Missing files yet can still access them

Basically, I play a game and have a programme which takes screenshots/records videos for me in this game, anyways, I've noticed I can open videos/pictures through this programme and look at them both (vids/pics) but when I try to actually find the videos/pictures in the folder they're supposed to be in, they're not there. Just nothing there.

If I try to copy the files by accessing them through the programme it says the files aren't there so it's unable to do so. Yet when I look on the directory through this programme it matches where I'm searching.

If it helps at all, when I click "run as adminstrator" and take a screenshot/video through this programme these files DO show up in the proper folders.

Thanks for reading, help appreciated.

Have you tried allowing Windows Explorer to see hidden files?

Explorer -> Organize -> Folder and search options -> View -> Show hidden files folders and drives.

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