Hi all: I recently had to do a clean install on my PC - 3rd time in as many months. I had a friend reinstall windows and he put the ultimate (?) on instead of the home premium. 1) Now when I start up I get a dos window that says this: choose operating system of press tab: Windows 7 (highlighted) Ramdisk options [EMS enabled] to specify advanced options for this choice press f8. this is identified as Tools: Windows Memory Diagnostics Any way to get rid of this annoyance? 2) Why bother with passwords for windows? When you reformat, you have the option of backing up files . . . nice option if the PC crashed (mine wouldn't recognize PW and locked me out. HP said there was no work-around). But . . . if someone stole my laptop or wanted to get in for some reason, all they'd have to do is a system restore and wa la! access to all my files, sensitive or otherwise. Is there some way to further protect my files, particularly those which are in fact sensitive? and finally, 3) this is probably a hardware issue with my PC. I don't think I'll ever purchase another HP product again. I have had to call them 5 times since I bought this in October (8 months). Usually they are very helpful, but this is ridiculous having to fix issues so often and this last time, the tech was downright condescending. Anyway . . . since this last restore, my mute function key stays lit whether the volume is muted or not. Not a big deal -- I certainly won't have the PC replaced or repaired because of it . . . but it just shouldn't be -- like the engine hot light in your car that means nothing . . . which usually doesn't come on when the car is only 8 mos. old. But I'll tell you, I'm put out enough with HP right now that I have considered ditching the product. Well, sorry about the length of this. Venting. Hope someone can help me with at least the start-up message. Thanks very much.