Windows 7 My laptop can't booting even in safe mode

shakshokah

New Member
Joined
Mar 10, 2011
Hi,Everyone
Earlier today I installed Anti Trojan Elet Program, then restarted my computer as it said, it then failed to boot up, showed a black screen for a few second then a blue error screen, I put her image attachments . Screen also showed up when I tried booting in safe mode.
I'd try system recovery tool but I get an error message(System Restore did not complete successfully, Your computer's system files and settings were not changed.
Details:
System Restore failed to replace the file
"E:\Users\Adel\AppData\Roaming\Microsoft\Office\Recent\BOQ-DI~2.LNK" with its original copy from the restore point.
An unspecified error occurred during System Restore.(0x80070002) ),
by the way my OS on drive (C:) but in the System Recovery Options screen said
Operating system: Windows 7 on (E:) OS
I have Dell computer with intel CORE i5, Win 7 home pri.
I use McAfee antivirus, ididn't remove it before installing the Anti Trojan!!
Anyone have any ideas how to fix it?


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Last edited by a moderator:
I have Dell computer with intel CORE i5, Win 7 home pri.
I use McAfee antivirus, ididn't remove it before installing the Anti Trojan!!
Anyone have any ideas how to fix it?

Yes, Anti Trojan running alongside McAfee is likely the culprit of your crashes. Uninstall either Anti Trojan or McAfee in safe mode.

Update Intel and other devices.

Attach .dmp files from C:\Windows\Minidump.
 
Yes, Anti Trojan running alongside McAfee is likely the culprit of your crashes. Uninstall either Anti Trojan or McAfee in safe mode.

Update Intel and other devices.

Attach .dmp files from C:\Windows\Minidump.

Thank you
But I think you did not notice threat's Title "My laptop can't booting even in safe mode "
How can I uninstall programs?

 
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