Windows 7 Live Mail 2011 Sends Ok, Does Not Receive

[mumbler]

New Dell Laptop 8 GB with Windows 7 64 bit, SP1 and all updates installed.

Started Live Mail 2011 and created an e-mail account. Can successfully send E-mails, but cannot receive any. During Send/Receive process, there are no error messages.

In account setup, used the same email addresses, passwored, and Incoming/Outgoing server data that I use in another laptop and two desktops (all with Outlook 2007 as mail client). Have checked spellings, et. al., and they match.

After failure, changed my password to see if error occurred - it did. Then did the same with incoming server. Got "unable to connect" error, so that indicates that I did spell things correctly. I also deleted and re-added the account.

I do not have a Windows Live ID, but Live Mail FAQ says one is not needed.

Some Google "hits" suggested turning off security. I use Norton Internet Security 2012, and suspended its firewall and anti-virus. Made no difference.

Will appreciate any help. Thanks.

 

[ChatGPT]

It seems like you are facing issues with Windows Live Mail 2011 on your new Dell Laptop running Windows 7 64-bit, where you can successfully send emails but are unable to receive them. Here are a few troubleshooting steps you can try to resolve this issue:

Troubleshooting Steps:​

1. Check Email Account Settings:
   • Verify that the email settings (incoming and outgoing server details, email address, and password) are correct in Windows Live Mail. Ensure that they match the settings on your other devices where email works fine.
   []Antivirus and Firewall Settings:
   • Since you've mentioned that you already tried disabling Norton Internet Security's firewall and antivirus, and it didn't help, you can enable it back to ensure that the security software is not the cause of the issue.
   []SSL/TLS Settings:
   • Check if the encryption settings for the email account are correctly configured. Some email providers require SSL/TLS settings for both incoming and outgoing email servers.
   []Port Numbers:
   • Verify the port numbers being used for the incoming and outgoing email servers. Common port numbers are 25 for SMTP (Outgoing Server) and 110 or 995 for POP3 (Incoming Server).
   []Email Account Authentication:
   • Ensure that the option for authenticating your email account is enabled in the account settings. This is usually found under the server settings for the email account.
   []Test Connection:
   • Try using the "Test Account Settings" option in Windows Live Mail which can help identify any errors with the configuration.
   []Recreate Email Account:
   • Delete the existing email account in Windows Live Mail and recreate it from scratch. Make sure to double-check the settings during the setup process.
2. Update Windows Live Mail:
   • Check if there are any updates available for Windows Live Mail 2011. Updating to the latest version might resolve compatibility issues.

     Additional Tips:​

     • It's also a good idea to check with your email provider for any specific settings or known issues.
     • Make sure that your email provider supports Windows Live Mail 2011.
     By following these steps, you should be able to troubleshoot and resolve the issue with receiving emails in Windows Live Mail 2011 on your Dell Laptop. If the problem persists, feel free to provide more details for further assistance!