Laptop crashes IRQL not less or equal (ntoskrnl.exe)

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by Tutac, Feb 4, 2013.

  1. Tutac

    Tutac New Member

    Feb 4, 2013
    Likes Received:
    Hello everyone. I read the forum rules, and posting rules for BSOD's. Well here we go, I had numerous BSODs on my laptop. Usually when playing games or watching videos online. Bsod appears as IRQL NOT LESS OR EQUAL and some stop code, or sometimes it writes that the file ntoskrnl.exe had a problem and it needed to be shut down to prevent damage (smething like that). My laptop is ASUS K50IN.

    These are my files, inside I have included w7f diagnostic tool collected files and cpuz screenshots, the only thing I didnt manage is rammon, I got the error "RAMMON was unable to retrieve SPD information from the RAM modules." so rammon is left out from the zip. Any help is greatly appreciated !! :)

    P.S. (I did run the memtest program inside windows 7 which ran overnight, It got to about 230% check and it said [0] Errors found so far, I shut it down in the morning.)

    View attachment
  2. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

    Mar 22, 2010
    Likes Received:
    129 Windows Updates installed. Most systems have at 140/150 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    These devices have issues:
    USB webcam is disabled. Is this deliberate? If so, why?
    Bluetooth drivers not installed. Please visit the manufacturer's support website to download/install the latest, Win7 compatible drivers for this device.

    The memory dumps don't have much information in them. I suspect an issue with networking, but am not sure of exactly what it is. If you have a spare network card you might want to try it to see if it helps (don't go out and buy one just because of this - it's just a hunch on my part).

    I'd also suggest the following things:

    1) Please run these free hardware diagnostics: Hardware Diagnostics
    2) Please run Driver Verifier according to these instructions: Driver Verifier Settings
    3) If Driver Verifier doesn't reveal anything, then run it while having it check ALL drivers.

    The following is for informational purposes only.
    [FONT=lucida console]**************************Sun Feb  3 17:43:28.435 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\020313-20685-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
    Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime:[B]0 days 2:36:45.370[/B]
    Probably caused by :[B]ntkrnlmp.exe ( nt!KiPageFault+260 )[/B]
    BugCheck [B]D1, {3ed, 2, 8, 3ed}[/B]
    BugCheck Info: [URL=""]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/URL]
    Arg1: 00000000000003ed, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
    Arg4: 00000000000003ed, address which referenced memory
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: [B]X64_0xD1_CODE_AV_BAD_IP_nt!KiPageFault+260[/B]
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    There are no 3rd party drivers listed in the memory dump
  3. Tutac

    Tutac New Member

    Feb 4, 2013
    Likes Received:
    Hello, and thank you for your interest in my problem. I turned off my webcam because it would often turn itself on (I see a green led blinking beside the camera). So I got worried that it turned itself remotely by a virus or something. I scanned my PC, and didn't found anything. So its something else, and since I hate that green led, I disabled the webcam in Device manager since I don't use it. I don't think that disabling a device should be in any connection to my BSOD problem.

    I will run the diagnostic tools you recommended and get back to ya.

    Thanks, once again!
  4. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

    Mar 22, 2010
    Likes Received:
    I ask about it for troubleshooting purposes. In this case, there's an unexplained event causing your webcam light to come on. You scanned for viruses and didn't find any - so I have to wonder what was causing the webcam to come on like that. It could be a program doing this, or it could be a problem with a program, or it could be a hardware problem.

    Also, disabling a device isn't a bad idea - but some devices still load their drivers before Windows disables them.
    1) It's best to disable things in the BIOS (but laptops don't usually have very detailed BIOS's that are capable of this)
    2) If disabled in Windows, it's best (when having problems) to enable the device, update it's drivers, then disable it again. This covers the possibility that the drivers were loaded before Windows disabled the device.

    All that being said, I still have to wonder if the webcam is somehow involved in this.
    We'll have to see what the diagnostics reveal.
    NOTE: an idea for later is to disable the USB functions (temporarily) in the BIOS. If that stops the problems, then we can presume that something in the USB sub-system is at fault
  5. Tutac

    Tutac New Member

    Feb 4, 2013
    Likes Received:
    Hello again.

    To answer your question above. I already have all the available windows updates, I ran the "Check for Updates" button again, just in case, but it only showed up an update for my MS security essentials.

    There is no bluetooth driver for my laptop. It doesn't come with integrated bluetooth, instead I bought a dongle over 3 years ago and use it modestly. With it came the mini cd with the drivers and program but it was useless because the program named "BlueSoleil" was not full version. I mean, after about a year or so it started to give me error messages that I need to buy a newer version or something like that (I can't remember, but it didn't let me to use the program anymore)...Anyway It was stupid that a dongle which I bought didn't came with normal drivers and a program for file transferring -.- So eventually I couldn't do anything with that problem so I installed some kind of microsoft drivers for bluetooth which I got trough windows update.

