Windows 7 Lot of time blue screen

StellDJ · Sep 2, 2012

Hello!

i have lot of time blue screen. i have HP 635 laptop, i go to HP service when HP support change my mainboard, when i start the windows every 5 minute got blue screen. Check my RAM and memtest86 write 50 craches i bought new RAM modul and change. Now more better the situation because about every 30 minute got blue screen.

i uploaded 2 files. How to fix the problem thanks the help.

usasma · Sep 3, 2012

First thing is to get your symbols right. Please see step E at this link: Link Removed

Second, please provide this info: Link Removed . It will allow us to perform a more complete analysis of your issues (often the exact cause doesn't show up in the dump file.

For example, if a driver writes information to a memory area that's allocated to another driver - there may not be any problem(s) at that time.

Then, if the first driver exits, there's no record of it having written to the other driver's area.

Then, when the other driver tries to get some information from that area, it finds that the correct stuff isn't there. It then panics and crashes with a BSOD.

The BSOD has no information about the first driver...

StellDJ · Sep 2, 2012

Link Removed due to 404 Error
Microsoft (R) Windows Debugger Version 6.2.9200.16384 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Documents and Settings\StellDJ\Dokumentumok\Downloads\Minidump\090212-20264-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: *** Invalid ***
****************************************************************************
* Symbol loading may be unreliable without a symbol search path. *
* Use .symfix to have the debugger choose a symbol path. *
* After setting your symbol path, use .reload to refresh symbol locations. *
****************************************************************************
Executable search path is:
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
* *
* The Symbol Path can be set by: *
* using the _NT_SYMBOL_PATH environment variable. *
* using the -y <symbol_path> argument when starting the debugger. *
* using .sympath and .sympath+ *
*********************************************************************
Unable to load image \SystemRoot\system32\ntoskrnl.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Machine Name:
Kernel base = 0xfffff800`02a65000 PsLoadedModuleList = 0xfffff800`02ca9670
Debug session time: Sun Sep 2 20:01:16.278 2012 (UTC + 2:00)
System Uptime: 0 days 0:23:56.556
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
* *
* The Symbol Path can be set by: *
* using the _NT_SYMBOL_PATH environment variable. *
* using the -y <symbol_path> argument when starting the debugger. *
* using .sympath and .sympath+ *
*********************************************************************
Unable to load image \SystemRoot\system32\ntoskrnl.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Loading Kernel Symbols
...............................................................
................................................................
...................................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffffe80033f5cba, 0, fffff80002be261c, 7}

***** Kernel symbols are WRONG. Please fix symbols to do analysis.

*************************************************************************
*** ***
*** ***
*** Either you specified an unqualified symbol, or your debugger ***
*** doesn't have full symbol information. Unqualified symbol ***
*** resolution is turned off by default. Please either specify a ***
*** fully qualified symbol module!symbolname, or enable resolution ***
*** of unqualified symbols by typing ".symopt- 100". Note that ***
*** enabling unqualified symbol resolution with network symbol ***
*** server shares in the symbol path may cause the debugger to ***
*** appear to hang for long periods of time when an incorrect ***
*** symbol name is typed or the network symbol server is down. ***
*** ***
*** For some commands to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Either you specified an unqualified symbol, or your debugger ***
*** doesn't have full symbol information. Unqualified symbol ***
*** resolution is turned off by default. Please either specify a ***
*** fully qualified symbol module!symbolname, or enable resolution ***
*** of unqualified symbols by typing ".symopt- 100". Note that ***
*** enabling unqualified symbol resolution with network symbol ***
*** server shares in the symbol path may cause the debugger to ***
*** appear to hang for long periods of time when an incorrect ***
*** symbol name is typed or the network symbol server is down. ***
*** ***
*** For some commands to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Either you specified an unqualified symbol, or your debugger ***
*** doesn't have full symbol information. Unqualified symbol ***
*** resolution is turned off by default. Please either specify a ***
*** fully qualified symbol module!symbolname, or enable resolution ***
*** of unqualified symbols by typing ".symopt- 100". Note that ***
*** enabling unqualified symbol resolution with network symbol ***
*** server shares in the symbol path may cause the debugger to ***
*** appear to hang for long periods of time when an incorrect ***
*** symbol name is typed or the network symbol server is down. ***
*** ***
*** For some commands to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
*************************************************************************
Probably caused by : ntoskrnl.exe ( nt+17d61c )

