My laptop can't booting even in safe mode

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by shakshokah, Mar 10, 2011.

  1. shakshokah

    shakshokah New Member

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    Hi,Everyone
    Earlier today I installed Anti Trojan Elet Program, then restarted my computer as it said, it then failed to boot up, showed a black screen for a few second then a blue error screen, I put her image attachments . Screen also showed up when I tried booting in safe mode.
    I'd try system recovery tool but I get an error message(System Restore did not complete successfully, Your computer's system files and settings were not changed.
    Details:
    System Restore failed to replace the file
    "E:\Users\Adel\AppData\Roaming\Microsoft\Office\Recent\BOQ-DI~2.LNK" with its original copy from the restore point.
    An unspecified error occurred during System Restore.(0x80070002) ),
    by the way my OS on drive (C:) but in the System Recovery Options screen said
    Operating system: Windows 7 on (E:) OS
    I have Dell computer with intel CORE i5, Win 7 home pri.
    I use McAfee antivirus, ididn't remove it before installing the Anti Trojan!!
    Anyone have any ideas how to fix it?


    20110310024.
     
    #1 shakshokah, Mar 10, 2011
    Last edited by a moderator: Mar 10, 2011
  2. cybercore

    cybercore New Member

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    Yes, Anti Trojan running alongside McAfee is likely the culprit of your crashes. Uninstall either Anti Trojan or McAfee in safe mode.

    Update Intel and other devices.

    Attach .dmp files from C:\Windows\Minidump.
     
  3. shakshokah

    shakshokah New Member

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    Thank you
    But I think you did not notice threat's Title "My laptop can't booting even in safe mode "
    How can I uninstall programs?

     
  4. cybercore

    cybercore New Member

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