Windows 11 Photos adds on-device AI Auto Categorization for receipts and IDs

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A modern laptop with a holographic UI showing categories and thumbnails.
Microsoft’s Photos app on Windows 11 just learned a tidy new habit: it will now automatically sort certain types of images into focused collections so you can find receipts, screenshots, IDs, and notes without digging through months of camera-roll clutter. This change — shipped as an Insider preview called Auto‑Categorization — is deliberately narrow, runs on-device on supported hardware, and is an early example of Microsoft pushing practical AI into everyday system apps to solve common productivity pain points.

Background​

Microsoft has been steadily embedding AI into Windows 11 and its built-in apps, moving from optional editing tools (erase, Super Resolution) toward features that proactively reshape workflows. Over the past year the Photos app evolved from a basic viewer into an image‑productivity surface with Optical Character Recognition (OCR), super‑resolution upscaling, generative edits, and improved semantic search; Auto‑Categorization is the next pragmatic step: automatically grouping document‑like images into predictable buckets so users can retrieve them quickly.
The feature was announced to Windows Insiders on September 25, 2025 and is being rolled out through the Microsoft Store as part of a Photos package for testers. Microsoft frames Auto‑Categorization as a convenience-first addition aimed at saving time and reducing gallery clutter.

What Auto‑Categorization does (the user view)​

Auto‑Categorization adds a new Categories section in the Photos left navigation pane and automatically groups images into four fixed collections:
  • Screenshots — UI captures and app screens.
  • Receipts — photographed purchase receipts and invoices.
  • Identity documents — passports, driver’s licenses and similar documents.
  • Notes — photographed handwritten or printed notes, whiteboard snaps.
Categorized items become searchable and are surfaced in Photos’ search results. If the AI mislabels an image, users can manually move it to the correct category; those corrections become feedback signals for future model improvements. Microsoft also describes the classifier as language‑agnostic — it aims to detect document type based on visual layout and structure rather than relying solely on text language.

How to access the feature today​

  1. Enroll in the Windows Insider Program (any Insider channel).
  2. Make sure you have a Copilot+ PC (see hardware requirements below).
  3. Update Microsoft Photos from the Microsoft Store to version 2025.11090.25001.0 or later.
  4. Open Photos and look for the new Categories section in the left navigation pane.
Microsoft notes the rollout is staged — not all Insiders will see the preview immediately — and the app will prompt eligible Copilot+ devices to download per‑silicon model packages when needed.

Why Copilot+ hardware matters (and what “40+ TOPS” means)​

Microsoft has intentionally limited the initial preview to so‑called Copilot+ PCs — Windows 11 systems with on‑device Neural Processing Units (NPUs) rated at 40+ TOPS (trillions of operations per second). The company’s Copilot+ hardware guidance lists this 40+ TOPS threshold as the baseline for a family of advanced features that rely on low‑latency, local inference. In practice, that means only machines with dedicated accelerators from Qualcomm, Intel, AMD, or OEM partners labeled as Copilot+ will run Auto‑Categorization on‑device.
Why the gate? Document‑style classification and on‑device super resolution both require nontrivial neural inference. Running them locally on an NPU keeps latency low and reduces the need to send raw images to cloud services — a privacy and performance win for supported devices. However, the hardware gating also creates fragmentation: many existing Windows 11 PCs lack such NPUs and will not see this capability in the preview.

The technical approach — what Microsoft says and what it likely means​

Microsoft’s published notes describe Auto‑Categorization as a visual‑content classifier that uses layout and visual cues to identify document‑like images rather than a broad scene‑recognition network. Based on Microsoft’s prior Photos work and public descriptions, the likely pipeline combines:
  • Text‑region detection / OCR: find dense blocks of printed text, totals on receipts, MRZ zones on passports.
  • Layout and template analysis: detect the visual structure of IDs (photo + labeled fields), tabular layouts on receipts, or UI chrome and aspect ratios characteristic of screenshots.
  • Lightweight visual classifiers tuned for “document‑like” vs “photograph” cues (margins, paper texture, borders).
  • Conservative confidence thresholds coupled with manual recategorization to reduce noisy labels.
On Copilot+ machines these components are packaged as NPU‑optimized model blobs per silicon family, which Photos downloads when the feature is enabled. Microsoft emphasizes local inference on Copilot+ hardware but leaves room for cloud fallbacks when local compute isn’t available. The company has not yet published the full telemetry or fallback mechanics in detail.