    Now back to the diagnostics:

    1) I checked my computer for viruses using an online scanner (ESET NOD) and it found nothing. Everything is clean.

    2) I read the instructions for Windows verifier, and got it set as it told me on the web site. After that I restarted my system and it crashed several times (Different BSOD's showed up). So i decided to go to safe mode and turn the verifier off, so it doesn't force my drivers so much (I couldn't log into windows because of these BSOD's). Anyway I din't find verifier under safe mode (don't know why) so I restarted my system once more and presed F8, and took the option "Load windows with last good known configuration(advanced)" and it loaded my windows 7 normally. After that I disabled the verifier settings so it doesn't force my computer into another crash.

    3) I gathered the logs and stuff again with W7F Diagnostic tool, I hope some information can finally be gathered out of these. Here they are:View attachment W7F_05-02-2013.rar

    4) This is a picture taken when 1 of my crashes occurred, I hope it helps :

    I'm looking forward to hearing from you.
    #5 Tutac, Feb 5, 2013
    Last edited: Feb 5, 2013
  6. Vir Gnarus

    Vir Gnarus Active Member

    Jan 8, 2013
    Likes Received:
    It looks like Driver Verifier is catching a bug in the WinCDEmu's virtual device driver. The driver itself is dated Aug 8 2011, so you may wanna update it, or perhaps switch to another solution for mounting ISO's. Often times virtual drive software can be rather buggy so it's imperative to keep them updated as well as keep yourself aware of alternative options in case the bugs for your current software aren't getting fixed.

    I'm not entirely sure the bug in this driver is actually the cause of your recent crashes, but that's what Driver Verifier is detecting as being a problem, so you'll want to take care of it, then turn on Driver Verifier again and send us any crashdumps for any new crashes it may cause. Basically we're using Driver Verifier to sift your system of any driver-related bugs that could cause this.

    I did notice that the reason this bug is showing up in this driver is that it's telling Windows it doesn't have enough resources to complete the request. Whether that's because the driver itself is bugged in not allocating itself enough resources or attempting to overuse what it is given, or if it's really because there's a resource issue in Windows, I can't tell with a minidump; a kernel dump (MEMORY.DMP in Windows folder) will be needed for that information. Regardless, be vigilant on checking your system to see if it's running low on memory.


    The DV bugcheck subcode of 0x215 is new to me. I still don't quite understand the methodology behind it, so I can't fill anyone in on it better than what I can interpret. However, what I can garner from it is that the IOstatus it did give (when it should've been STATUS_NOT_SUPPORTED) is c000009a, or Insufficient system resources exist to complete the API. That's not really a good sign, and hints on resource issues (i.e. memory). Either this driver or some other driver is probably filling up driver pool (memory reserved for drivers/kernel) and it's affecting this driver. I'm not sure. Either way, it's something to consider.

