you have been detailed in your question,
garex-tasmin … thanks for that. however, you have omitted a couple key factors. such as make/model of your computer. lap-tops are more prone to mouse-issues … because of the factory-installed touch-pad. even the microsoft laser-mouse for my toshiba lap-top occasionally loses "control" … s'probably some app stealing the mouse-focus.
your "
gamdias-ourea" mouse … is it the model
gms-5510? it is a usb-wired model
(no usb-dongle) with gold-plated connector. supposedly also supports up to 3600dpi resolution. how long have you owned the mouse? is it still under warranty?
when you first got your mouse … which win-os did you have,
garex … same as now
(win-10)? have you always noticed occasional unresponsiveness? or has it started occurring only recently? even though win-10 reinstalled the mouse-driver … this is not always the most efficient method? from what i understand, if issues develop, it's usually better to roll back to the previous driver … and then reinstall using firmware direct from the manufacturer. another method is to completely uninstall the driver … and reinstall
(using same above method).
upper-left corner … does it go there on it's own volition … or do you inadvertently move the cursor to that position and it becomes
"caught"? and how does the mouse then become
"unfrozen" … is rebooting the only recourse? you are aware, with the optional software install … the mouse has many different configurations? have you consulted hera's 61pg software manual
(pdf)?
feel free to trouble-shoot a bit with me,
garex.
choose different resolution
(one that won't bsod) and reboot.
is the mouse-chord interfering
(short-circuiting) with any metal braces of your desk … or kinked underneath the monitor support bracket?
try different usb-port (one with more power)
try using different types of mouse-pads
try the mouse on different computer
try using mouse in safe-mode
if you dual-boot … try the mouse on other os
try booting with only limited functionality (msconfig)
disconnect all network from internet and temporarily disable av
also … does the mouse acceptably while gaming?
of course,
garex … before doing any of the above … you may wish to create system restore-point … as well as backing up personal files.
ref:
gamdias.com/downloads-en-gb
gamdiasgaming.com/wp-content/uploads/2015/07/Logo-watermark-.png
gamdiasgaming.com/wp-content/uploads/2015/09/GAMDIAS-Wallpaper-E2.jpg
pcgameware.co.uk/images/Gamdias-Hera-mouse-function.jpg
OUREA LASER HERA INSTALL VERSION: Release Date: 2016-11-14
Version: 2.7.1
File Size: 53.4MB
V2.7.1(2017.01.12)