Privacy and security: largely on‑device, but read the fine print​

A core selling point of Auto‑Categorization is that it runs locally on Copilot+ NPUs, which reduces the need to send sensitive images to remote servers. That on‑device execution is important when the images include personally identifiable information like passports or driver’s licenses. Microsoft frames the approach as privacy‑first on capable devices.
That said, a few important caveats remain:
  • Microsoft’s public notes stop short of a line‑by‑line specification of telemetry, cloud fallbacks, or whether any derived metadata (category tags, indexes) will be uploaded to Microsoft services or OneDrive by default. Independent testers and enterprise admins should verify network activity during preview use. Early reporting and community commentary flag the lack of explicit telemetry or MDM/GPO controls in the initial preview documentation. Treat those gaps as unresolved until Microsoft publishes explicit governance guidance.
  • Auto‑Categorization integrates with Photos’ search and indexing subsystems. Even when inference is local, indexing and sync behaviors (OneDrive backup, cloud indexing) can cause metadata or copies of categorized items to propagate beyond the device unless you configure sync settings carefully.
  • Users who store extremely sensitive documents should consider keeping them in encrypted containers or non‑indexed folders until Microsoft provides granular opt‑out controls or enterprise management surfaces.
In short: the model runs locally on Copilot+ hardware by design, but admins and privacy‑minded users should validate sync, telemetry, and enterprise control behavior before trusting the feature with sensitive documents.

Enterprise and administration implications​

Auto‑Categorization is a consumer‑oriented convenience feature, but it raises legitimate questions for administrators:
  • MDM/GPO controls: At preview launch there are no widely published enterprise policies specifically to disable Auto‑Categorization across fleets. Organizations should await Microsoft’s formal documentation and MDM controls before deploying Copilot+ builds at scale. Early community analysis flags governance as a missing piece.
  • Data governance & compliance: Automatic indexing of receipts or IDs on employee devices could create compliance concerns in regulated industries. Admins should pilot the feature on sandboxed Copilot+ machines and monitor outbound network calls.
  • Mixed fleets: Because the feature is gated to Copilot+ PCs, organizations with mixed hardware inventories will face inconsistent user experiences. That complicates training and support and may create helpdesk churn as some employees see a Photos feature others do not.
Recommendation for IT teams: pilot on a limited group, monitor telemetry and OneDrive sync behavior, and push Microsoft for explicit management surfaces before broad rollout.

Accuracy, edge cases, and real‑world performance​

Microsoft’s taxonomy is intentionally conservative — only four categories — which improves first‑pass reliability. But real photos are messy. Expect these edge cases:
  • Receipts and IDs captured at odd angles, under poor lighting, or with occlusion will reduce accuracy. Handwritten notes and photos of whiteboards remain challenging for OCR and layout detectors.
  • Regional diversity in ID templates and receipt layouts means the model’s performance may vary by country and vendor.
  • Screenshots that include photographs (e.g., a screenshot of an app displaying a photo) might be ambiguously labeled.
Independent community testing is essential. Until broad third‑party evaluations appear, treat Microsoft’s language‑agnostic claims as company assertions rather than independently verified performance benchmarks. Reporters and testers from The Verge, Windows Central, and PCWorld have corroborated the feature rollout and categories, but large‑scale accuracy studies are not yet public.

Practical tips for users (safe testing and sensible use)​

  • If you want to try Auto‑Categorization, do so on a secondary user profile or a non‑critical machine first. Keep sensitive documents out of indexed libraries while you test.
  • Check OneDrive and backup settings before enabling the preview. Photos may index and make categorized items discoverable through connected cloud services if backups are enabled.
  • Use manual recategorization when the app mislabels items; these corrections help improve model accuracy over time.
  • If you’re an insider tester and you care about privacy or compliance, monitor syscalls and outbound network traffic during use to detect any unexpected uploads or telemetry.
  • Don’t rely on Auto‑Categorization as the authoritative way to organize critical records; use it as a convenience layer and keep official copies in secured, verified storage.
Step‑by‑step: enable the preview and check settings
  1. Update Photos to v2025.11090.25001.0 (or newer) via Microsoft Store.
  2. Confirm you’re on a Copilot+ machine (Surface or OEM spec pages list Copilot+ models).
  3. Open Photos and look for the Categories pane. If you see it, run a small test library of receipts/screenshots/notes.
  4. Review OneDrive sync and Photos indexing settings. Turn off cloud backup if you don’t want categorized items uploaded during testing.
  5. Use the Feedback Hub to report misclassifications or privacy concerns.

