modem and router will not connect to computer only shows unidentified network/public no internet acc

Discussion in 'Windows 7 Networking' started by Cory Garza, Nov 11, 2010.

  1. Cory Garza

    Cory Garza New Member

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    For some reason my router and modem will not show correctly on my dell inspirion one desktop. Im running windows 7 and here are the net work connection deatils


    Connection -specific DNS Belkin
    Description Realtek PCIe GBE Family Controller
    Physical Address 00-00-00-00-00-00
    DCHP Enabled Yes
    Ipv4 Address 192.168.2.2
    Ipv4 Subnet Mask 255.255.255.0
    Lease obtained Wednesday, November 10, 2010 9:45 PM
    Lease Expires Sunday, December 18, 2146 4:17 AM
    IPv4 Default Gateway 192.168.2.1
    Ipv4 DHCP Server 192.168.2.1
    Ipv4 DNS Server 192.168.2.1
    IPv4 WINS Server
    NetBIOS over Tcpip enabled Yes

    The Connection was working about ten days ago and then suddenly stopped and read as an unidentified network no internet access. at one point is was not receiving packets but now it is but it still says no internet access on the IPv4 Connectivity. Media state is also enabled and the speed is 100.0 Mbps

    when i troubleshoot it says windows cant identify problem but in the details it says default gateway is available.
    when i use the cmd prompt ipconfig/all my local ethernet adapter has a physical address of all zeros.
    been trying fo over a week now to fix this problem would appreciate any help given.

    oh and i also tried a system restore but that didnt help either.
     
  2. TorrentG

    TorrentG Banned

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    Hi.

    Check the task manager for the mdnsresponder.exe. If you have that, then uninstall the Bonjour service.

    ----------

    Type these commands then press enter, one at a time in an elevated command prompt, then reboot -

    netsh winsock reset

    netsh ip int reset C:\log.txt


    ---------------------

    Update the lan driver:

    RTL8111

    Use another machine to download it if you need to.
     
  3. Cory Garza

    Cory Garza New Member

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    tried those and it still didnt work the funny thing is that i wasnt even using this computer. what i was doing was using my laptop as aq router to share internet with my xbox 360. on my laptop i was setting a static ip address to fix nat issues i had with my router. then all of the sudden my cousen who was on the desktop with a wired connection told me it wouldnt connect ato the internet or the router. when i checked the router settings it showed on the DHCP list that the desk to mac address was all zeros. i then used the cmd prompt to check ip config and there it was also all zeros.
    here is every thing from ip config all.
    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\Users\king kong>ipconfig/all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : kingkong-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : Belkin
    clearwire-wmx.net
    Ethernet adapter Local Area Connection:
    Connection-specific DNS Suffix . : Belkin
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : 00-00-00-00-00-00
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::75c3:c1fa:6968:fb17%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.2.2(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Thursday, November 11, 2010 7:36:54 PM
    Lease Expires . . . . . . . . . . : Monday, December 19, 2146 2:40:41 AM
    Default Gateway . . . . . . . . . : 192.168.2.1
    DHCP Server . . . . . . . . . . . : 192.168.2.1
    DHCPv6 IAID . . . . . . . . . . . : 184549376
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-7B-17-11-B8-AC-6F-B8-0E-B1
    DNS Servers . . . . . . . . . . . : 192.168.2.1
    NetBIOS over Tcpip. . . . . . . . : Enabled
    Ethernet adapter Local Area Connection 2:
    Connection-specific DNS Suffix . : clearwire-wmx.net
    Description . . . . . . . . . . . : WiMAX Network Adapter
    Physical Address. . . . . . . . . : 00-23-ED-FD-CA-EA
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv4 Address. . . . . . . . . . . : 184.79.10.113(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Lease Obtained. . . . . . . . . . : Thursday, November 11, 2010 7:23:47 PM
    Lease Expires . . . . . . . . . . : Friday, November 12, 2010 7:23:47 PM
    Default Gateway . . . . . . . . . : 184.79.0.1
    DHCP Server . . . . . . . . . . . : 64.13.44.152
    DNS Servers . . . . . . . . . . . : 71.22.6.12
    64.13.115.12
    NetBIOS over Tcpip. . . . . . . . : Enabled
    Tunnel adapter isatap.clearwire-wmx.net:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : clearwire-wmx.net
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Teredo Tunneling Pseudo-Interface:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:872:ebe:47b0:f58e(Prefer
    red)
    Link-local IPv6 Address . . . . . : fe80::872:ebe:47b0:f58e%13(Preferred)
    Default Gateway . . . . . . . . . :
    NetBIOS over Tcpip. . . . . . . . : Disabled
    Tunnel adapter isatap.Belkin:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : Belkin
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter 6TO4 Adapter:
    Connection-specific DNS Suffix . : clearwire-wmx.net
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2002:b84f:a71::b84f:a71(Preferred)
    Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
    DNS Servers . . . . . . . . . . . : 71.22.6.12
    64.13.115.12
    NetBIOS over Tcpip. . . . . . . . : Disabled
    C:\Users\king kong>
     
