more unexpected shutdowns

Discussion in 'Windows 7 Help and Support' started by rien, Sep 22, 2010.

  1. rien

    rien Well-Known Member

    Joined:
    Aug 9, 2010
    Messages:
    39
    Likes Received:
    0
    I have included a zipped up minidump file that I haope someone can check to find the reason for my unexpected shutdowns in Win 7
     

    Attached Files:

  2. TorrentG

    TorrentG Banned

    Joined:
    May 31, 2010
    Messages:
    7,814
    Likes Received:
    372
    Stop 0x124 - what it means and what to try - Windows 7 Forums

    Before following that to a tee, you must uninstall notorious Norton/Symantec in safe mode, using the tool here:

    AV Uninstallers - Windows 7 Forums

    Reboot and install MSE to replace.

    That may fix it, alone.

    Please post more dumps if necessary after doing so, and following all the advice in the link.

    While you're at it, update your Intel Matrix Storage driver by letting their site scan:

    http://downloadcenter.intel.com/default.aspx?iid=gg_support-EN_01+home_downloadctr

    iaStor iaStor.sys Thu Jun 04 21:53:40 2009
     
  3. rien

    rien Well-Known Member

    Joined:
    Aug 9, 2010
    Messages:
    39
    Likes Received:
    0
    Thanks for your quick reply to my problem, I had a feeling that Norton might be the cause.
    However before I go any further could you explain what "MSE" is. I can't find any reference to it.
    Before I got this machine I had always used AVG anti virus with no problems. Would you recomend this rather than Norton.

    Regards

    Jack
     
  4. TorrentG

    TorrentG Banned

    Joined:
    May 31, 2010
    Messages:
    7,814
    Likes Received:
    372
    Trouble and (deleted member) like this.
  5. rien

    rien Well-Known Member

    Joined:
    Aug 9, 2010
    Messages:
    39
    Likes Received:
    0
    Thanks for the advice. I did as you suggested and I have now had 24 hours without any unexpected shutdown. Also did a full scan with MSE and got a clear report

    Jack
     
  6. TorrentG

    TorrentG Banned

    Joined:
    May 31, 2010
    Messages:
    7,814
    Likes Received:
    372
    Awesome. Good job and glad for you! :)
     

Share This Page

Loading...