Lost my bluetooth!

Discussion in 'Windows 7 Hardware' started by Iggy, Jun 20, 2012.

  1. Iggy

    Iggy New Member

    Jun 20, 2012
    Likes Received:
    I've a DELL E4310 notebook with integrated bluetooth and Windows 7. I have a DELL Bluetooth Travel Mouse. I've been using the two together for a couple of months now. Oddly, about once a week, the two would become disconnected. I'd have to remove the mouse from the list of devices and then re-add before it would work again, for another week or so.

    Today the disconnection happened again - unusual because it disconnected yesterday as well. I've come to expect it about every 7 days, so to happen the next day was curious.

    Well, today was different. When I went to the list of devices, all bluetooth devices were missing (my ipod and blackberry usually get detected too).

    Try as I might, I could not make Windows 7 realize that there was a mouse available (yes the HW switch is in the 'on' position :) ).

    So I checked drivers. Seems my bluetooth driver is out of date, so I downloaded the latest Broadcom driver.

    I only get to the second screen when it tells me: An older version of this software has been detected. Please uninstall it and then run the installer again.


    I'll be damned if I can figure out what it has detected. I've remove all the bluetooth drivers, disabled services, removed devices, but it's always the same message. I've even checked for other bluetooth installers - nada.

    I'm stuck, what do I do?

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