Microsft Outlook Crash

Discussion in 'Windows 7 Help and Support' started by rizandaas, Aug 27, 2010.

  1. rizandaas

    rizandaas New Member

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    Hi

    Seems like Im in trouble again. Whenever I start Microsoft Outlook it crashes and has to be shutdown the message details are as following

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: OUTLOOK.EXE
    Application Version: 12.0.6535.5005
    Application Timestamp: 4bf5c678
    Fault Module Name: StackHash_18e3
    Fault Module Version: 6.1.7600.16559
    Fault Module Timestamp: 4ba9b21e
    Exception Code: c0000374
    Exception Offset: 000c2913
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033
    Additional Information 1: 18e3
    Additional Information 2: 18e38165f004c40b097e732147637323
    Additional Information 3: ca8c
    Additional Information 4: ca8cfff30a29b9ab1e53556c0b9f7724

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
    Microsoft Oultlook crash message.
    I have also attached the above file for you to see
     

    Attached Files:

  2. Trouble

    Trouble Noob Whisperer

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    rizandaas and (deleted member) like this.
  3. rizandaas

    rizandaas New Member

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    thanks for your reply again. I have backed up data in another file and now i cant (how u would put this) re-install old backed up files i guess.
     
  4. Trouble

    Trouble Noob Whisperer

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    not exactly what form of backup you did, but you shouldn't have to re-install the old file or files. If you simply made a copy of your .pst file to another location on your computer, you should be able to open that from within outlook. Simply choose, file then open then Outlook Data File, browse to the location of your backed up pst and it should open from within outlook as a seperate set of personal folders.
     
    #4 Trouble, Sep 9, 2010
    Last edited: Sep 9, 2010
  5. Mona76

    Mona76 New Member

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    thanks for all your advices, however when I tried using Microsoft's scanpst.exe repair tool and it didn't work after all. This error message keeps popping up. I was so anxious to try this repair tool that I forgot to keep a backup of my outlook pst file...is that a problem? is there a possibility that this move had damaged my pst data?!
     

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