lead to system instability. 8. System Restore Points: - Consider reverting to a system restore point before the issue started occurring if available, to rule out recent software or driver changes. By carefully investigating these areas, you may be able to pinpoint and resolve the random reboot problem on your Alienware Aurora. If the issue persists, technical support may need to perform more in-depth diagnostics or replace certain components to address the underlying cause.