Laptop with Windows COA suddenly says windows isn't genuine

Discussion in 'Windows 7 Help and Support' started by Dealea86, Dec 29, 2011.

  1. Dealea86

    Dealea86 New Member

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    My mother-in-law gave us her laptop this year for Christmas. It's about a year old, an HP G60, and it worked fine for her before she gave it to us.

    Now, seemingly out of nowhere, we're getting messages that windows 7 isn't genuine and that we might be victims of software fraud. There is a COA on the bottom of the laptop and MIL says she never got that message before, so I have no reason to doubt that the software is genuine, but for some reason MS can no longer validate it.

    Windows has been re-installed, so that means we've been doing a lot of updating, and the computer was restarted immediately before the problem appeared, but I do not think it was immediately after installing a SP. I have already tried all the fixes here, but none of my settings needed to be changed. Plug and Play was already set to Not Defined, Network Service was already set to allow Full Control and Read, etc. So none of those worked.

    What else can I try?
     
  2. Dealea86

    Dealea86 New Member

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    Please someone help me with this. I've been on the phone with both Microsoft and HP. Both parties agree that my copy is genuine, but they say they can do anything to fix it. The only "solution" I've been given is to order a new recovery disk. I don't see how that would help, seeing as it recovered just fine last time until we started installing updates.

    Here's the diagnostic report, if that helps:

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50


    Cached Validation Code: 0xc004c4ab
    Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
    Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
    Windows Product ID: 00426-OEM-8992662-00400
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {11F4E43F-779B-4BC6-8CF3-3F2752658F2C}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A


    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002


    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002


    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002


    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3


    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed


    File Scan Data-->


    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{11F4E43F-779B-4BC6-8CF3-3F2752658F2C}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>00426-OEM-8992662-00400</PID><PIDType>2</PIDType><SID>S-1-5-21-3977524175-672324995-435165419</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP G60 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.51</Version><SMBIOSVersion major="2" minor="4"/><Date>20090818000000.000000+000</Date></BIOS><HWID>07A93807018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>QA09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>


    Spsys.log Content: 0x80070002


    Licensing Data-->
    Software licensing service version: 6.1.7601.17514


    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600400-02-1033-7601.0000-3632011
    Installation ID: 002196140611436393633275424491793252363121526392586091
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: P4K27
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 4
    Trusted time: 1/13/2012 3:27:30 PM


    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4AB
    HealthStatus: PASS
    Event Time Stamp: 12:29:2011 10:51
    WAT Activex: Registered
    WAT Admin Service: Registered


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEAeqhCbF4Ren9CrV6ndmmeRnISDJDsC1a4


    OEM Activation 1.0 Data-->
    N/A


    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC INSYDE
    FACP HPQOEM SLIC-MPC
    HPET INSYDE SLIC-MPC
    BOOT INSYDE INSYDE
    MCFG INSYDE
    ASF! INTEL HCG
    SLIC DELL QA09
    SSDT INTEL SataAhci
    SSDT INTEL SataAhci
    SSDT INTEL SataAhci
     
  3. Elmer

    Elmer Extraordinary Member

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    Hi Dealea86 and Welcome to The Forum.

    First off, I'll just say I've had this happen to my legit system, there is an update, kb971033 that "phones home" every 90 days in case your legitimate copy suddenly becomes, err.... Was going to say illegitimate, but mean illegal :). Why your legit copy would run to the "dark side" and needs watching is beyond me. But there you go.

    To stop kb971033 phoning home you just need to disable it in Task Manager.

    Back to your problem.
    When you say you phoned Microsoft, was that their support desk, or when trying to activate? And just to clarify, the MIL has handed over the whole Windows kit, you're not trying to run on 2 pc's? (have to ask).

    To save me a shed load of one finger typing (lazy, me!!) This is my thread at MS Answers. Pay particular attention to the answers and instructions by Noel D Paton. He's the guy who helped me out. In fact, I'd go as far as suggesting that you may want to PM him, nice fella.
    I especially like his comment:
    How true!!

    I'm hoping that helps you out somewhat, let us know.


    EDIT!!! Read the whole thread as they move the Correct Answer to the top, you need to run through.
     
    #3 Elmer, Jan 14, 2012
    Last edited: Jan 14, 2012
  4. Drew

    Drew Banned

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    Uninstall the Update that initiated the problem. > Update History to do this.

    Drew
     
  5. zvit

    zvit Honorable Member

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  6. Dealea86

    Dealea86 New Member

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    I called the help desk. The lady there had me run through the usual try-to-activate stuff, then verified the product key on the bottom of my laptop, and said she would transfer me to the virus and malware dept (??). There, I spoke with a lady who had me run through the same activation stuff, then she had me try something else, and then finally she transferred me to her manager who said he wanted to "give me realistic expectations about this problem." In other words, they didn't know how to help me. They gave me the number for HP, said they should be able to help me, gave me a case number, and left it at that.

