Windows 7 My Pc Crashes/Freezing/Restarting Randomly

ZeraX · Jan 14, 2012

Hello Guys
long time no posting here,
hope you are doing well

1- Random Crashes/Freezes and auto-hard-restart everyday
2- Blue Screens Of Death "with different details every time" also randomly
3- this begun when my old 9500 GT broke out
4- after i removed that card, i used the built-in gpu unit which is crappy intel
5- at that time, nearly most of time crashes and freezes, every game crashes midway
6- when i got the new gpu, the problem nearly vanished, but now it's keep coming as a more lesser times, but still annoying

what is more annoying, when that happens, and after restarting the system, it won't boot unless i shutdown it completely for 15-30 minutes

note 1: reformating didn't fix anything
note 2: scanned for viruses/malware/spyware several times
note 3: registry cleaning, defragment,etc.. didn't fix the problem too

What i suspect:

1- there 2 memory cards installed, which both from different brands and speed
but iam using them for 2 years without any problems

2- the new GPU has problems (while running games, iam able to max all the games on max settings without lagging)

3- the hard disk has bad sectors (chkdsk reports no abnormalities though)

what should i do ?

Elmer · Jan 14, 2012

Have you got any of the minidump files we can see?

And I'd definitely be replacing the mis-matched ram with a new set of matched ram.

ZeraX · Jan 15, 2012

where to find the mini-dumps ?

Elmer · Jan 15, 2012

To ensure minidumps are enabled:
Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.

The .dmp files are located at C:\Windows\Minidump. Until a .dmp file is generated, the Minidump folder may not exist.

Go to your C:\Windows\Minidump folder. Copy the .dmp files to a new folder on your desktop. Zip up that folder and attach to a post.

ZeraX · Jan 15, 2012

ok, i done that step
it was on "kernel memory dumb" and i putted it in Small memory dump (128 kB) since there's no 265 kb option

and here the minidumps i found

Elmer · Jan 15, 2012

Excellent!!

ZeraX said:
ok, i done that step
it was on "kernel memory dumb" and i putted it in Small memory dump (128 kB) since there's no 265 kb option

Yea, that varies.

Elmer · Jan 15, 2012

STOP 0x0000001A: MEMORY_MANAGEMENT
Usual causes: Device driver, memory, kernel

Your latest dump file lists ntkrnlmp.exe as the probable cause. This is a Windows System file and for it to be the cause of your crash is highly unlikely.
Old and incompatible drivers can and do cause issues with Windows 7, often giving false error codes. Random stop codes can often indicate hardware issues.

Drivers that pre-date Windows 7. Update:

giveio.sys Thu Apr 04 03:33:25 1996 ADC Analyzer/SwiftForth/Disspy - ?SpeedFan?
speedfan.sys Sun Sep 24 14:28:47 2006 Speedfan.

Rt86win7.sys Thu Feb 26 09:04:22 2009 Link Removed If you're unsure about manually installing drivers then choose the Win7 and WinServer 2008 R2 Auto Installation Program (SID:1477671) option to download.

If blue screens continue:
Run Memtest86+ overnight, after your computer has been off for about an hour or two so it has a cold start. Ideally let it run for at least 7 passes / 6-8 hours. If errors appear before that you can stop that particular test.
Note!! Any time Memtest86+ reports errors, it can be either bad RAM or a bad Mobo slot. Test RAM sticks individually. When you find a good one then test it in all slots. Post back with the results.

Memtest86+ 4.20 Download.

