I have a Windows Vista V6317 Home Premium 32bit Notebook. I have a 2.0 Kingston Flash Drive and I want to be able to view its contents in My Computer. http://i194.photobucket.com/albums/z32/googlekit/preview.jpg USED to pop up when I inserted by USB flash drive. When I tried location and installing driver software, there was always an error and it never worked. Now, that pop-up doesn't pop up at all. Anyways, I tried emailing HP about it: language : English Country of Residence : Canada product_name : Compaq Presario V6317CA Notebook PC purchase month : -1 purchase year : 2007 problem area : hard drive/storage devices serial number : CNF72133BT operating system : Microsoft Windows Vista Home Premium 32 What type and brand of CD/DVD media do you use? : Light Scribe:Compaq Presario V6317CA Notebook PC Was the CD/DVD writer drive built into the computer when you purchased it? : yes error message : USB Flash Drive problem description : A USB Flash Drive doesn't work. Then this pop ups : http://i194.photobucket.com/albums/z32/googlekit/preview.jpg Or, more specifically, the notebook needs to install driver software for the "Unknown Device". I've already tried Locating & Installing the driver software, but it has always been unsuccessful. tech skill : Beginner Basically, I said "A USB Flash Drive doesn't work. Then this pop ups : http://i194.photobucket.com/albums/z32/googlekit/preview.jpg Or, more specifically, the notebook needs to install driver software for the "Unknown Device". I've already tried Locating & Installing the driver software, but it has always been unsuccessful." I got this as a reply: Dear Cam, Thank you for contacting HP Total Care. On reviewing your e-mail, I understand that the USB flash drive is not working on your Compaq Presario V6317CA Notebook, and there is an error message. I realize the importance of the issue and assist you in a best possible way. Cam, the issue might be due to the missing drivers or USB port. To isolate the issue, please perform the steps provided below, To reinstall the USB port, you have to first uninstall the USB port and then reinstall it. Perform these steps to uninstall the USB port: 1. Save and close all programs that are currently running. 2. Click Start, select Shut Down, and choose Restart the computer. 3. Press the F8 function key or the Ctrl key when the HP logo appears. This will display the Windows Startup menu. 4. Select option 3 to load Windows in Safe mode. 5. After Windows loads in Safe mode, Type Device Manager in the Start Search box. 6. Click the Device Manager. 7. In the Device Manager Window, double-click the Universal Serial Bus controllers. 8. Right-click the device listed under Universal Serial Bus controller and select Uninstall. 9. Click OK to confirm the removal of the device. NOTE: Repeat steps 8 and 9 until all the devices under Universal Serial Bus Controller are removed. The USB port is now uninstalled. Now, restart the system. The system will automatically detect and reinstall the USB port. I tried all of the above, and no difference was made. Further, download and install the Chipset drivers from the below URL: == NVIDIA nForce Chipset Driver ftp://ftp.hp.com/pub/softpaq/sp36001-36500/sp36079.exe Installation Instructions 1. Download the SoftPaq .EXE file to a directory on your hard drive. 2. Execute the downloaded file and follow the on-screen instructions. I tried all of the above, and no difference was made I also tried changing the driver letter and path in the Computer Management>Disk Management. Yes, the device WAS there. But I just can't view its contents in My Computer. When I tried changing the driver letter and path, I got the following message: and I have tried all the suggestions, with no luck or change whatsoever. A 0.5GB Flash Drive cannot also be recognized. All the flash drives work on my Windows XP, but not on Windows Vista Home Premium 32bit. What should I do to view the contests of my Kingston Data Traveler 2.0 (1GB) on my Windows Vista Home Premium 32bit?