Please:
- open an elevated (Run as adminsitrator) Command Prompt
To do this, type "cmd" (without the quotes) at the Start button.
When the cmd.exe shows up at the top of the search box,
right click on it and select "Run as administrator"
- Then copy/paste the following line (without the quotes)
"systeminfo.exe >%userprofile%\Desktop\systeminfo.txt"
and press ENTER
Let it run until the prompt shows up again
- There will be a file on your Desktop named "systeminfo.txt"
Please upload that with your next post (you may have to zip it up first).
***********************************************************
I cannot read the MSINFO32 file - but was able to view it with Notepad.
Due to the coding, I wasn't able to see everything - but I did scan the major areas for incompatible programs.
Didn't get to check for:
- wireless USB devices
- SSD present (means I'll suggest updating firmware on the SSD and all Controller drivers)
- overfull hard drives (less than 15% free space)
- WER errors (to see any patterns in BSOD's)
- Startup items that may conflict
This isn't a big issue, but on occasion it will speed up the analysis process
************************************************************
Many older drivers that have known problems in Win7:
- Acronis True Image
- Norton (it appears that there's an older and a newer version here - I've posted instructions below on how to fix that)
- USB 3.0 controller drivers
- Asus AICharger
Other older drivers that have occasionally had problems in Win7:
- Virtual Clone CD
- Marvell Yukon wired networking
- Realtek High Definition Audio
1) Uninstall the first group of programs. If you want to use them (after we've finished troubleshooting) download a fresh copy that's certified as Win7 compatible.
For the Norton, please do this:
Anti-Virus Removal:
Please do the following:
- download a free anti
-virus for testing purposes:
Link Removed - Invalid URL
- un-install the
Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of
Norton using this free tool:
http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN
-
IMMEDIATELY install and update the free anti
-virus, then check to ensure that the Windows Firewall is turned on.
- check to see if this fixes the BSOD's
NOTE: NEVER run more than 1 anti
-virus, firewall, Internet Security/Security Center application at the same time.
2) Update the second group of programs.
I've included a list of links to help with researching this:
I've removed a lot of the duplicates - so you won't see multiple entries (just one entry that's for Acronis, just one entry that's for Norton, etc)
Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :
tifsfilt.sys Fri Sep 12 10:50:44 2008 (48CA81C4)
Acronis True Image FS Filter also included in Seagate DiscWizard
Link Removed
VClone.sys Sun Aug 9 17:25:45 2009 (4A7F3ED9)
VirtualCloneCD Driver by Elaborate Bytes AG
Link Removed - Invalid URL
nusb3hub.sys Fri Sep 25 09:58:23 2009 (4ABCCC7F)
NEC Electronics USB 3.0 Host Controller Driver (previous issues w/BSOD's)
Link Removed
yk62x64.sys Mon Sep 28 04:19:31 2009 (4AC07193)
Marvell Yukon networking
Link Removed - Invalid URL
RTKVHD64.sys Wed Oct 14 05:31:17 2009 (4AD59A65)
Realtek High Definition Audio Function Driver
Link Removed
SYMDS64.SYS Tue Dec 7 19:16:58 2010 (4CFECE7A)
Symantec/ Norton NIS/ N360 driver
Link Removed
usbaapl64.sys Tue Jan 10 19:56:04 2012 (4F0CDE24)
Apple iPod/iPhone Mobile USB device driver
Link Removed - Invalid URL
Analysis:
The following is for information purposes only.