Guide to using Memtest86+

Bugcheck Analysis:

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1A, {41287, 1, 0, 0}

Probably caused by : ntkrnlmp.exe ( nt!KiTrap0E+dc )

Followup: MachineOwner

Drivers:

Code:

---------

2: kd> lmsmtn
start    end        module name
8ca26000 8ca6e000   ACPI     ACPI.sys     Sat Nov 20 08:37:52 2010 (4CE788E0)
8cf14000 8cf6e000   afd      afd.sys      Mon Apr 25 03:18:00 2011 (4DB4D9D8)
9480d000 9481f000   AgileVpn AgileVpn.sys Tue Jul 14 00:55:00 2009 (4A5BC954)
8cbb3000 8cbbc000   amdxata  amdxata.sys  Fri Mar 19 16:19:01 2010 (4BA3A3F5)
95e8c000 95e8ef00   aswFsBlk aswFsBlk.SYS Mon Nov 28 17:51:49 2011 (4ED3CA35)
95e54000 95e8c000   aswMonFlt aswMonFlt.sys Mon Nov 28 17:52:06 2011 (4ED3CA46)
8d017000 8d01d500   aswRdr   aswRdr.SYS   Mon Nov 28 17:52:17 2011 (4ED3CA51)
8d2f8000 8d365000   aswSnx   aswSnx.SYS   Mon Nov 28 17:53:52 2011 (4ED3CAB0)
93913000 9395db00   aswSP    aswSP.SYS    Mon Nov 28 17:53:33 2011 (4ED3CA9D)
8d00c000 8d016d80   aswTdi   aswTdi.SYS   Mon Nov 28 17:52:14 2011 (4ED3CA4E)
8cb87000 8cb90000   atapi    atapi.sys    Tue Jul 14 00:11:15 2009 (4A5BBF13)
8cb90000 8cbb3000   ataport  ataport.SYS  Sat Nov 20 08:38:00 2010 (4CE788E8)
8d36c000 8d373000   Beep     Beep.SYS     Tue Jul 14 00:45:00 2009 (4A5BC6FC)
93905000 93913000   blbdrive blbdrive.sys Tue Jul 14 00:23:04 2009 (4A5BC1D8)
8c8b2000 8c8ba000   BOOTVID  BOOTVID.dll  Tue Jul 14 02:04:34 2009 (4A5BD9A2)
95f51000 95f6a000   bowser   bowser.sys   Wed Feb 23 04:47:32 2011 (4D649164)
98400000 9841e000   cdd      cdd.dll      Sat Nov 20 11:56:35 2010 (4CE7B773)
8d2d9000 8d2f8000   cdrom    cdrom.sys    Sat Nov 20 08:38:09 2010 (4CE788F1)
8c8fc000 8c9a7000   CI       CI.dll       Sat Nov 20 12:05:17 2010 (4CE7B97D)
8d282000 8d2a7000   CLASSPNP CLASSPNP.SYS Tue Jul 14 00:11:20 2009 (4A5BBF18)
8c8ba000 8c8fc000   CLFS     CLFS.SYS     Tue Jul 14 00:11:10 2009 (4A5BBF0E)
8cd86000 8cde3000   cng      cng.sys      Thu Nov 17 03:36:35 2011 (4EC48143)
94800000 9480d000   CompositeBus CompositeBus.sys Sat Nov 20 09:50:21 2010 (4CE799DD)
95dcb000 95dd8000   crashdmp crashdmp.sys Tue Jul 14 00:45:50 2009 (4A5BC72E)
93889000 938ed000   csc      csc.sys      Sat Nov 20 08:44:32 2010 (4CE78A70)
938ed000 93905000   dfsc     dfsc.sys     Sat Nov 20 08:42:32 2010 (4CE789F8)
9387d000 93889000   discache discache.sys Tue Jul 14 00:24:04 2009 (4A5BC214)
8d271000 8d282000   disk     disk.sys     Tue Jul 14 00:11:28 2009 (4A5BBF20)
9f91a000 9f921c80   DKRtWrt  DKRtWrt.sys  Mon Feb 14 10:03:22 2011 (4D58FDEA)
93b11000 93b2a000   drmk     drmk.sys     Tue Jul 14 01:36:05 2009 (4A5BD2F5)