  4. Cory Garza

    Cory Garza New Member

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    still need help. all are welcome. please
     
  5. Trouble

    Trouble Noob Whisperer

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    It looks like the PC has two ethernet cards, both receiving completely different IP addressing schemes. So since the WiMAX Network Adapter seems to be receiving publicly addressable ip address information the first question is how and to what your PC is connected. Typically this would be a product of having your PC connected directly to you ISP provided device (modem), which ideally should be connected to the WAN port of the router and then natted to the internal network (192.168.2.nnn) through the switch ports on the router.
    So maybe to start with, disable the second adapter, check the physical configuration, web to ISP provided device (modem), modem to router wan port, router switch port to PC. Perform a full network reboot, everything off, power unplugged from router and modem. Modem brought up first, confirm all lights steady and green (or whatever), router next, confirm all lights steady and green and then PC.
    Confirm what you can reach using the ping utility to ping the inside and outside edge of your router, then ping 64.233.169.99 and then www.google.com.
    Keep us posted.
     
  6. Cory Garza

    Cory Garza New Member

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    how do you use the ping utility? i have never done that before.
     
  7. Trouble

    Trouble Noob Whisperer

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    Click Start Orb then all programs, then accessories, then command prompt type ping then a space (space bar) and then the IP address that you want to ping and or the fully qualified domain name that you want to ping
    Example:
    ping 192.168.2.1 (inside edge of your router)
    ping 64.233.169.99 (google ip address)
    ping www.google.com (googles fqdn)
    keep us posted.
     
  8. Cory Garza

    Cory Garza New Member

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    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\Users\king kong>ping 192.168.2.1
    Pinging 192.168.2.1 with 32 bytes of data:
    Reply from 192.168.2.2: Destination host unreachable.
    Reply from 192.168.2.2: Destination host unreachable.
    Reply from 192.168.2.2: Destination host unreachable.
    Reply from 192.168.2.2: Destination host unreachable.
    Ping statistics for 192.168.2.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    C:\Users\king kong>ping 64.233.169.99
    Pinging 64.233.169.99 with 32 bytes of data:
    Reply from 192.168.2.2: Destination host unreachable.
    Reply from 192.168.2.2: Destination host unreachable.
    Reply from 192.168.2.2: Destination host unreachable.
    Reply from 192.168.2.2: Destination host unreachable.
    Ping statistics for 64.233.169.99:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    C:\Users\king kong>ping www.google.com
    Ping request could not find host www.google.com. Please check the name and try a
    gain.
    C:\Users\king kong>
     
  9. Trouble

    Trouble Noob Whisperer

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    In order to make any real progress with this issue, we need to determine how you are connecting, concentrating on the wired RealTek gigabit card. What is it connected to (looks like a Belkin Router but I can't be sure) whatever it is, then what is that uplinked to (what is plugged into it's WAN port) presumably you ISP provided device.
    The presence of the WiMax device (which seems to be getting info from a 3G broadband network) may be complicating things so when performing actions to determine why your wired connection is having a problem, consider temporarily disabling the WiMax device. The ping results seems to be a bit contratictory with four destination host unreachables and then sent 4 receive 4 lost 0. Not exactly what I was expecting. May be the result of conflicting default gateways between the two network adapters.
     
  10. LuckMelo18

    LuckMelo18 New Member

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    [langtitle=pt]Re: modem and router will not connect to computer only shows unidentified network/public no internet access. Wired connection[/langtitle]

    [lang=pt]Meu notbook é windows 7 e a conexão é a cabo ... Minha internet esta aparecendo conectada, enviando e recebendo ... Mas nao estou conseguindo navegar, Diz Que esta sem Conexão com Rede. Resumindo ele Conecta com a internet mas fica sem Acesso. Alguem pode me ajudar? Agradeço desde já![/lang]
     

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