Code:
[FONT=lucida console]**************************Tue Oct 9 20:23:27.897 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\100912-49592-01.dmp]
Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 4:11:48.397[/B]
BugCheck Code: [B]BugCheck 1E, {ffffffffc0000005, fffff800026737ef, 0, 7efa0000}[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!RtlImageNtHeaderEx+3f )[/B]
BugCheck Info: [B]KMODE_EXCEPTION_NOT_HANDLED (1e)[/B]
BUGCHECK_STR: 0x1E_c0000005_R
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: [B]chrome.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0x1E_c0000005_R_nt!RtlImageNtHeaderEx+3f[/B]
CPUID: "Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz"
MaxSpeed: 2670
CurrentSpeed: [B]2672[/B]
BIOS Version 1501
BIOS Release Date 05/10/2011
Manufacturer System manufacturer
Product Name System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Oct 8 14:03:00.595 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\100812-38048-01.dmp]
Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 0:16:07.095[/B]
BugCheck Code: [B]BugCheck 1E, {ffffffffc0000005, fffffa8007018bb0, 0, 7efa8000}[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+48d3d )[/B]
BugCheck Info: [B]KMODE_EXCEPTION_NOT_HANDLED (1e)[/B]
BUGCHECK_STR: 0x1E_c0000005_R
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: [B]chrome.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0x1E_c0000005_R_nt!_??_::FNODOBFM::_string_+48d3d[/B]
CPUID: "Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz"
MaxSpeed: 2670
CurrentSpeed: [B]2672[/B]
BIOS Version 1501
BIOS Release Date 05/10/2011
Manufacturer System manufacturer
Product Name System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Oct 7 19:49:43.348 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\100712-29062-01.dmp]
Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 0:01:44.738[/B]
BugCheck Code: [B]BugCheck A, {0, 2, 0, fffff80002692915}[/B]
*** WARNING: Unable to verify checksum for win32k.sys
Probably caused by :[B]ntkrnlmp.exe ( nt!KeSetEvent+1e3 )[/B]
BugCheck Info: [B]IRQL_NOT_LESS_OR_EQUAL (a)[/B]
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
BUGCHECK_STR: 0xA
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0xA_nt!KeSetEvent+1e3[/B]
CPUID: "Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz"
MaxSpeed: 2670
CurrentSpeed: [B]2672[/B]
BIOS Version 1501
BIOS Release Date 05/10/2011
Manufacturer System manufacturer
Product Name System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Oct 7 19:47:06.827 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\100712-25849-01.dmp]
Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 1:48:10.327[/B]
*** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000
BugCheck Code: [B]BugCheck 1E, {ffffffffc0000005, fffff800029bc6ea, 1, 18}[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!ObpCreateHandle+29a )[/B]
BugCheck Info: [B]KMODE_EXCEPTION_NOT_HANDLED (1e)[/B]
BUGCHECK_STR: 0x1E_c0000005_R
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0x1E_c0000005_R_nt!ObpCreateHandle+29a[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Oct 7 17:58:04.981 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\100712-32105-01.dmp]
Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 0:01:19.481[/B]
BugCheck Code: [B]BugCheck 1E, {ffffffffc0000005, fffffa800763cbb0, 0, 7efa8000}[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+48d3d )[/B]
BugCheck Info: [B]KMODE_EXCEPTION_NOT_HANDLED (1e)[/B]
BUGCHECK_STR: 0x1E_c0000005_R
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: [B]MMLoadDrv.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0x1E_c0000005_R_nt!_??_::FNODOBFM::_string_+48d3d[/B]