    1: kd> !analyze -v
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    The IO manager has caught a misbehaving driver.
    Arg1: 0000000000000215, A non-successful non-STATUS_NOT_SUPPORTED IRP status for IRP_MJ_PNP is being
        passed down stack. Failed PNP IRPs must be completed.
    Arg2: fffff880044457cb, The address in the driver's code where the error was detected.
    Arg3: [COLOR=#ff8c00]fffff980058ace10[/COLOR], IRP address.
    Arg4: 0000000000000000
    Debugging Details:
    TRIAGER: Could not open triage file : C:\Program Files (x86)\Windows Kits\8.0\Debuggers\x64\triage\modclass.ini, error 2
    BUGCHECK_STR:  0xc9_215
    fffff880`044457cb 4883c438        add     rsp,38h
    fffff880`044457cb 4883c438        add     rsp,38h
    IRP_ADDRESS:  fffff980058ace10
    DEVICE_OBJECT: fffffa800580a6e0
    PROCESS_NAME:  System
    LOCK_ADDRESS:  fffff80002edfb80 -- (!locks fffff80002edfb80)
    Resource @ nt!PiEngineLock (0xfffff80002edfb80)    Available
    WARNING: SystemResourcesList->Flink chain invalid. Resource may be corrupted, or already deleted.
    WARNING: SystemResourcesList->Blink chain invalid. Resource may be corrupted, or already deleted.
    1 total locks
        Lock address  : 0xfffff80002edfb80
        Thread Count  : 0
        Thread address: 0x0000000000000000
        Thread wait   : 0x0
    LAST_CONTROL_TRANSFER:  from fffff8000316a3dc to fffff80002ce3fc0
    fffff880`031e11d8 fffff800`0316a3dc : 00000000`000000c9 00000000`00000215 fffff880`044457cb fffff980`058ace10 : nt!KeBugCheckEx
    fffff880`031e11e0 fffff800`0317447a : fffff800`031689f0 fffff880`044457cb fffff980`058ace10 00000000`00000000 : nt!VerifierBugCheckIfAppropriate+0x3c
    fffff880`031e1220 fffff800`03175483 : 00000000`00000215 fffff880`044457cb fffff980`058ace10 00000000`ffffffff : nt!ViErrorFinishReport+0xda
    fffff880`031e1270 fffff800`031810b2 : fffffa80`0365b6d0 fffff880`00000008 fffff880`00000000 fffff880`00000003 : nt!VfErrorReport1+0x63
    fffff880`031e1310 fffff800`0316a120 : fffff980`058acf70 fffffa80`057f7920 fffff980`058acf70 fffff980`058acf70 : nt!VfPnpVerifyIrpStackDownward+0xe2
    fffff880`031e1380 fffff800`03182b50 : fffffa80`057f7920 fffffa80`057a84f0 fffff980`058ace10 fffffa80`056301c8 : nt!VfMajorVerifyIrpStackDownward+0x80
    fffff880`031e13e0 fffff800`03182d86 : fffffa80`00000000 fffffa80`00000000 fffffa80`00000000 fffff880`044457cb : nt!IovpCallDriver1+0x4a0
    fffff880`031e1490 fffff800`03186bb2 : fffff980`058ace10 00000000`00000002 fffff980`058ace48 fffff800`0316ba82 : nt!VfBeforeCallDriver+0x186
    fffff880`031e14f0 fffff880`044457cb : fffff980`058ace10 00000000`00000002 fffffa80`0580a940 fffffa80`05719610 : nt!IovCallDriver+0x502
    fffff880`031e1550 fffff980`058ace10 : 00000000`00000002 fffffa80`0580a940 fffffa80`05719610 fffffa80`00000000 : BazisVirtualCDBus+0x137cb
    fffff880`031e1558 00000000`00000002 : fffffa80`0580a940 fffffa80`05719610 fffffa80`00000000 fffff980`058ace10 : 0xfffff980`058ace10
    fffff880`031e1560 fffffa80`0580a940 : fffffa80`05719610 fffffa80`00000000 fffff980`058ace10 fffff980`01508d50 : 0x2
    fffff880`031e1568 fffffa80`05719610 : fffffa80`00000000 fffff980`058ace10 fffff980`01508d50 fffff880`044459e4 : 0xfffffa80`0580a940
    fffff880`031e1570 fffffa80`00000000 : fffff980`058ace10 fffff980`01508d50 fffff880`044459e4 fffff980`01508d50 : 0xfffffa80`05719610
    fffff880`031e1578 fffff980`058ace10 : fffff980`01508d50 fffff880`044459e4 fffff980`01508d50 fffff880`031e1610 : 0xfffffa80`00000000
    fffff880`031e1580 fffff980`01508d50 : fffff880`044459e4 fffff980`01508d50 fffff880`031e1610 fffffa80`056301c8 : 0xfffff980`058ace10
    fffff880`031e1588 fffff880`044459e4 : fffff980`01508d50 fffff880`031e1610 fffffa80`056301c8 fffff800`03182bcc : 0xfffff980`01508d50
