might be Graphic card related

aboona777

Well-Known Member
#1
Hi,
I was referred here, from the BSOD forum, as the case i have might need more hardware expert assistance!
I had a BSOD problem on Windows 7 Enterprise x64, formatted, now using WIN 8 Ent x64, problem remains.

Original post description and attachments here:
http://windows7forums.com/blue-screen-death-bsod/86079-recurring-problem-please-help.html#post277601


appreciate any pointers or suggestions.
 


GeneralHiningII

Honorable Member
#2
Alright - the driver installation.
This is what I suspect is the problem, as the FIFA installation should've gone through easily. (Millions of people have failed spectacularly in installing the new NVIDIA drivers - there are, indeed, ways to install the drivers correctly).

Install Driver Sweeper here: Driver Sweeper 3.2.0 - TechSpot Downloads
it scans your computer for any outdated/broken drivers.

Download BUT DO NOT INSTALL the latest NVIDIA Drivers here: Drivers | GeForce
Remember, just download the .exe file, but don't double click it or anything.
Then put the file on your desktop or somewhere easy to find.

Now, instructions:
1. Reboot the computer, repeatedly press F8 to access Advanced Boot Options. Select Safe Mode.
2. When Safe Mode has loaded, Start > QuickSearch “Device Manager” or Start > Control Panel > View by: Large Icons > Device Manager.
3. On Device Manager - Display Adapters > [select onboard GPU] – right click > Uninstall. Do not select the option Delete the driver software for this device.
4. Uninstall the GPU.
5. Now Run Driver Sweeper. Tick the Boxes "NVIDIA PHYSX" and "NVIDIA CHIPSET". Don't tick the Box "NVIDIA DISPLAY". Now select "Clean". Let it run through, and reboot when prompted.
6. On Windows, wait for the card to reinstall. When the card is reinstalled, you should receive the message “Device [GPU Name] has been successfully installed – [GPU NAME]”. When you receive this notification, reboot your computer one more time.
7. After the reboot, install the pre-downlaoded driver. Select the box on the install menu "Clean install" (NOTE: That button just resets the drivers, you still have to do steps 1 to 6). Install the driver.
8. Reboot the computer one more time, and retest the problem.

Come back with the results and see if it's fixed.
If it is - good.
If it isn't - suspects: Audio Drivers, Windows 8 corruption and, possibly, the FIFA 13 installation. But we'll get to that if the problem does come back.
 


aboona777

Well-Known Member
#3
Hi GeneralHiningII
Thanks for the pointers.
I followed the steps, and ran FIFA 13 with no problems.
Then I ran Need for speed- Most Wanted, and i got a BSOD!
The error was, as in last time (during the same game as i recall):

==================================================
Dump File : 110912-24117-01.dmp
Crash Time : 11/9/2012 10:24:11 PM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffff802`9b558084
Parameter 2 : 00000000`00000000
Parameter 3 : fffff802`9bde1ce3
Parameter 4 : 00000000`00000002
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7ad40
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7ad40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\110912-24117-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 9200
Dump File Size : 297,152
==================================================

any idea of what that might mean?
please let me know if you need me to attach the dump file or anything

thanks again
 


GeneralHiningII

Honorable Member
#4
yeah, if you could, just attach the dump file - there's no need to grab it all, just the dump file would be fine for this one.
At least we got rid of the FIFA 13 problem.
 


This website is not affiliated, owned, or endorsed by Microsoft Corporation. It is a member of the Microsoft Partner Program.
Top