CPUID: "Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz"
MaxSpeed: 2670
CurrentSpeed: [B]2672[/B]
BIOS Version 1501
BIOS Release Date 05/10/2011
Manufacturer System manufacturer
Product Name System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Oct 7 17:55:10.918 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\100712-35802-01.dmp]
Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 0:01:59.307[/B]
BugCheck Code: [B]BugCheck 1E, {ffffffffc0000005, fffff800026ac7ef, 0, 7efa0000}[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!RtlImageNtHeaderEx+3f )[/B]
BugCheck Info: [B]KMODE_EXCEPTION_NOT_HANDLED (1e)[/B]
BUGCHECK_STR: 0x1E_c0000005_R
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: [B]MMLoadDrv.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0x1E_c0000005_R_nt!RtlImageNtHeaderEx+3f[/B]
CPUID: "Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz"
MaxSpeed: 2670
CurrentSpeed: [B]2672[/B]
BIOS Version 1501
BIOS Release Date 05/10/2011
Manufacturer System manufacturer
Product Name System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Oct 7 17:51:55.075 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\100712-31949-01.dmp]
Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 0:48:07.129[/B]
*** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000
BugCheck Code: [B]BugCheck A, {0, 2, 0, fffff80002683915}[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KeSetEvent+1e3 )[/B]
BugCheck Info: [B]IRQL_NOT_LESS_OR_EQUAL (a)[/B]
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
BUGCHECK_STR: 0xA
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0xA_nt!KeSetEvent+1e3[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Oct 9 20:23:27.897 2012 (UTC - 4:00)**************************
[/FONT]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[FONT=lucida console]**************************Tue Oct 9 20:23:27.897 2012 (UTC - 4:00)**************************
[B]tifsfilt.sys Fri Sep 12 10:50:44 2008 (48CA81C4)[/B]
intelppm.sys Mon Jul 13 19:19:25 2009 (4A5BC0FD)
ASACPI.sys Wed Jul 15 23:31:29 2009 (4A5E9F11)
tdrpm251.sys Fri Jul 31 09:59:53 2009 (4A72F8D9)
AsIO.sys Mon Aug 3 03:03:16 2009 (4A768BB4)
VClone.sys Sun Aug 9 17:25:45 2009 (4A7F3ED9)
timntr.sys Mon Aug 17 03:16:13 2009 (4A8903BD)
snapman.sys Tue Sep 8 03:57:04 2009 (4AA60E50)
nusb3hub.sys Fri Sep 25 09:58:23 2009 (4ABCCC7F)
nusb3xhc.sys Fri Sep 25 09:58:31 2009 (4ABCCC87)
yk62x64.sys Mon Sep 28 04:19:31 2009 (4AC07193)
RTKVHD64.sys Wed Oct 14 05:31:17 2009 (4AD59A65)
ElbyCDIO.sys Thu Dec 17 17:25:16 2009 (4B2AAFCC)
amdxata.sys Fri Mar 19 12:18:18 2010 (4BA3A3CA)
Ironx64.SYS Fri Nov 12 18:06:50 2010 (4CDDC88A)
SYMDS64.SYS Tue Dec 7 19:16:58 2010 (4CFECE7A)
SYMEFA64.SYS Sun Mar 13 23:20:58 2011 (4D7D899A)
SYMEVENT64x86.SYS Thu Mar 24 19:02:36 2011 (4D8BCD8C)
SRTSP64.SYS Tue Mar 29 22:46:12 2011 (4D929974)
SRTSPX64.SYS Tue Mar 29 22:46:18 2011 (4D92997A)
SYMNETS.SYS Tue Apr 19 18:33:31 2011 (4DAE0DBB)
GEARAspiWDM.sys Mon May 16 16:56:05 2011 (4DD18F65)
cpuz135_x64.sys Wed Sep 21 04:23:41 2011 (4E799F0D)
usbaapl64.sys Tue Jan 10 19:56:04 2012 (4F0CDE24)
AtihdW76.sys Fri May 11 04:25:40 2012 (4FACCD04)
atikmpag.sys Fri Jul 27 21:14:47 2012 (50133D07)
atikmdag.sys Fri Jul 27 21:48:09 2012 (501344D9)
EraserUtilRebootDrv.sys Tue Jul 31 19:36:50 2012 (50186C12)
eeCtrl64.sys Tue Jul 31 19:36:51 2012 (50186C13)
IDSvia64.sys Tue Aug 28 22:48:40 2012 (503D8308)
BHDrvx64.sys Tue Aug 28 23:12:41 2012 (503D88A9)
EX64.SYS Wed Sep 5 18:31:45 2012 (5047D2D1)
ENG64.SYS Wed Sep 5 18:33:39 2012 (5047D343)
[/FONT]
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