Strategic implications for Microsoft and the Windows ecosystem​

Auto‑Categorization is more than a Photos update; it’s a signal about Microsoft’s approach to integrating AI into the OS:
  • Microsoft is prioritizing practical, privacy‑oriented on‑device AI that solves narrowly scoped problems first — a sensible move to build trust and reliability.
  • The Copilot+ hardware push is becoming a strategic differentiator. By gating advanced on‑device capabilities to machines that meet the 40+ TOPS NPU threshold, Microsoft sends a clear message: richer local AI experiences will be a selling point for new hardware. That increases demand for Copilot+ systems but risks fragmenting the Windows experience in the short term.
  • If Microsoft publishes robust enterprise controls and expands hardware reach (or offers cloud‑assisted fallbacks for older machines), features like this could become mainstream. The company’s next moves on governance and customization will determine if Auto‑Categorization is seen as a convenience or a privacy concern.

Risks, unknowns, and what to watch​

  • Telemetry and cloud fallbacks: Microsoft has not yet published deep technical documentation on telemetry payloads, model lines, or explicit fallback triggers; this is an outstanding governance gap that must be filled for enterprise trust.
  • Fragmentation risk: Copilot+ gating means users on older hardware will have a different Photos experience. Expect questions and potential resentment in mixed‑device environments.
  • Accuracy variance: Expect regional and format‑specific edge cases. Large independent evaluations are needed to quantify real‑world performance.
  • Regulatory and compliance scrutiny: Automatic identification and indexing of IDs and receipts could trigger regulatory concerns in sectors with strict data handling rules.
What to watch next:
  • Microsoft publishing explicit MDM/GPO controls and telemetry details.
  • Expansion of categories or the addition of user‑defined/custom categories.
  • A cloud‑assisted or low‑compute fallback option to broaden support to non‑Copilot+ devices.
  • Independent accuracy tests from trusted labs or privacy groups.

Bottom line​

Auto‑Categorization in the Windows 11 Photos app is a measured, useful application of on‑device AI: narrow in scope, practical by design, and built to run locally on Copilot+ hardware to balance convenience with privacy. For Insiders on compatible machines it’s a welcome time‑saver that solves a real pain point — finding receipts, screenshots, IDs and notes — with minimal fuss. But the preview also surfaces real governance questions: how telemetry and cloud fallbacks will be handled, what enterprise controls will look like, and how Microsoft will avoid fragmenting the user experience across the broader Windows installed base. Until Microsoft publishes more explicit management surfaces and independent accuracy testing appears, users and admins should treat Auto‑Categorization as a promising but experimental feature and test it cautiously.
The addition is a smart, incremental step in turning Photos from a passive viewer into a productivity tool — and it’s an early example of how locally accelerated AI on Copilot+ PCs will increasingly reshape everyday Windows workflows. Expect the feature to expand and mature, but expect Microsoft to move deliberately: narrow taxonomy, on‑device inference where possible, and gradual rollout while it listens to Insider feedback.

Conclusion
Auto‑Categorization represents the kind of small, practical AI that can deliver immediate benefits to everyday Windows users while illustrating the tradeoffs inherent in hardware‑gated, on‑device intelligence. For those with Copilot+ PCs, it will declutter and speed workflows; for administrators and privacy‑conscious users, it emphasizes the need for clear enterprise controls and transparency. Microsoft has planted a useful seed — whether it grows into a universally trusted tool will depend on the company’s willingness to publish governance details, broaden hardware accessibility, and demonstrate real‑world accuracy across diverse documents and languages.

Source: Windows Report Windows 11's Photos App Just Got a Genius Organizing Trick
 

Microsoft’s Photos app on Windows 11 has shipped a sharply focused—but hardware‑gated—AI upgrade that automatically sorts receipts, screenshots, handwritten notes and identity documents and brings on‑device “super resolution” upscaling to Copilot+ PCs, but the most useful parts of the update are limited to machines with dedicated NPUs, putting them out of reach for many existing Windows users.