    fffff880`031e1590 fffff980`01508d50 : fffff880`031e1610 fffffa80`056301c8 fffff800`03182bcc fffffa80`0580a940 : BazisVirtualCDBus+0x139e4
    fffff880`031e1598 fffff880`031e1610 : fffffa80`056301c8 fffff800`03182bcc fffffa80`0580a940 fffffa80`0580a940 : 0xfffff980`01508d50
    fffff880`031e15a0 fffffa80`056301c8 : fffff800`03182bcc fffffa80`0580a940 fffffa80`0580a940 fffff880`031e1840 : 0xfffff880`031e1610
    fffff880`031e15a8 fffff800`03182bcc : fffffa80`0580a940 fffffa80`0580a940 fffff880`031e1840 00000000`00000000 : 0xfffffa80`056301c8
    fffff880`031e15b0 fffff980`058ace10 : fffffa80`00000000 fffffa80`00000001 fffffa80`0580aa90 fffff800`0318952a : nt!IovpCallDriver1+0x51c
    fffff880`031e1660 fffffa80`00000000 : fffffa80`00000001 fffffa80`0580aa90 fffff800`0318952a fffff880`031e1738 : 0xfffff980`058ace10
    fffff880`031e1668 fffffa80`00000001 : fffffa80`0580aa90 fffff800`0318952a fffff880`031e1738 fffff880`0444448f : 0xfffffa80`00000000
    fffff880`031e1670 fffffa80`0580aa90 : fffff800`0318952a fffff880`031e1738 fffff880`0444448f fffff980`0305afa0 : 0xfffffa80`00000001
    fffff880`031e1678 fffff800`0318952a : fffff880`031e1738 fffff880`0444448f fffff980`0305afa0 fffffa80`0580a940 : 0xfffffa80`0580aa90
    fffff880`031e1680 fffffa80`0571fe00 : fffffa80`0580a940 fffff800`03186c16 fffffa80`0580a940 fffff980`058ace10 : nt!ViFilterDispatchPnp+0x13a
    fffff880`031e16b0 fffffa80`0580a940 : fffff800`03186c16 fffffa80`0580a940 fffff980`058ace10 fffff980`058ace10 : 0xfffffa80`0571fe00
    fffff880`031e16b8 fffff800`03186c16 : fffffa80`0580a940 fffff980`058ace10 fffff980`058ace10 fffff800`0318237e : 0xfffffa80`0580a940
    fffff880`031e16c0 fffff800`0318952a : fffff980`058acf70 fffffa80`0580a940 fffffa80`0580a6e0 fffffa80`0571fec0 : nt!IovCallDriver+0x566
    fffff880`031e1720 fffff800`03186c16 : fffff980`058ace10 00000000`00000002 fffffa80`0580a6e0 fffffa80`05b96e00 : nt!ViFilterDispatchPnp+0x13a
    fffff880`031e1750 fffff800`03099fde : fffff980`058ace10 fffffa80`05b927b0 fffffa80`0580a6e0 fffffa80`05b96e00 : nt!IovCallDriver+0x566
    fffff880`031e17b0 fffff800`0309a34a : 00000000`00000000 fffffa80`05b927b0 fffff800`02ddb5a0 00000000`00000000 : nt!PnpAsynchronousCall+0xce
    fffff880`031e17f0 fffff800`0309c697 : fffff800`02edf940 fffffa80`0373fb60 00000000`00000002 00000000`00000000 : nt!PnpQueryDeviceRelations+0xfa
    fffff880`031e18b0 fffff800`030ccc7c : fffffa80`0373fb60 fffffa80`03720015 fffffa80`03721880 00000000`00000002 : nt!PipEnumerateDevice+0x117
    fffff880`031e1910 fffff800`030cd1ac : fffff800`02edd500 00000000`00000000 00000000`00000000 00000000`00000000 : nt!PipProcessDevNodeTree+0x21c
    fffff880`031e1b80 fffff800`02dddec2 : 00000001`00000003 00000000`00000000 00000000`32706e50 00000000`00000084 : nt!PiProcessStartSystemDevices+0x7c
    fffff880`031e1bd0 fffff800`02ced641 : fffff800`02dddbc0 fffff800`02fd6501 fffffa80`03708600 00000000`00000000 : nt!PnpDeviceActionWorker+0x302
    fffff880`031e1c70 fffff800`02f7ae5a : 00000000`00000000 fffffa80`03708660 00000000`00000080 fffffa80`036ef040 : nt!ExpWorkerThread+0x111
    fffff880`031e1d00 fffff800`02cd4d26 : fffff880`009ee180 fffffa80`03708660 fffff880`009f8f40 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
    fffff880`031e1d40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
    SYMBOL_NAME:  BazisVirtualCDBus+137cb
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: BazisVirtualCDBus
    IMAGE_NAME:  BazisVirtualCDBus.sys
    FAILURE_BUCKET_ID:  X64_0xc9_215_VRF_[COLOR=#ff0000]BazisVirtualCDBus[/COLOR]+137cb
    BUCKET_ID:  X64_0xc9_215_VRF_[COLOR=#ff0000]BazisVirtualCDBus[/COLOR]+137cb
    Followup: MachineOwner
    1: kd> [COLOR=#0000cd]!irp [/COLOR][COLOR=#ff8c00]fffff980058ace10 [/COLOR][COLOR=#0000cd]1[/COLOR]
    Irp is active with 4 stacks 4 is current (= 0xfffff980058acfb8)
     No Mdl: No System Buffer: Thread fffffa8003708660:  Irp stack trace.  
