Limited Access (Dell Laptop) - Very Frustrating

#1
Hello,

I've read through a good number of similar problems/posts on the site and tried the suggestions but nothing is working :(

I have a Dell Inspiron laptop that won't connect wirelessly to my network. ALL other devices in the house (iPhones, iPads, iMac, 1 laptop and another desktop) work fine, no problems. I've tested the laptop at my girlfriend's house using her wifi and still the same problem: Limited Access.

I've ran the troubleshoot, re-booted the router & laptop, checked device manager for any exclamation marks against any drivers (none), tried disabling/enabling the driver, checked for driver updates (none), done a system restore and uninstalled my antivirus software but all to no avail!

Any help would be greatly appreciated! Thank you.

Edit: I've tried plugging in the ethernet cable which, although not particularly straight-forward, eventually works.
 


patcooke

Microsoft MVP
Staff member
Premium Supporter
Microsoft MVP
#2
Go to command prompt and enter the command:

ipconfig /all

It will show the config of your wireless device. If you have problems interpreting it then please post the output here.
 


#3
Definitely don'y know how to interpret it lol.. thanks for the reply. Here it is:



Windows IP Configuration


Host Name . . . . . . . . . . . . : Meg-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No


Wireless LAN adapter Wireless Network Connection:


Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 1030
Physical Address. . . . . . . . . : BC-77-37-C0-9B-DA
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.1.17(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 17 July 2012 18:04:22
Lease Expires . . . . . . . . . . : 18 July 2012 18:04:27
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled


Ethernet adapter Local Area Connection:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 18-03-73-5D-FD-35
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes


Ethernet adapter Bluetooth Network Connection:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : BC-77-37-C0-9B-DE
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes


Tunnel adapter Local Area Connection* 11:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Tunnel adapter isatap.{77CEAD18-AF68-4BA0-AF7D-EB1B02A33016}:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Tunnel adapter isatap.{FD28D97D-55FD-4AE4-8175-8EE4F9FE8B99}:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Tunnel adapter isatap.{1AC5713D-0618-4D91-A9D4-9568DA13B060}:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
 


patcooke

Microsoft MVP
Staff member
Premium Supporter
Microsoft MVP
#4
That all looks ok - sounds like something on your pc blocking it. Has it just happened recently or has there always been a problem? Have you had Norton installed on there? You said you'd disabled antivirus but do you also have a firewall? Try disabling that also.
 


#5
That all looks ok - sounds like something on your pc blocking it. Has it just happened recently or has there always been a problem? Have you had Norton installed on there? You said you'd disabled antivirus but do you also have a firewall? Try disabling that also.
It has always happened since purchasing the laptop from Dell. Well, sort of. It occasionally allows me to surf the internet for short spells but at an incredibly slow speed, despite my broadband being very fast on all the other devices. For example, a 3min Youtube video may take over an hour to buffer, or it may never buffer at all. I've never had Norton installed, nor have I had AVG installed as I read that an 'AVG filter' can cause a problem. I had AdAware installed. There are no firewalls installed except the default Windows Firewall.

The only other antivirus sort of thing that's installed is Malwarebytes Anti-Malware, not sure if that's related?
 


#6
Hello jahoe,

What is the full model # of the laptop?
 


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