Laptop screen shows a Windows desktop with a blue 'Categories' sidebar listing folders.Background​

Microsoft has steadily rebuilt the Photos app from an image viewer into a lightweight, AI‑aware productivity surface over the past 18 months. Recent additions have included OCR, semantic search, inpainting tools and a local Super Resolution upscaler; the latest release introduces Auto‑Categorization, a narrowly scoped visual classifier that groups images into four practical buckets and exposes them in a new Categories area inside Photos.
This capability is explicitly tied to Microsoft’s Copilot+ PC program—Windows 11 devices equipped with a high‑performance Neural Processing Unit (NPU) rated at 40+ TOPS (trillions of operations per second). Microsoft positions Copilot+ devices as the first class of Windows machines built to run heavier on‑device AI workloads for speed and privacy; Auto‑Categorization is part of that strategy.

What shipped in the Photos update​

The headline features​

  • Auto‑Categorization: Photos automatically groups images into four fixed categories—Screenshots, Receipts, Identity documents, and Notes—and surfaces these collections in a new Categories pane so users can jump directly to those folders. The feature is designed to work even when the visible text is in non‑English scripts, a capability Microsoft describes as language‑agnostic.
  • Super Resolution across Copilot+ silicon: The app will prompt eligible devices to download per‑silicon model packages so its on‑device upscaler (Super Resolution) can run across Snapdragon, AMD and Intel Copilot+ hardware families without sending pixels to external servers.
  • On‑device execution and model packaging: Both the categorization and the higher fidelity upscaling are meant to run locally on the device’s NPU when available; Microsoft delivers per‑silicon model packages to optimize inference for Snapdragon, AMD and Intel NPUs.

Who can get it now​

  • The preview is rolling out to Windows Insiders and requires Photos app version 2025.11090.25001.0 or later via the Microsoft Store.
  • Auto‑Categorization and Super Resolution in this release are gated to Copilot+ PCs—devices with NPUs capable of 40+ TOPS—so most older Windows laptops and desktops won’t see the experience immediately.

How Auto‑Categorization likely works (technical overview)​

Microsoft’s public notes are high level, so reconstructing the pipeline relies on observable behavior and standard document‑detection patterns. The most plausible steps include:
  • Text‑region detection & OCR — find blocks of printed text, totals on receipts, MRZ zones on passports, and handwriting strokes that signal notes.
  • Layout and template analysis — detect structured receipt tables, passport or ID frames, and screenshot chrome or UI elements that distinguish screen captures.
  • Image‑level visual classification — evaluate aspect ratio, paper texture, margins and contrast to decide whether an item is document‑like.
  • Fusion & thresholds — combine OCR and visual signals with conservative confidence thresholds to reduce false positives and offer manual recategorization when confidence is low.
This conservative fusion approach is a deliberate design choice: Microsoft limits the initial taxonomy to four categories to maximize reliability for on‑device models and to reduce noisy labels. The company has not published exact model architectures, confidence thresholds, or the training corpus; treat those implementation details as inferred rather than confirmed.

Why Copilot+ hardware gating matters​

The technical case​

Running robust image classification and high‑quality super resolution locally is computationally demanding. Microsoft specifies an NPU performance baseline of 40+ TOPS for Copilot+ experiences and ships per‑silicon model artifacts to ensure efficient inference across different NPUs. When present, the NPU can perform inference with lower latency and without needing to upload image data to the cloud—important for responsiveness and privacy.

The product & market case​

Microsoft is using Copilot+ certification as a two‑pronged lever: it both enables technically feasible on‑device AI and creates product differentiation for newer, premium Windows hardware. That means features like Auto‑Categorization act partly as a showcase for the Copilot+ hardware strategy—useful to buyers and OEMs—rather than an immediate, universal upgrade for every existing Windows owner. This product segmentation is deliberate but carries tradeoffs for the platform.

Practical benefits for everyday users​

  • Faster retrieval of document‑style images: For people who capture receipts, travel documents, screenshots and quick photographed notes, Auto‑Categorization removes a lot of repetitive scrolling.
  • Local super resolution: Older scans and low‑res photos can be upscaled on the device, making them more usable for printing or closer inspection without cloud processing.
  • Language‑agnostic detection: If it performs as claimed, the classifier can group passports or foreign receipts correctly even when the text is in another script—handy for travelers and multilingual households.