95de3000 95dec000   dump_atapi dump_atapi.sys Tue Jul 14 00:11:15 2009 (4A5BBF13)
95dd8000 95de3000   dump_dumpata dump_dumpata.sys Tue Jul 14 00:11:16 2009 (4A5BBF14)
95dec000 95dfd000   dump_dumpfve dump_dumpfve.sys Tue Jul 14 00:12:47 2009 (4A5BBF6F)
95e24000 95e2e000   Dxapi    Dxapi.sys    Tue Jul 14 00:25:25 2009 (4A5BC265)
95212000 952c9000   dxgkrnl  dxgkrnl.sys  Sat Nov 20 09:08:14 2010 (4CE78FFE)
952c9000 95302000   dxgmms1  dxgmms1.sys  Thu Feb 03 03:45:05 2011 (4D4A24C1)
8c800000 8c811000   fileinfo fileinfo.sys Tue Jul 14 00:21:51 2009 (4A5BC18F)
8cbbc000 8cbf0000   fltmgr   fltmgr.sys   Tue Jul 14 00:11:13 2009 (4A5BBF11)
8cdf1000 8cdfa000   Fs_Rec   Fs_Rec.sys   Tue Jul 14 00:11:14 2009 (4A5BBF12)
8d23f000 8d271000   fvevol   fvevol.sys   Sat Nov 20 08:40:22 2010 (4CE78976)
8d176000 8d1a7000   fwpkclnt fwpkclnt.sys Sat Nov 20 08:39:08 2010 (4CE7892C)
8d23e000 8d23e680   giveio   giveio.sys   Thu Apr 04 03:33:25 1996 (316334F5)
82c19000 82c50000   hal      halmacpi.dll Sat Nov 20 08:37:38 2010 (4CE788D2)
95302000 95321000   HDAudBus HDAudBus.sys Sat Nov 20 09:59:28 2010 (4CE79C00)
95e08000 95e1b000   HIDCLASS HIDCLASS.SYS Sat Nov 20 09:59:37 2010 (4CE79C09)
95e1b000 95e21480   HIDPARSE HIDPARSE.SYS Tue Jul 14 00:50:59 2009 (4A5BC863)
95dfd000 95e08000   hidusb   hidusb.sys   Sat Nov 20 09:59:38 2010 (4CE79C0A)
95ecc000 95f51000   HTTP     HTTP.sys     Sat Nov 20 08:40:17 2010 (4CE78971)
8d236000 8d23e000   hwpolicy hwpolicy.sys Sat Nov 20 08:37:35 2010 (4CE788CF)
953c3000 953db000   i8042prt i8042prt.sys Tue Jul 14 00:11:23 2009 (4A5BBF1B)
8cb20000 8cb27000   intelide intelide.sys Tue Jul 14 00:11:19 2009 (4A5BBF17)
9397f000 93991000   intelppm intelppm.sys Tue Jul 14 00:11:03 2009 (4A5BBF07)
93866000 9387d000   ISODrive ISODrive.sys Fri Jan 29 03:38:44 2010 (4B625844)
953db000 953e8000   kbdclass kbdclass.sys Tue Jul 14 00:11:15 2009 (4A5BBF13)
80b9a000 80ba2000   kdcom    kdcom.dll    Tue Jul 14 02:08:58 2009 (4A5BDAAA)
93a26000 93a5a000   ks       ks.sys       Sat Nov 20 09:50:17 2010 (4CE799D9)
8cd73000 8cd86000   ksecdd   ksecdd.sys   Thu Nov 17 03:15:56 2011 (4EC47C6C)
8ceef000 8cf14000   ksecpkg  ksecpkg.sys  Thu Nov 17 03:37:34 2011 (4EC4817E)
95ea9000 95eb9000   lltdio   lltdio.sys   Tue Jul 14 00:53:18 2009 (4A5BC8EE)
95e39000 95e54000   luafv    luafv.sys    Tue Jul 14 00:15:44 2009 (4A5BC020)
8c81c000 8c8a1000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Sat Nov 20 12:00:54 2010 (4CE7B876)
95e2e000 95e39000   monitor  monitor.sys  Tue Jul 14 00:25:58 2009 (4A5BC286)
953e8000 953f5000   mouclass mouclass.sys Tue Jul 14 00:11:15 2009 (4A5BBF13)