    I called the HP number they gave me. They asked for my product number and serial number, then basically said all they could do was have me buy another recovery disk. Thank-you-very-much-goodbye.

    MIL gave us the laptop, and that's it. No windows 7 disk, no recovery disk, etc. Now, my in-laws are immigrants, and though they're both US citizens their English isn't the best and she and FIL have definitely somehow gotten pirated copies of windows before without realizing that it was illegal (either because someone scammed them and they paid for illegal copies, or because someone convinced them that windows was free - both have happened to them). So when I first started getting this message on the laptop, I was very suspicious. That's why I made sure MIL had never gotten that message in the year she'd owned the laptop.

    She and FIL wouldn't have known how to install windows on another machine (trust me), but there's an outside chance that someone else did it for them. I'll double check about that. If that's the case, the easiest solution might be for us to re-install on our machine with the extra copy of XP we have around the house and be done with it. In fact, that might end up being the best solution anyway. *sigh*

    But thanks for the help. I'll definitely try these solutions first. And I'll have my husband call MIL and make sure they aren't running that copy of windows 7 on another machine. >_<
     
    1 person likes this.
  7. NoelDP

    NoelDP New Member

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    YOu might want him to ask why they are distributing machines with counterfeit installations of Windows!

    The MGADiag report shows this installation is counterfeit.

    the BIOS predates Windows 7, so the machine could not possibly have been shipped
    with Win 7 installed.

    the BIOS predates Windows 7, so the machine could not possibly have been shipped with an OEM_SLP copy of Win 7 installed.
    The BIOS data has a DELL SLIC table for Win 7
    The Machine is a Hewlett Packard
    The Key is a Dell OEM_SLP Key – only valid on Dell computers.
    The while thing was enabled by a Loader – which was probably broken when SP1 was installed by Windows Updates.
     
    1 person likes this.
  8. Dealea86

    Dealea86 New Member

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    If I'd known what I was looking for in the beginning (first time looking at a MGADiag), I would have noticed that the product key in the diagnostic report was different from the one on the back of the laptop. And it also says windows 7 ultimate, and the sticker on the back says windows 7 home. So the reason I'm getting the 'windows isn't genuine' message is... because windows isn't genuine. *sigh*

    The laptop came installed with windows 7, though, that's for certain. HP confirmed that to me. Maybe the laptop was refurbished or something? But it definitely came pre-loaded with windows 7. Would installing the counterfeit windows 7 on the laptop erase the pre-installed legit copy? Or is it still there somewhere?

    Either way, it looks like we're going to be spending the rest of the long weekend re-installing windows on the laptop. Fun times.... :mad:
     
  9. NoelDP

    NoelDP New Member

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    It's just barely possible that the BIOS is a valid one - the date is actually within a week of the date Win7 went RTM, so if HP had things in process, it's just about feasible. Failing that, it's certainly possible that the system was sold as Vista, with a Free Upgrade offer.

    Check your COA sticker - Assuming it says WIndows 7 Home Premium, then you're OK.
    If it says Vista Home Premium, then you have a definite problem - you'll need to locate your Upgrade disk and Key and use that for th einstall, rather than your normal recovery disks.
     
  10. Dealea86

    Dealea86 New Member

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    It's Windows 7 Home Premium OA, so we're good there. But if for some reason it doesn't work, we have an old copy of XP Pro that we can use - assuming we can find drivers that work with XP.
     
  11. NoelDP

    NoelDP New Member

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    A Home Premium Key will never work in a system that is running Ultimate - it simply is not valid for that OS.
    The chances are that your Recovery Partition has been overwritten by the counterfeit installer - if not, then use that to set the system back to ex-factory state.
    If the Recovery partition has been deleted, then you need to order a set of Recovery disks from HP for your system (if you don't already have a set) and use that.
    NOTE that doing will will delete all data and installed programs - so back up to external media first!
    Once you have the fresh install in, the FIRST thing you need to do, is run an MGADiag report so that we can check the results.
    Then you can start with the hassle of updates, and installing a decent anti-virus.
     
    1 person likes this.
  12. helpifIcan

    helpifIcan Extraordinary Member

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    #12 helpifIcan, Jan 15, 2012
    Last edited: Jan 15, 2012
  13. NoelDP

    NoelDP New Member

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    Ordering the media from Dell wouldn't be much good, seeing as the machine is an HP :)

    The heidoc-linked downloads are fine (they are links to Digital River downloads which are the official MS download sites) - but don't contain any special drivers or software that would be included in the HP Recovery disks.
     
  14. thirtysenses

    thirtysenses New Member

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