Followup: MachineOwner
---------

StellDJ · Sep 2, 2012

Link Removed due to 404 Error
Microsoft (R) Windows Debugger Version 6.2.9200.16384 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Documents and Settings\StellDJ\Dokumentumok\Downloads\Minidump\090212-24226-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: *** Invalid ***
****************************************************************************
* Symbol loading may be unreliable without a symbol search path. *
* Use .symfix to have the debugger choose a symbol path. *
* After setting your symbol path, use .reload to refresh symbol locations. *
****************************************************************************
Executable search path is:
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
* *
* The Symbol Path can be set by: *
* using the _NT_SYMBOL_PATH environment variable. *
* using the -y <symbol_path> argument when starting the debugger. *
* using .sympath and .sympath+ *
*********************************************************************
Unable to load image \SystemRoot\system32\ntoskrnl.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Machine Name:
Kernel base = 0xfffff800`02a0d000 PsLoadedModuleList = 0xfffff800`02c51670
Debug session time: Sun Sep 2 19:36:46.737 2012 (UTC + 2:00)
System Uptime: 0 days 0:05:39.016
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
* *
* The Symbol Path can be set by: *
* using the _NT_SYMBOL_PATH environment variable. *
* using the -y <symbol_path> argument when starting the debugger. *
* using .sympath and .sympath+ *
*********************************************************************
Unable to load image \SystemRoot\system32\ntoskrnl.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Loading Kernel Symbols
...............................................................
................................................................
...................................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {fffff8800134bc08, 2, 8, fffff8800134bc08}

*** WARNING: Unable to verify timestamp for Ntfs.sys
*** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
***** Kernel symbols are WRONG. Please fix symbols to do analysis.

*************************************************************************
*** ***
*** ***
*** Either you specified an unqualified symbol, or your debugger ***
*** doesn't have full symbol information. Unqualified symbol ***
*** resolution is turned off by default. Please either specify a ***
*** fully qualified symbol module!symbolname, or enable resolution ***
*** of unqualified symbols by typing ".symopt- 100". Note that ***
*** enabling unqualified symbol resolution with network symbol ***
*** server shares in the symbol path may cause the debugger to ***
*** appear to hang for long periods of time when an incorrect ***
*** symbol name is typed or the network symbol server is down. ***
*** ***
*** For some commands to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Either you specified an unqualified symbol, or your debugger ***
*** doesn't have full symbol information. Unqualified symbol ***
*** resolution is turned off by default. Please either specify a ***
*** fully qualified symbol module!symbolname, or enable resolution ***
*** of unqualified symbols by typing ".symopt- 100". Note that ***
*** enabling unqualified symbol resolution with network symbol ***
*** server shares in the symbol path may cause the debugger to ***
*** appear to hang for long periods of time when an incorrect ***
*** symbol name is typed or the network symbol server is down. ***
*** ***
*** For some commands to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Either you specified an unqualified symbol, or your debugger ***
*** doesn't have full symbol information. Unqualified symbol ***
*** resolution is turned off by default. Please either specify a ***
*** fully qualified symbol module!symbolname, or enable resolution ***
*** of unqualified symbols by typing ".symopt- 100". Note that ***
*** enabling unqualified symbol resolution with network symbol ***
*** server shares in the symbol path may cause the debugger to ***
*** appear to hang for long periods of time when an incorrect ***
*** symbol name is typed or the network symbol server is down. ***
*** ***
*** For some commands to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
*************************************************************************
Probably caused by : Ntfs.sys ( Ntfs+efc08 )

Followup: MachineOwner
---------

usasma · Sep 3, 2012

First thing is to get your symbols right. Please see step E at this link: Link Removed

Second, please provide this info: Link Removed . It will allow us to perform a more complete analysis of your issues (often the exact cause doesn't show up in the dump file.