8cb35000 8cb4b000   mountmgr mountmgr.sys Sat Nov 20 08:38:09 2010 (4CE788F1)
95f6a000 95f7c000   mpsdrv   mpsdrv.sys   Tue Jul 14 00:52:52 2009 (4A5BC8D4)
95f7c000 95f9f000   mrxsmb   mrxsmb.sys   Wed Apr 27 03:17:20 2011 (4DB77CB0)
95f9f000 95fda000   mrxsmb10 mrxsmb10.sys Sat Jul 09 03:29:57 2011 (4E17BD25)
95fda000 95ff5000   mrxsmb20 mrxsmb20.sys Wed Apr 27 03:17:26 2011 (4DB77CB6)
8d3c5000 8d3d0000   Msfs     Msfs.SYS     Tue Jul 14 00:11:26 2009 (4A5BBF1E)
8ca77000 8ca7f000   msisadrv msisadrv.sys Tue Jul 14 00:11:09 2009 (4A5BBF0D)
8cd48000 8cd73000   msrpc    msrpc.sys    Tue Jul 14 00:11:59 2009 (4A5BBF3F)
9385c000 93866000   mssmbios mssmbios.sys Tue Jul 14 00:19:25 2009 (4A5BC0FD)
8d226000 8d236000   mup      mup.sys      Tue Jul 14 00:14:14 2009 (4A5BBFC6)
8cdfa000 8ceb1000   ndis     ndis.sys     Sat Nov 20 08:39:19 2010 (4CE78937)
939a9000 939b4000   ndistapi ndistapi.sys Tue Jul 14 00:54:24 2009 (4A5BC930)
939b4000 939d6000   ndiswan  ndiswan.sys  Sat Nov 20 10:07:48 2010 (4CE79DF4)
93aac000 93abd000   NDProxy  NDProxy.SYS  Sat Nov 20 10:07:39 2010 (4CE79DEB)
8cfbf000 8cfcd000   netbios  netbios.sys  Tue Jul 14 00:53:54 2009 (4A5BC912)
8cf6e000 8cfa0000   netbt    netbt.sys    Sat Nov 20 08:39:22 2010 (4CE7893A)
8ceb1000 8ceef000   NETIO    NETIO.SYS    Sat Nov 20 08:40:03 2010 (4CE78963)
8d3d0000 8d3de000   Npfs     Npfs.SYS     Tue Jul 14 00:11:31 2009 (4A5BBF23)
93852000 9385c000   nsiproxy nsiproxy.sys Tue Jul 14 00:12:08 2009 (4A5BBF48)
82c50000 83053000   nt       ntkrnlmp.exe Wed Oct 26 03:21:15 2011 (4EA76E9B)
8cc19000 8cd48000   Ntfs     Ntfs.sys     Sat Nov 20 08:39:08 2010 (4CE7892C)
8d365000 8d36c000   Null     Null.SYS     Tue Jul 14 00:11:12 2009 (4A5BBF10)
93abd000 93ae2000   nvhda32v nvhda32v.sys Thu Jul 07 17:20:54 2011 (4E15DCE6)
94823000 95212000   nvlddmkm nvlddmkm.sys Sat Oct 15 07:34:27 2011 (4E992973)
8cfa0000 8cfbf000   pacer    pacer.sys    Tue Jul 14 00:53:58 2009 (4A5BC916)
953ab000 953c3000   parport  parport.sys  Tue Jul 14 00:45:34 2009 (4A5BC71E)
8cab4000 8cac5000   partmgr  partmgr.sys  Sat Nov 20 08:38:14 2010 (4CE788F6)
95ff5000 95ffc000   parvdm   parvdm.sys   Tue Jul 14 00:45:29 2009 (4A5BC719)
8ca7f000 8caa9000   pci      pci.sys      Sat Nov 20 08:37:57 2010 (4CE788E5)
8cb27000 8cb35000   PCIIDEX  PCIIDEX.SYS  Tue Jul 14 00:11:15 2009 (4A5BBF13)
8cde3000 8cdf1000   pcw      pcw.sys      Tue Jul 14 00:11:10 2009 (4A5BBF0E)
93b2a000 93bc1000   peauth   peauth.sys   Tue Jul 14 01:35:44 2009 (4A5BD2E0)
93ae2000 93b11000   portcls  portcls.sys  Tue Jul 14 00:51:00 2009 (4A5BC864)
