more unexpected shutdowns

rien

Well-Known Member
#1
I have included a zipped up minidump file that I haope someone can check to find the reason for my unexpected shutdowns in Win 7
 


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#2
Stop 0x124 - what it means and what to try - Windows 7 Forums

Before following that to a tee, you must uninstall notorious Norton/Symantec in safe mode, using the tool here:

AV Uninstallers - Windows 7 Forums

Reboot and install MSE to replace.

That may fix it, alone.

Please post more dumps if necessary after doing so, and following all the advice in the link.

While you're at it, update your Intel Matrix Storage driver by letting their site scan:

http://downloadcenter.intel.com/default.aspx?iid=gg_support-EN_01+home_downloadctr

iaStor iaStor.sys Thu Jun 04 21:53:40 2009
 


rien

Well-Known Member
#3
Thanks for your quick reply to my problem, I had a feeling that Norton might be the cause.
However before I go any further could you explain what "MSE" is. I can't find any reference to it.
Before I got this machine I had always used AVG anti virus with no problems. Would you recomend this rather than Norton.

Regards

Jack
 


rien

Well-Known Member
#5
Thanks for the advice. I did as you suggested and I have now had 24 hours without any unexpected shutdown. Also did a full scan with MSE and got a clear report

Jack
 


#6
Awesome. Good job and glad for you! :)
 


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