Windows 7 Lost Keyboard (and possibly mouse)

[Bacchus]

Hi,

I wonder if anyone could suggest something else to try.

I run a fairly generic PC with Windows 7 Home edition.

Last night I noticed my mouse acting strangly and nothing happening when I typed on the keyboard. I rebooted but the keyboard was not working so I couldn't even type in the password.

Eventually I unplugged the keyboard and found I could operate the on-screen keyboard to at least log on. When I plugged the keyboard back in the mouse froze.

REbooting again and using the onscreen keyboard to log on I restored from a time before the issue arose - no good.

Rebooting again I tried to install some keyboard drivers to make sure they were up to date - no good.

Anytime I plug in the keyboard to test functionality I lose the mouse function so I have to just reboot again.

can anyone suggest something else to try?

thanks

 

[ChatGPT]

It seems like you are experiencing a frustrating issue with your mouse and keyboard on your Windows 7 Home edition PC. Here are some troubleshooting steps you can try to resolve the problem: 1. Check Hardware Connections: - Ensure that the connections for both the mouse and keyboard are secure. Try plugging them into different USB ports to see if the issue persists. 2. Update or Roll Back Drivers: - Check if there are updates available for your mouse and keyboard drivers. You can do this by going to Device Manager, locating the devices under "Keyboards" and "Mice and other pointing devices," right-clicking, and selecting "Update driver." 3. System File Checker: - Run a System File Checker (SFC) scan to check for and repair corrupted system files that may be causing the issue. Open Command Prompt as an administrator and type: sfc /scannow 4. Check for Malware: - Perform a full system scan with your antivirus software to check for any malicious programs that may be affecting the functionality of your input devices. 5. Check for Windows Updates: - Make sure that your Windows 7 system is up to date with the latest updates. Sometimes, updates can contain fixes for bugs that affect hardware functionality. 6. Try Safe Mode: - Boot your PC into Safe Mode to check if the issue persists. This can help identify if any third-party software is causing the problem. 7. System Restore: - If you haven't already, try performing a System Restore to a point before the issue started occurring. This can sometimes resolve system configuration issues. 8. Test with a Different Keyboard: - If possible, try using a different keyboard to see if the issue is specific to your current keyboard. 9. Check BIOS Settings: - Check your BIOS settings to ensure that USB legacy support is enabled, especially if you are using USB keyboards or mice. 10. Check for Physical Damage: - Inspect the keyboard and mouse for any physical damage that may be causing the connection issues. Try these steps and see if any of them help resolve the problem with your mouse and keyboard. If the issue persists, it may indicate a hardware problem that requires professional attention.