My laptop can't booting even in safe mode

#1
Hi,Everyone
Earlier today I installed Anti Trojan Elet Program, then restarted my computer as it said, it then failed to boot up, showed a black screen for a few second then a blue error screen, I put her image attachments . Screen also showed up when I tried booting in safe mode.
I'd try system recovery tool but I get an error message(System Restore did not complete successfully, Your computer's system files and settings were not changed.
Details:
System Restore failed to replace the file
"E:\Users\Adel\AppData\Roaming\Microsoft\Office\Recent\BOQ-DI~2.LNK" with its original copy from the restore point.
An unspecified error occurred during System Restore.(0x80070002) ),
by the way my OS on drive (C:) but in the System Recovery Options screen said
Operating system: Windows 7 on (E:) OS
I have Dell computer with intel CORE i5, Win 7 home pri.
I use McAfee antivirus, ididn't remove it before installing the Anti Trojan!!
Anyone have any ideas how to fix it?


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#2
I have Dell computer with intel CORE i5, Win 7 home pri.
I use McAfee antivirus, ididn't remove it before installing the Anti Trojan!!
Anyone have any ideas how to fix it?
Yes, Anti Trojan running alongside McAfee is likely the culprit of your crashes. Uninstall either Anti Trojan or McAfee in safe mode.

Update Intel and other devices.

Attach .dmp files from C:\Windows\Minidump.
 


#3
Yes, Anti Trojan running alongside McAfee is likely the culprit of your crashes. Uninstall either Anti Trojan or McAfee in safe mode.

Update Intel and other devices.

Attach .dmp files from C:\Windows\Minidump.
Thank you
But I think you did not notice threat's Title "My laptop can't booting even in safe mode "
How can I uninstall programs?

 


#4
What kind of help do you expect if you can't boot even in safe mode? If system restore does not work? You have probably tried already:

Troubleshoot Startup Problems with Startup Repair Tool in Windows 7 & Vista - How-To Geek

How to Manually Repair Windows 7 Boot Loader Problems - How-To Geek

1. Startup repair

2. In the command prompt type:

sfc /scannow
chkdsk /f


If still no luck booting to safe mode, reinstall the system or restore it from a system image.
 


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