8c8a1000 8c8b2000   PSHED    PSHED.dll    Tue Jul 14 02:09:36 2009 (4A5BDAD0)
93991000 939a9000   rasl2tp  rasl2tp.sys  Tue Jul 14 00:54:33 2009 (4A5BC939)
939d6000 939ee000   raspppoe raspppoe.sys Tue Jul 14 00:54:53 2009 (4A5BC94D)
939ee000 93a05000   raspptp  raspptp.sys  Tue Jul 14 00:54:47 2009 (4A5BC947)
93a05000 93a1c000   rassstp  rassstp.sys  Tue Jul 14 00:54:57 2009 (4A5BC951)
93811000 93852000   rdbss    rdbss.sys    Sat Nov 20 08:42:44 2010 (4CE78A04)
93a1c000 93a26000   rdpbus   rdpbus.sys   Tue Jul 14 01:02:40 2009 (4A5BCB20)
8d3ad000 8d3b5000   RDPCDD   RDPCDD.sys   Sat Nov 20 10:22:19 2010 (4CE7A15B)
8d3b5000 8d3bd000   rdpencdd rdpencdd.sys Tue Jul 14 01:01:39 2009 (4A5BCAE3)
8d3bd000 8d3c5000   rdprefmp rdprefmp.sys Tue Jul 14 01:01:41 2009 (4A5BCAE5)
8d1f9000 8d226000   rdyboost rdyboost.sys Sat Nov 20 09:00:07 2010 (4CE78E17)
95eb9000 95ecc000   rspndr   rspndr.sys   Tue Jul 14 00:53:20 2009 (4A5BC8F0)
95321000 95346000   Rt86win7 Rt86win7.sys Thu Feb 26 09:04:22 2009 (49A65B16)
95c00000 95c0a000   secdrv   secdrv.SYS   Wed Sep 13 14:18:32 2006 (45080528)
953f5000 953ff000   serenum  serenum.sys  Tue Jul 14 00:45:27 2009 (4A5BC717)
8cfcd000 8cfe7000   serial   serial.sys   Tue Jul 14 00:45:33 2009 (4A5BC71D)
8d1f7000 8d1f8480   speedfan speedfan.sys Sun Sep 24 14:28:47 2006 (4516880F)
8d1ef000 8d1f7000   spldr    spldr.sys    Mon May 11 17:13:47 2009 (4A084EBB)
9f8b0000 9f91a000   spsys    spsys.sys    Mon May 11 17:37:10 2009 (4A085436)
9f85e000 9f8b0000   srv      srv.sys      Fri Apr 29 03:46:30 2011 (4DBA2686)
9f80e000 9f85e000   srv2     srv2.sys     Fri Apr 29 03:46:13 2011 (4DBA2675)
95c0a000 95c2b000   srvnet   srvnet.sys   Fri Apr 29 03:46:08 2011 (4DBA2670)
9481f000 94820380   swenum   swenum.sys   Tue Jul 14 00:45:08 2009 (4A5BC704)
8d02c000 8d176000   tcpip    tcpip.sys    Thu Sep 29 04:22:11 2011 (4E83E463)
95c2b000 95c38000   tcpipreg tcpipreg.sys Sat Nov 20 10:07:13 2010 (4CE79DD1)
8d000000 8d00c000   TDI      TDI.SYS      Sat Nov 20 08:39:18 2010 (4CE78936)
8d3de000 8d3f5000   tdx      tdx.sys      Sat Nov 20 08:39:17 2010 (4CE78935)
8cc00000 8cc11000   termdd   termdd.sys   Sat Nov 20 10:21:10 2010 (4CE7A116)
987d0000 987d9000   TSDDD    TSDDD.dll    unavailable (00000000)
9395e000 9397f000   tunnel   tunnel.sys   Sat Nov 20 10:06:40 2010 (4CE79DB0)
93a5a000 93a68000   umbus    umbus.sys    Sat Nov 20 10:00:23 2010 (4CE79C37)
95e22000 95e23700   USBD     USBD.SYS     Tue Jul 14 00:51:05 2009 (4A5BC869)
9539c000 953ab000   usbehci  usbehci.sys  Tue Jul 14 00:51:14 2009 (4A5BC872)
93a68000 93aac000   usbhub   usbhub.sys   Sat Nov 20 10:00:34 2010 (4CE79C42)