    Flags = 40000000
    ThreadListEntry.Flink = fffff980058ace30
    ThreadListEntry.Blink = fffff980058ace30
    IoStatus.Status = [COLOR=#ff0000]c000009a[/COLOR]
    IoStatus.Information = 00000000
    RequestorMode = 00000000
    Cancel = 00
    CancelIrql = 0
    ApcEnvironment = 00
    UserIosb = 00000000
    UserEvent = 00000000
    Overlay.AsynchronousParameters.UserApcRoutine = 00000000
    Overlay.AsynchronousParameters.UserApcContext = 00000000
    Overlay.AllocationSize = 00000000 - 00000000
    CancelRoutine = 00000000   
    UserBuffer = 00000000
    &Tail.Overlay.DeviceQueueEntry = fffff980058ace88
    Tail.Overlay.Thread = fffffa8003708660
    Tail.Overlay.AuxiliaryBuffer = 00000000
    Tail.Overlay.ListEntry.Flink = 00000000
    Tail.Overlay.ListEntry.Blink = 00000000
    Tail.Overlay.CurrentStackLocation = fffff980058acfb8
    Tail.Overlay.OriginalFileObject = 00000000
    Tail.Apc = 00000000
    Tail.CompletionKey = 00000000
         cmd  flg cl Device   File     Completion-Context
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0 10 00000000 00000000 00000000-00000000    
                Args: 00000000 00000000 00000000 00000000
     [ 1b, 7]   0 e0 fffffa800580a940 00000000 fffff8000316cda0-fffff980058acfb8 Success Error Cancel 
              fffffa800580a940: Could not read device object or _DEVICE_OBJECT not found
                Args: 00000000 00000000 00000000 00000000
    >[ 1b, 7]   0 e0 fffffa800580a6e0 00000000 fffff80002ddb5a0-fffffa8005b927b0 Success Error Cancel 
              fffffa800580a6e0: Could not read device object or _DEVICE_OBJECT not found
                Args: 00000000 00000000 00000000 00000000
    1: kd> [COLOR=#0000cd]!error[/COLOR] [COLOR=#ff0000]c000009a[/COLOR]
    Error code: (NTSTATUS) 0xc000009a (3221225626) - Insufficient system resources exist to complete the API.
    1: kd>[COLOR=#0000cd] !niemiro.rawstack[/COLOR]
    dps fffff880031e11d8 fffff880031e1d68
    fffff880`031e11d8  fffff800`0316a3dc nt!VerifierBugCheckIfAppropriate+0x3c
    fffff880`031e11e0  00000000`000000c9
    fffff880`031e11e8  00000000`00000215
    fffff880`031e11f0  fffff880`044457cb BazisVirtualCDBus+0x137cb
    fffff880`031e11f8  fffff980`058ace10
    fffff880`031e1200  00000000`00000000
    fffff880`031e1208  fffff800`02d951e8 nt!VfUtilDbgPrint+0x28
    fffff880`031e1210  00000000`00000215
    fffff880`031e1218  fffff800`0317447a nt!ViErrorFinishReport+0xda
    fffff880`031e1220  fffff800`031689f0 nt! ?? ::JKADOLAD::`string'
    fffff880`031e1228  fffff880`044457cb BazisVirtualCDBus+0x137cb
    fffff880`031e1230  fffff980`058ace10
    fffff880`031e1238  00000000`00000000
    fffff880`031e1240  00000000`00000000
    fffff880`031e1248  fffff800`031b9030 nt! ?? ::GHGBBCHJ::`string'
    fffff880`031e1250  fffff880`031e1288
    fffff880`031e1258  00000000`00000000
    fffff880`031e1260  fffff880`044457cb BazisVirtualCDBus+0x137cb
    fffff880`031e1268  fffff800`03175483 nt!VfErrorReport1+0x63
    fffff880`031e1270  00000000`00000215
    fffff880`031e1278  fffff880`044457cb BazisVirtualCDBus+0x137cb
    fffff880`031e1280  fffff980`058ace10
    fffff880`031e1288  00000000`ffffffff
    fffff880`031e1290  fffff980`058ace10
    fffff880`031e1298  fffffa80`0373fe30
    fffff880`031e12a0  41746972`706c7543
    fffff880`031e12a8  3d207373`65726464
    fffff880`031e12b0  38384646`46464620
    fffff880`031e12b8  43373534`34343030
    fffff880`031e12c0  3d207072`49202c42
    fffff880`031e12c8  38394646`46464620
    fffff880`031e12d0  31454341`38353030
    fffff880`031e12d8  fffff800`000a2e30
    fffff880`031e12e0  ffffe202`a6333220
    fffff880`031e12e8  00000000`00000001
    fffff880`031e12f0  fffffa80`05630240
    fffff880`031e12f8  00000000`c000009a
    fffff880`031e1300  00000000`00000000
