This problem starts in Windows Live Mail, but when that happens and I then go to do a Word Doc, I also encounter a similar problem in there. Normally Word is fin. Only have a problem in Word after it starts up in Live Mail. Often while composing a new message in Live Mail, it is suddenly unusable. It happens often. The message offered when I encounter trouble in Word is....Your Control key is being held down. It isn't.. or not in any way I know. How can I fix this pease? I have to turn the computer completely off and restart to get it back to normal again.