95351000 9539c000   USBPORT  USBPORT.SYS  Tue Jul 14 00:51:13 2009 (4A5BC871)
95346000 95351000   usbuhci  usbuhci.sys  Tue Jul 14 00:51:10 2009 (4A5BC86E)
8caa9000 8cab4000   vdrvroot vdrvroot.sys Tue Jul 14 00:46:19 2009 (4A5BC74B)
8d373000 8d37f000   vga      vga.sys      Tue Jul 14 00:25:50 2009 (4A5BC27E)
95c3c000 95dcb000   viahduaa viahduaa.sys Wed Aug 04 08:49:43 2010 (4C591B97)
8d37f000 8d3a0000   VIDEOPRT VIDEOPRT.SYS Tue Jul 14 00:25:49 2009 (4A5BC27D)
8cb4b000 8cb74180   vmbus    vmbus.sys    Sat Nov 20 09:14:58 2010 (4CE79192)
8d1a7000 8d1af380   vmstorfl vmstorfl.sys Sat Nov 20 09:14:37 2010 (4CE7917D)
8cac5000 8cad5000   volmgr   volmgr.sys   Sat Nov 20 08:38:06 2010 (4CE788EE)
8cad5000 8cb20000   volmgrx  volmgrx.sys  Tue Jul 14 00:11:41 2009 (4A5BBF2D)
8d1b0000 8d1ef000   volsnap  volsnap.sys  Sat Nov 20 08:38:13 2010 (4CE788F5)
8cfe7000 8cffa000   wanarp   wanarp.sys   Sat Nov 20 10:07:45 2010 (4CE79DF1)
8d3a0000 8d3ad000   watchdog watchdog.sys Tue Jul 14 00:24:10 2009 (4A5BC21A)
8c9a7000 8ca18000   Wdf01000 Wdf01000.sys Tue Jul 14 00:11:36 2009 (4A5BBF28)
8ca18000 8ca26000   WDFLDR   WDFLDR.SYS   Tue Jul 14 00:11:25 2009 (4A5BBF1D)
8d01e000 8d025000   wfplwf   wfplwf.sys   Tue Jul 14 00:53:51 2009 (4A5BC90F)
98570000 987c0000   win32k   win32k.sys   Thu Nov 24 04:25:06 2011 (4ECDC722)
8cb75000 8cb87000   winhv    winhv.sys    Sat Nov 20 08:38:15 2010 (4CE788F7)
8ca6e000 8ca77000   WMILIB   WMILIB.SYS   Tue Jul 14 00:11:22 2009 (4A5BBF1A)
95e8f000 95ea9000   WudfPf   WudfPf.sys   Sat Nov 20 09:58:55 2010 (4CE79BDF)

Unloaded modules:
8d2a7000 8d2b4000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000D000
8d2b4000 8d2bf000   dump_ataport
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000B000
8d2bf000 8d2c8000   dump_atapi.s
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00009000
8d2c8000 8d2d9000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00011000

Let us know how it goes. If you get further problems with blue screens, attach your new dump files and details and we'll move on from there.

HTH.

ZeraX · Jan 15, 2012

it seems the problem was installing both cards together
as they are different speeds ( 666 + 800mhz)

i tried both of them separately , and so far so good

i think i should get new ram with same speed

but iam still surprised, since they were working just fine past 2 years, only this month everything messed up

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Windows 7 My Pc Crashes/Freezing/Restarting Randomly

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