    fffff880`031e1308  fffff800`031810b2 nt!VfPnpVerifyIrpStackDownward+0xe2
    fffff880`031e1310  fffffa80`0365b6d0
    fffff880`031e1318  fffff880`00000008
    fffff880`031e1320  fffff880`00000000
    fffff880`031e1328  fffff880`00000003
    fffff880`031e1330  00000000`00000005
    fffff880`031e1338  fffff800`0316ba82 nt!ViIrpDatabaseFindPointer+0x32
    fffff880`031e1340  fffffa80`05630010
    fffff880`031e1348  fffffa80`05719610
    fffff880`031e1350  fffffa80`05630010
    fffff880`031e1358  fffff980`058acf70
    fffff880`031e1360  fffff880`044457cb BazisVirtualCDBus+0x137cb
    fffff880`031e1368  fffffa80`057a84f0
    fffff880`031e1370  fffffa80`056301c8
    fffff880`031e1378  fffff800`0316a120 nt!VfMajorVerifyIrpStackDownward+0x80
    fffff880`031e1380  fffff980`058acf70
    fffff880`031e1388  fffffa80`057f7920
    fffff880`031e1390  fffff980`058acf70
    fffff880`031e1398  fffff980`058acf70
    fffff880`031e13a0  fffffa80`05630240
    fffff880`031e13a8  fffffa80`056301c8
    fffff880`031e13b0  fffff880`044457cb BazisVirtualCDBus+0x137cb
    fffff880`031e13b8  fffffa80`0373fe30
    fffff880`031e13c0  fffffa80`05719610
    fffff880`031e13c8  fffff880`044457cb BazisVirtualCDBus+0x137cb
    fffff880`031e13d0  fffffa80`056301c8
    fffff880`031e13d8  fffff800`03182b50 nt!IovpCallDriver1+0x4a0
    fffff880`031e13e0  fffffa80`057f7920
    fffff880`031e13e8  fffffa80`057a84f0
    fffff880`031e13f0  fffff980`058ace10
    fffff880`031e13f8  fffffa80`056301c8
    fffff880`031e1400  fffffa80`056301c8
    fffff880`031e1408  fffff880`044457cb BazisVirtualCDBus+0x137cb
    fffff880`031e1410  fffff880`00000001
    fffff880`031e1418  fffff880`031e1428
    fffff880`031e1420  fffff980`058acf70
    fffff880`031e1428  fffffa80`056301c8
    fffff880`031e1430  fffffa80`057f7920
    fffff880`031e1438  00000000`00000000
    fffff880`031e1440  fffff800`02e93260 nt!MiSpecialPool
    fffff880`031e1448  00000000`00000000
    fffff880`031e1450  00000000`00000000
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    fffff880`031e1498  fffffa80`00000000
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    fffff880`031e19c8  fffffa80`03b1a718
    fffff880`031e19d0  00000000`00000010
    fffff880`031e19d8  fffff800`03173adc nt!ViDeadlockCheckStackLimits+0x1c
    fffff880`031e19e0  fffffa80`0367b148
    fffff880`031e19e8  fffffa80`03708660
    fffff880`031e19f0  00000000`00000003
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    fffff880`031e1a08  fffff800`03173dfe nt!ViDeadlockCanProceed+0x7e
    fffff880`031e1a10  fffff880`031e1a10
    fffff880`031e1a18  fffff880`031dc000
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    fffff880`031e1a30  fffffa80`036774c0
    fffff880`031e1a38  fffff800`03174f6d nt!VfDeadlockDeleteMemoryRange+0x1ad
    fffff880`031e1a40  00000000`00000050
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    fffff880`031e1ac0  ffffe202`a63338b0
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    fffff880`031e1b18  fffff800`02e0f000 nt!ExDeferredFreePool+0x1680
    fffff880`031e1b20  fffffa80`037ec930
    fffff880`031e1b28  00000000`00000000
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    fffff880`031e1b88  00000000`00000000
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    1: kd>[COLOR=#0000cd] lmvm[/COLOR] [COLOR=#ff0000]BazisVirtualCDBus[/COLOR]
    start             end                 module name
    fffff880`04432000 fffff880`04467000   BazisVirtualCDBus T (no symbols)           
        Loaded symbol image file: BazisVirtualCDBus.sys
        Image path: \SystemRoot\system32\DRIVERS\BazisVirtualCDBus.sys
        Image name: BazisVirtualCDBus.sys
        Timestamp:       [COLOR=#ff0000] Mon Aug 08 14:11:12 2011[/COLOR] (4E4026C0)
        CheckSum:         00037199
        ImageSize:        00035000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
  7. Tutac