Privacy, security and governance — the tradeoffs​

Auto‑Categorization’s reliance on local inference is a net privacy improvement compared with cloud‑first processing, but it is not a magic bullet. Important considerations:
  • Local inference reduces cloud exposure, but metadata, telemetry, diagnostics and integrations (OneDrive, Copilot interactions) can still cause data to leave the device. Microsoft’s documentation and Insider posts mention feedback submission flows; administrators and privacy‑conscious users should audit Diagnostics & Telemetry and OneDrive backup settings after enabling these features.
  • Consolidating sensitive items increases discoverability. Grouping identity documents into a single “Identity documents” category is convenient—but it also concentrates sensitive material. If a device is lost, misconfigured, or synced to the cloud, that collection becomes an obvious target. Devices intended to hold sensitive IDs should have strong local protections: BitLocker, Windows Hello, secure boot, and clear rules about cloud backups.
  • Recall and adjacent Copilot features have faced scrutiny. Microsoft’s Recall and Copilot Vision workstreams underwent privacy reviews and, in some cases, delayed launches to address concerns about automatic screen capture and data exposure. Those history lessons matter: even “local” AI features can have broader attack surfaces via sync, backups, or optional cloud fallbacks.
  • Enterprise governance is incomplete in the preview. As of the initial rollout, Microsoft’s announcements do not list a comprehensive set of MDM/GPO controls for disabling Auto‑Categorization or excluding folders from scanning. Enterprises should pilot the feature in constrained environments and push for explicit admin controls before widespread deployment.

Accuracy, bias and reliability: what to expect​

  • Narrow taxonomy helps reduce noise. Limiting categories to four high‑utility buckets increases first‑pass usefulness and reduces false positives compared with broad, unconstrained tagging systems.
  • Real‑world performance will vary. Passports, receipts or handwritten notes captured in poor lighting, folded or obscured, or in unusual regional formats will challenge any classifier. Microsoft’s language‑agnostic claim is promising but needs independent testing across scripts, ID types, and photo conditions. Treat auto‑labels as convenience aids, not legal or archival truth.
  • Users can correct errors. Photos allows manual reassignments and feedback submission—essential during preview for model improvement. Heavy reliance on automatic categorization in critical workflows (expense audits, legal evidence, identity verification) would be premature until accuracy metrics are published and independently validated.

How to get the preview (step‑by‑step)​

  • Confirm you have a Copilot+ PC (check your OEM spec sheet or Microsoft’s Copilot+ pages to verify an NPU rated at 40+ TOPS).
  • Enroll the device in the Windows Insider Program (recommended to use a spare or non‑critical device).
  • Update Microsoft Photos from the Microsoft Store to version 2025.11090.25001.0 or later.
  • Open Photos and look for the Categories entry in the left navigation pane. If Super Resolution is used, accept the per‑silicon model package download when prompted.
If you don’t have a Copilot+ PC, these features won’t appear during the preview; Microsoft historically has broadened support to more devices over time, but it doesn’t publish firm timelines for lifting hardware gates. Treat cross‑device availability as uncertain unless Microsoft announces an explicit expansion. This is not yet verifiable on a fixed schedule.

Enterprise implications and recommendations​

  • Pilot before wide deployment: Test Auto‑Categorization on sandboxed Copilot+ devices that mirror end‑user workflows; examine telemetry and file‑movement behavior.
  • Demand admin controls: Enterprises should insist on MDM/Intune and Group Policy options to disable auto‑scanning, prevent indexing of sensitive directories, and manage telemetry before approving the feature for knowledge workers. As of the preview, such controls are not fully documented.
  • Review backup/sync policies: If identity documents appear in Photos, consider excluding the Pictures library from enterprise OneDrive/backup policies or move critical files to encrypted, managed stores.
  • Train users: Educate staff on what Auto‑Categorization does, how to reassign misclassified items, and how to check that sensitive items aren’t unintentionally synced. This is especially important for regulated industries and travel workflows.