For example, if a driver writes information to a memory area that's allocated to another driver - there may not be any problem(s) at that time.

Then, if the first driver exits, there's no record of it having written to the other driver's area.

Then, when the other driver tries to get some information from that area, it finds that the correct stuff isn't there. It then panics and crashes with a BSOD.

The BSOD has no information about the first driver (which actually caused the error) because it exited before the crash occurred.

In this case, the memory dumps don't show anything significant. Please run Driver Verifier using these instructions: Link Removed
You may also want to run these free diagnostics to help rule out some hardware problems: Link Removed - Invalid URL

Analysis:

The following is for information purposes only.

Code:

[FONT=lucida console]**************************Sun Sep  2 13:36:46.737 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\090212-24226-01.dmp]
Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (2 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 0:05:39.016[/B]
BugCheck Code: [B]BugCheck D1, {fffff8800134bc08, 2, 8, fffff8800134bc08}[/B]
Probably caused by :[B]Ntfs.sys ( Ntfs! ?? ::NNGAKEGL::`string'+2bf0 )[/B]
BugCheck Info: [B]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/B]
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME: [B]firefox.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0xD1_CODE_AV_BAD_IP_Ntfs!_??_::NNGAKEGL::_string_+2bf0[/B]
  BIOS Version                  F.43
  BIOS Release Date             12/13/2011
  Manufacturer                  Hewlett-Packard
  Product Name                  HP 635 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Sep  2 14:01:16.278 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\090212-20264-01.dmp]
Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (2 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 0:23:56.556[/B]
BugCheck Code: [B]BugCheck 50, {fffffe80033f5cba, 0, fffff80002be261c, 7}[/B]
Probably caused by :[B]memory_corruption ( nt!MiLogPageAccess+dc )[/B]
BugCheck Info: [B]PAGE_FAULT_IN_NONPAGED_AREA (50)[/B]
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME: [B]firefox.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0x50_nt!MiLogPageAccess+dc[/B]
  BIOS Version                  F.43
  BIOS Release Date             12/13/2011
  Manufacturer                  Hewlett-Packard
  Product Name                  HP 635 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

3rd Party Drivers:The following is for information purposes only. Any drivers in red should be updated.

Code:

[FONT=lucida console]**************************Sun Sep  2 13:36:46.737 2012 (UTC - 4:00)**************************
amdiox64.sys                Thu Feb 18 10:17:53 2010 (4B7D5A21)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
btath_rcp.sys               Thu Jun 24 02:17:21 2010 (4C22F871)
btath_flt.sys               Thu Jun 24 02:17:38 2010 (4C22F882)
btath_bus.sys               Thu Jun 24 02:17:43 2010 (4C22F887)
btath_hcrp.sys              Tue Jun 29 05:30:43 2010 (4C29BD43)
btath_lwflt.sys             Mon Sep 13 04:26:54 2010 (4C8DE04E)
SynTP.sys                   Wed Dec  8 09:48:51 2010 (4CFF9AD3)
usbfilter.sys               Wed Dec 15 05:34:49 2010 (4D0899C9)
btath_a2dp.sys              Mon Feb 14 20:47:47 2011 (4D59DB43)
btfilter.sys                Tue Feb 15 02:25:13 2011 (4D5A2A59)
Rt64win7.sys                Fri Mar  4 10:14:22 2011 (4D7101CE)
AtihdW76.sys                Thu Mar 31 03:15:43 2011 (4D942A1F)
amd_sata.sys                Fri Apr 15 14:37:14 2011 (4DA8905A)
amd_xata.sys                Fri Apr 15 14:37:17 2011 (4DA8905D)
athrx.sys                   Thu Apr 21 23:17:08 2011 (4DB0F334)
atikmpag.sys                Tue Jul  5 10:32:21 2011 (4E132075)
atikmdag.sys                Tue Jul  5 11:05:03 2011 (4E13281F)
RTKVHD64.sys                Fri Sep 16 05:48:33 2011 (4E731B71)
[/FONT]

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Windows 7 Lot of time blue screen

StellDJ

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usasma

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StellDJ

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usasma

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