    Tutac New Member

    Feb 4, 2013
    Likes Received:
    Hi there.

    I removed the program Wincdemu and now I'm using VirtualClonedrive instead, I hope this solves part of the problem.

    As for the rest of the stuff, well, I have to find some time to test everything out, and turn on verifier again.

    I'll be back when I gather more dumps and log files, I'll post it here.

    Thanks for the help Vin Gnarus.
  8. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

    Mar 22, 2010
    Likes Received:
    Thanks Vir Gnarus!

    Have you run the Hardware Diagnostics that I suggested earlier? In particular I'm interested in the results of the Memory Diagnostic ( Memory Diagnostics ) There's still a chance that this is hardware related - and it may be due to that faulty webcam (this is just a hunch on my part - not a firm diagnosis).

    I'm also concerned with the nVidia System Management utility - as I don't believe it's supported on Win7/8 systems. If possible, please un-install it. If you're unable to un-install it, please:
    - download a fresh set of nVidia chipset drivers from
    - un-install the current chipset drivers from Control Panel...Programs...Un-install a program
    - install the freshly downloaded chipset drivers
    - monitor for further BSOD's

    As for the other drivers in red, please try to update them but don't stress over them for now.

    The following is for informational purposes only.
    [FONT=lucida console]**************************Tue Feb  5 08:48:16.576 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\020513-21871-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
    Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime:[B]0 days 0:00:12.511[/B]
    *** WARNING: Unable to verify timestamp for BazisVirtualCDBus.sys
    *** ERROR: Module load completed but symbols could not be loaded for BazisVirtualCDBus.sys
    Probably caused by :[B]BazisVirtualCDBus.sys ( BazisVirtualCDBus+137cb )[/B]
    BugCheck [B]C9, {215, fffff880044457cb, fffff980058ace10, 0}[/B]
    Arg1: 0000000000000215, A non-successful non-STATUS_NOT_SUPPORTED IRP status for IRP_MJ_PNP is being
        passed down stack. Failed PNP IRPs must be completed.
    Arg2: fffff880044457cb, The address in the driver's code where the error was detected.
    Arg3: fffff980058ace10, IRP address.
    Arg4: 0000000000000000
    BUGCHECK_STR:  0xc9_215
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: [B]X64_0xc9_215_VRF_BazisVirtualCDBus+137cb[/B]
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    [FONT=lucida console]**************************Tue Feb  5 08:48:16.576 2013 (UTC - 5:00)**************************
    [COLOR=RED][B]ATK64AMD.sys                Tue May 12 21:04:54 2009 (4A0A1CB6)[/B][/COLOR]
    [COLOR=RED][B]nvsmu.sys                   Mon Jun 29 03:36:37 2009 (4A486F05)[/B][/COLOR]
    [COLOR=RED][B]ETD.sys                     Wed Jul  8 23:11:40 2009 (4A555FEC)[/B][/COLOR]
    intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
    [COLOR=RED][B]kbfiltr.sys                 Mon Jul 20 05:21:42 2009 (4A643726)[/B][/COLOR]
    RTKVHD64.sys                Tue Jul 28 09:00:05 2009 (4A6EF655)
    nvstor64.sys                Wed Jul 29 19:41:24 2009 (4A70DE24)
    Rt64win7.sys                Thu Jul 30 07:58:43 2009 (4A718AF3)
    PxHlpa64.sys                Tue Oct 20 14:08:42 2009 (4ADDFCAA)
    amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
    tap0901.sys                 Thu Aug 19 18:07:59 2010 (4C6DAB3F)
    athrx.sys                   Tue Jun 21 04:03:39 2011 (4E00505B)
    cnnctfy2.sys                Fri Jun 24 11:29:01 2011 (4E04AD3D)
    BazisVirtualCDBus.sys       Mon Aug  8 14:11:12 2011 (4E4026C0)
    MpFilter.sys                Thu Aug 23 19:03:14 2012 (5036B6B2)
    nvlddmkm.sys                Tue Oct  2 14:21:13 2012 (506B3099)
    #8 usasma, Feb 6, 2013
    Last edited: Feb 6, 2013
  9. Tutac

    Tutac New Member

    Feb 4, 2013
    Likes Received:
    Hi, thanks for the feedback.

    1) Your link to memory diganostics, I don't know what to do, there are so many tools. I'm not sure which particular one to run. And how to gather any information so I can post it to you.

    2) nvidia chipset drivers, I don't know which version do I have, or where should I look for it. I'm not sure how to download the new drivers (Though I am familiar how to download drivers for my graphics card, but dunno about chipset)

    3) I can't update my drivers, there are no new drivers for my type of laptop. It's a series which came out 2009. I always try to have the latest drivers, but if they aren't offered on asus drivers web site, there is nothing I can do.

    4) As for the above mentioned (in red) drivers, I'm not sure if I'm supposed to remove them. They were installed from the internet (asus site) and they are asus related drivers (keyboard...etc.) Not sure what are you trying to accomplish by removing drivers that are necesseary to run on my laptop

    Thanks for the info though. I'm looking forward for your reply, so I can continue with research. Especially the memory one.
  10. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

    Mar 22, 2010
    Likes Received:
    First off - quite often the diagnosis reached by using Driver Verifier is the fix that you need - so all of this may not be needed if the system doesn't BSOD again. But Vir Gnarus is uncertain if this is truly the cause, so we have to be prepared for other possibilities.

    Memory diagnostics (feel free to ask for clarification of any step):
    - use MemTest86+
    - burn it to a CD (copying will not do, it must be done using an ISO burner)
    - boot from the CD
    - let it run until the "Passes" number reaches 3 If RED shows up in the bottom ½ of the screen (these are errors), feel free to stop the test then.

    We can assist with finding more current drivers. For the nVidia chipset drivers though, I can't seem to locate any drivers at the nVidia website. So you're likely stuck with what Asus has to offer there.

    My concern about drivers relates to their age. These drivers (the one's in RED) are from before the time that SP1 came out. While many drivers from before the period might be SP1 compatible, it's best to try and update them to be sure. If none are available, then you just can't update them. As the nvsmu.sys driver was my main concern, I'd say that being unable to update the others probably isn't an issue at this time (as I've seen no other issues with those drivers in other BSOD topics).

    Finally, I'm not asking you to remove essential drivers. IMO the only one of the 4 drivers that I mentioned that is essential is the nvsmu.sys driver (and I asked that you replace it - not remove it).
  11. Tutac

    Tutac New Member

    Feb 4, 2013
    Likes Received:
    Back again.

    I ran the memtest86+ for 2 hours, It got 1 Pass, after that I let it run for another 100% percent to get to Pass 2, but it just hanged at 100% (It didn't register Pass 2, it just continued with the tests (lower loading bar) anyway while the upper first bar hanged at 100%) so I decided to shut it down because my laptop got pretty warm. There were no errors.

