In early July 2025, Microsoft announced a significant reduction in its workforce, laying off approximately 9,000 employees, many from its Xbox gaming division. This move, part of a broader restructuring strategy, has ignited widespread debate, not only due to the scale of the layoffs but also because of the company's internal response to the affected employees.
Matt Turnbull, a senior producer at Xbox Game Studios Publishing, addressed the layoffs in a LinkedIn post that has since been deleted. In his message, Turnbull suggested that those impacted could utilize AI tools like Microsoft Copilot and ChatGPT to manage the emotional and cognitive challenges associated with job loss. He shared specific AI prompts designed to assist with tasks such as rewriting resumes, composing outreach messages to former colleagues, and reframing feelings of imposter syndrome. One such prompt read: "I'm struggling with imposter syndrome after being laid off. Can you help me reframe this experience in a way that reminds me what I'm good at?"
The post quickly drew criticism from various quarters. Critics described the advice as "gross" and "completely detached from reality," especially considering the growing perception that AI technologies contribute to job displacement. The backlash was further intensified by the context of Microsoft's substantial investments in AI infrastructure, including an announced $80 billion allocation for AI development in the same fiscal year.
This incident underscores the complex and often contentious relationship between technological advancement and workforce dynamics. While AI tools like Copilot and ChatGPT offer potential benefits in enhancing productivity and providing support, their role in sensitive areas such as emotional well-being and career transitions remains a subject of debate. Mental health professionals caution against relying on AI as a substitute for human interaction and professional counseling, emphasizing the importance of empathy and personalized support during challenging times.
Microsoft's dual approach of investing heavily in AI while implementing significant layoffs highlights the broader challenges faced by the tech industry in balancing innovation with social responsibility. As companies continue to integrate AI into their operations, it becomes imperative to consider the human impact of these technologies and to develop strategies that support employees through periods of transition.
In conclusion, while AI tools can serve as valuable resources in various professional contexts, their application in addressing the emotional and psychological aspects of job loss requires careful consideration. The recent events at Microsoft serve as a reminder of the need for a balanced approach that leverages technological advancements while prioritizing the well-being of the workforce.
Source: Business Today 'Feeling lost? Ask Copilot': Microsoft exec suggests AI therapy to laid off employees - BusinessToday
