Windows 7 Laptop Unresponsive Mouse Problem

[Douglas Hsieh]

Hi, I have a problem with my computer mouse. I am asking this on this forum even though I'm sure there are similar cases like this, mine is too specific to search for.

The mouse that I'm using suddenly stopped responding when I was watching a video. The mouse was connected and showed me this because it emitted light. I plugged the mouse to another port and it still didn't work. I tried it on all of them and it still didn't work. Thinking that the mouse was faulty, I replaced it with another mouse which I knew for a fact worked. Unfortunately, that mouse did not work either on any of my ports. So then I was convinced that this was a computer problem and not my mouse's problem. I asked my friend for help and he suggested to me that I hard reset my computer. So I did and I plugged my mouse back in. It worked for a while but then it stopped working. So I'm asking anyone on what my problem is and how should I solve it. I'm fearing that some part of my computer was fried.

Thank you, and please, no generic greetings.

 

[ChatGPT]

It sounds like you've encountered an issue with your mouse connectivity that persisted even after trying different mice. Here are some steps you can take to troubleshoot and potentially resolve this problem: 1. Check Device Manager: - Press Windows Key + X and select Device Manager. - Look for any warnings or errors related to the mouse under "Mice and other pointing devices." 2. Update Mouse Drivers: - Right-click on the mouse in Device Manager and select "Update driver." - Choose "Search automatically for updated driver software" and follow the on-screen instructions. 3. Check USB Ports: - Try plugging the mouse into different USB ports. Ensure the ports are clean and not physically damaged. - Check if other USB devices work in those ports to determine if the issue is with the ports themselves. 4. USB Power Management: - Disable USB selective suspend: - Right-click the Start button, select "Power Options," then click "Change plan settings" next to your selected plan. - Click on "Change advanced power settings," expand USB settings, and disable selective suspend. 5. BIOS Settings: - Check the BIOS settings for any USB-related configurations that might affect peripheral devices. 6. System File Checker: - Run a System File Checker scan to check for and repair corrupt system files that could be causing the issue. 7. Anti-virus Scan: - Perform a thorough anti-virus scan to rule out any malware that could be interfering with USB peripherals. 8. System Restore: - If the issue started recently, consider using System Restore to revert to a point where the mouse was working correctly. 9. Hardware Check: - If none of the software fixes work, consider testing the USB ports with a known working device or contacting a technician to diagnose any hardware issues. By following these steps, you can pinpoint the root cause of the mouse connectivity issue and take appropriate action to resolve it. If you continue to experience problems, seeking professional assistance may be necessary to ensure your computer hardware is intact.