    As for the drivers, well I did some research and downloaded PC wizard 2012 from this site: CPUID - System & hardware benchmark, monitoring, reporting , with it I managed to find my chipset model under motherboard section. (nForce 730i)

    So I downloaded the latest drivers they had on their web site. (It took me an hour to figure everything out.) Link: NVIDIA DRIVERS 15.56WHQL

    In the mean time I figured that there was an newer graphics card driver version out, so I downloaded that to (current version 310.90).

    As for the bluetooth driver, there is nothing I can do. I have this no name brand dongle and used it trough the "blue bluetooth icon" in the taskbar for sending and receiving files from and to my mobile phone.

    After all this "driver" jobs, I tried to enable verifier again with all the settings that I used last time. I restarted my laptop twice, but nothing happened. There were no BSOD's. So I turned the verifier off.

    Any suggestions on what should I do next ?
    #11 Tutac, Feb 6, 2013
    Last edited: Feb 6, 2013
  12. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

    Mar 22, 2010
    Likes Received:
    Sounds like you've done a good job.
    Now we wait for further BSOD's. If they happen, zip up and upload the contents of C:\Windows\Minidump so we can see what the new one's say.
  13. Vir Gnarus

    Vir Gnarus Active Member

    Jan 8, 2013
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    It's best to keep Driver Verifier on for the duration of the troubleshooting period. Once we have determined the symptoms have disappeared and the problem solved then we can turn it off unless otherwise specified (like in the rare case DV actually cause symptoms to cease).
  14. Tutac

    Tutac New Member

    Feb 4, 2013
    Likes Received:
    Hi, I did turn on verifier again. As soon as something comes up, I'll collect the info and post it here. Maybe even add an screenshot if I remeber to take one.
  15. Tutac

    Tutac New Member

    Feb 4, 2013
    Likes Received:
    I have a quick question. Is it possible that because of driver verifier being turned on, my sound could get a little laggy. For example when I'm listening to some music, at some point the music laggs a second or two and then goes back to normal speed. Also I can hear here and there some kind of fuzzy-ing in the sound.

    Should I be worried or?
  16. Vir Gnarus

    Vir Gnarus Active Member

    Jan 8, 2013
    Likes Received:
    Sorry, posted in the wrong field.

    The fuzzy sound I'm not sure, but it may be because of lack of shielding which means interference from the hard drive or an optical drive can cause some low static sounds. As for the lag, Driver Verifier causes Windows to become a lot more paranoid about what drivers do, which means a lot of I/O like audio can become laggy because of the extra checks. If you are not experiencing any of the problematic symptoms that gave you incentive to post here, and feel confident the issue has been resolved, then we can turn off Driver Verifier and check further to see if it still occurs. Again, there's always the rare occasion of Driver Verifier actually relieving the symptoms rather than force them to occur.

    Has there been any new occurrences since then?
  17. Tutac

    Tutac New Member

    Feb 4, 2013
    Likes Received:
    Hello, thanks for the answer.

    I turned off verifier a day ago because nothing really happened, no bsod's, except for the sound lag while listening to music. I think that everything is ok for now.
    Maybe its because I installed the new motherboard drivers (nForce). Don't know really. I can't be really sure if it's really over. This kind of thing usually happens while I'm gaming or most of the time while watching series and tv shows online (stream).

    In the past few days I watched some fair amount of things and nothing happened, videos played nicely and no BSOD's showed up.
    I hope that It will continue that way. If you are urgent to close this thread and make it final (solved) you can close it, but if something comes up accidentally, am I going to be able to post my problem on this place again or not?
  18. Vir Gnarus

    Vir Gnarus Active Member

    Jan 8, 2013
    Likes Received:
    I recommend running it through the usual activities. It's up to your discretion whether you wish to label it as solved or not.
  19. Tutac

    Tutac New Member

    Feb 4, 2013
    Likes Received:
    So after some time, I got a few more BSOD's, this time one was related to a direct x problem, and the other one is driver not less or equal thing but with an error code similar to this -> 0x000000000A which clearly means nothing to me.

    I ran the W7F diagnostic tool and attached it to the post. I hope they shed some light on the problem at hand.

    Thanks in advance for any help!

    P.S. - I wasn't able to attach my zip to the post because of an unknown IO error. The folder has about 24 mb and when zipped about 1,8mb. I checked how much free space I have on this forum and I have more than 5mb left. So I decided to upload my zip file to speedyshare, here is the link - >>> - Speedy Share - upload your files here
  20. Vir Gnarus

    Vir Gnarus Active Member

    Jan 8, 2013
    Likes Received:
    Can you upload to some other site? I'm leery of that one. is typically a good one since it uploads to a number of more reputable sites.

    Also, you'll want Driver Verifier on again, and let it produce more crashes for us to read crashdumps from. Thanks.

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