Competitive context: how this stacks against other platforms​

  • Google Photos and Apple Photos already perform broad scene recognition, automatic albums and document scanning—often with a cloud component. Microsoft’s differentiator is a privacy‑forward, on‑device first approach tied to Copilot+ NPUs and a deliberately conservative taxonomy aimed at utility rather than general scene understanding. That makes Microsoft’s solution less ambitious in breadth but potentially stronger in responsiveness and local privacy when the hardware is available.
  • Third‑party editors and managers (free and paid) will remain viable for users who lack Copilot+ hardware or who already have an established toolchain (Lightroom, Adobe Bridge, Google Photos, and many open‑source options). Auto‑Categorization is organization‑focused, not a replacement for professional editing suites.

Strengths and notable limitations​

Strengths​

  • Tight, pragmatic focus: The four‑category taxonomy delivers immediate, repeatable utility for common pain points (receipts, IDs, screenshots, notes).
  • On‑device inference for privacy & speed: Running models locally on a Copilot+ NPU reduces latency and lowers the need to transmit sensitive images to cloud services.
  • Per‑silicon optimization: Microsoft’s per‑vendor model packages enable Super Resolution and other imaging features to operate across multiple Copilot+ silicon families.

Limitations / Risks​

  • Hardware fragmentation: Gating advanced Photos features to Copilot+ devices creates a two‑tier Windows experience and delays mass adoption.
  • Incomplete enterprise controls: The preview lacks a fully documented administrative governance surface; enterprises should be cautious about enabling the feature widely.
  • Unverified accuracy claims: Language‑agnostic recognition and classification accuracy across real‑world captures remain to be validated by independent testing. Treat automatic labels as convenience aids, not authoritative classification.
  • Concentration of sensitive data: Surprising convenience can have security downsides if users or organizations don’t treat the new categories as potentially sensitive.

What Microsoft should publish next (and what to watch for)​

  • Published accuracy metrics across languages, ID types and challenging photographic conditions.
  • Telemetry disclosure describing what metadata or diagnostic data may be uploaded and under what circumstances.
  • Explicit MDM/GPO/Intune controls for disabling Auto‑Categorization, excluding folders from indexing, and managing model package downloads.
  • A roadmap for broader hardware support if Microsoft intends to bring these features to non‑Copilot+ devices via optimized models or optional cloud fallbacks.
Until Microsoft provides clearer documentation in these areas, privacy‑conscious users and enterprises should treat the feature as a preview convenience rather than production infrastructure.

Final assessment​

The new Photos update is a pragmatic, well‑scoped use of on‑device AI: by targeting four high‑utility categories and ensuring local execution on capable NPUs, Microsoft has created an experience that is immediately helpful for users who capture receipts, IDs, screenshots and handwritten notes. The Super Resolution expansion is a solid addition for anyone rescuing low‑res scans or old photos. When it works, the combination of semantic search, categorization and on‑device upscaling can materially cut the friction of managing a cluttered image library.
But the hardware gating to Copilot+ PCs turns this into a two‑tier experience: excellent for those on qualifying devices, inaccessible for many others. The gating is understandable from a technical perspective—NPUs make local inference fast and private—but it also frames the Photos update as much a demonstration of Microsoft’s Copilot+ platform strategy as it is a universal feature upgrade for Windows. For now, most users will either need to wait for broader availability or continue using established tools that already meet their needs. Microsoft’s future steps—especially publishing accuracy data and delivering clearer governance controls—will determine whether Auto‑Categorization becomes a dependable everyday tool or a niche convenience for early adopters.

Practical checklist (quick recap)
  • If you have a Copilot+ PC and want to try it: join the Windows Insider Program, update Photos to build 2025.11090.25001.0+, and accept per‑silicon model downloads when prompted.
  • If you manage an enterprise: pilot on isolated Copilot+ devices, audit telemetry and sync behavior, and withhold broad rollouts until Microsoft provides administrative controls.
  • If you don’t have Copilot+ hardware: continue using your current image organizer or cloud photo service until Microsoft expands support or provides a cloud‑assisted fallback—the timeline is unconfirmed.
The Photos app update is a notable example of how on‑device AI can reduce everyday friction—but it also highlights the tradeoffs of tying software capability to a new hardware tier. The result is a useful, privacy‑aware upgrade for Copilot+ owners and a reminder that hardware still matters when it comes to unlocking the newest AI features on Windows.

Source: TechRadar Microsoft’s Photos app update looks powerful but locks the best features behind Copilot+ PCs that many Windows users don't have
 

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