Windows 7 Laptop BSODs

kermola · Dec 1, 2012

Hey guys,

Got an Acer laptop - haven't had any problems with it at all, until recently have been getting BSODs during a range of activities. I've run Memtest and that hasn't flagged up any problems. Greatly appreciate any help anyone can give. Find attached the W7F Diagnostic files.

Kerm

usasma · Dec 3, 2012

Sorry for the delay in responding, I'm real busy at work and around the house!

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): ~~[DEL] DuplexSecure - FAQ [/DEL]~~ Link broken as of 21 Jul 2012
New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link: Disc-Tools.com
Manual procedure here: Registry and SPTD problems | DAEMON Pro Help

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

pnetmdm64.sys Wed Mar 7 13:13:19 2007 (45EF00BF)
June Fabrics Technology/PdaNet Modem
http://www.carrona.org/drivers/driver.php?id=pnetmdm64.sys

Please un-install this one (as I described above):
dtsoftbus01.sys Fri Jan 13 08:45:46 2012 (4F10358A)
Daemon Tools driver [br] Possible BSOD issues in Win7
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys

Analysis:
The following is for informational purposes only.

Code:

[FONT=lucida console]**************************Sat Dec  1 15:57:01.891 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\120112-23181-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 1:45:45.140[/B]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :[B]nvlddmkm.sys ( nvlddmkm+8707f )[/B]
BugCheck [B]A, {0, 2, 0, fffff80002e99715}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000000A"]IRQL_NOT_LESS_OR_EQUAL (a)[/URL]
Arguments: 
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002e99715, address which referenced memory
BUGCHECK_STR:  0xA
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]sidebar.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0xA_nvlddmkm+8707f[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Nov 28 14:33:45.854 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\112812-19921-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 8:23:51.728[/B]
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by :[B]athrx.sys ( athrx+78546 )[/B]
BugCheck [B]D1, {fffff880039f2000, 2, 0, fffff88004f1d546}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x000000D1"]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/URL]
Arguments: 
Arg1: fffff880039f2000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88004f1d546, address which referenced memory
BUGCHECK_STR:  0xD1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0xD1_athrx+78546[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[FONT=lucida console]**************************Sat Dec  1 15:57:01.891 2012 (UTC - 5:00)**************************
[COLOR=RED][B]pnetmdm64.sys      Wed Mar  7 13:13:19 2007 (45EF00BF)[/B][/COLOR]
GEARAspiWDM.sys    Mon May 18 08:17:04 2009 (4A1151C0)
intelppm.sys       Mon Jul 13 19:19:25 2009 (4A5BC0FD)
amdxata.sys        Fri Mar 19 12:18:18 2010 (4BA3A3CA)
NTIDrvr.sys        Mon Apr 19 21:37:59 2010 (4BCD0577)
UBHelper.sys       Tue Jul  6 00:19:26 2010 (4C32AECE)
IntcDAud.sys       Fri Oct 15 04:28:17 2010 (4CB810A1)
HECIx64.sys        Tue Oct 19 19:33:43 2010 (4CBE2AD7)
athrx.sys          Thu Oct 28 20:29:03 2010 (4CCA154F)
TurboB.sys         Mon Nov 29 18:02:31 2010 (4CF43107)
b57xdbd.sys        Thu Jan 20 21:13:45 2011 (4D38EBD9)
b57xdmp.sys        Thu Jan 20 21:13:47 2011 (4D38EBDB)
[COLOR=RED][B]nusb3hub.sys       Thu Feb 10 00:52:32 2011 (4D537D20)[/B][/COLOR]
[COLOR=RED][B]nusb3xhc.sys       Thu Feb 10 00:52:33 2011 (4D537D21)[/B][/COLOR]
nvBridge.kmd       Thu Mar 31 07:11:47 2011 (4D946173)
ETD.sys            Fri Apr  1 01:19:58 2011 (4D95607E)
iaStor.sys         Tue Apr 26 14:06:18 2011 (4DB7099A)
bScsiSDa.sys       Fri May  6 13:10:25 2011 (4DC42B81)
k57nd60a.sys       Tue May 10 00:42:30 2011 (4DC8C236)
bScsiMSa.sys       Mon May 16 17:56:32 2011 (4DD19D90)
igdkmd64.sys       Fri Jun 10 14:16:00 2011 (4DF25F60)
cnnctfy2.sys       Fri Jun 24 11:29:01 2011 (4E04AD3D)
ALSysIO64.sys      Sat Jul  9 20:27:45 2011 (4E18F201)
btath_bus.sys      Tue Jul 19 22:59:56 2011 (4E2644AC)
RTKVHD64.sys       Tue Aug 16 06:44:43 2011 (4E4A4A1B)
avkmgr.sys         Thu Sep 15 09:36:11 2011 (4E71FF4B)
cpuz135_x64.sys    Wed Sep 21 04:23:41 2011 (4E799F0D)
[COLOR=RED][B]dtsoftbus01.sys    Fri Jan 13 08:45:46 2012 (4F10358A)[/B][/COLOR]
avgntflt.sys       Tue Apr 24 02:14:35 2012 (4F9644CB)
avipbb.sys         Thu Apr 26 06:12:40 2012 (4F991F98)
nvlddmkm.sys       Tue Oct  2 14:21:13 2012 (506B3099)
nvpciflt.sys       Tue Oct  2 14:21:40 2012 (506B30B4)
[/FONT]

kermola · Dec 4, 2012

Great - I'll get going on those updates and see how it goes.

Thanks!

Windows 7 Laptop BSODs

kermola

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usasma

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kermola

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