keyboard and mouse don't work

simik

New Member
#1
2 days ago i was just surfing the internet and checking my mail.then suddenly,my keyboard and mouse stopped working.i tried doing something in BIOS setup,but i just can't come up with an answer.can someone help me with my problem?
thank you!
 


Saltgrass

Excellent Member
Microsoft Community Contributor
#2
Should we assume these are both USB devices, and if so, do other USB devices still work?

Have you tried changing ports and/or doing a cold boot?

You might try unplugging other USB devices.

In Device Manager, do you USB devices still show as normal?
 


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