Windows 7 Need Help with BSOD when closing the lid at random times


New Member
Jan 28, 2013
Guys I am getting the BSOD at random times when i close the screen of my HP notebook DV7 before it goes to sleep mode and then the fans start to run very high I have to reboot in order to get back into window 7.

Please see the attached crash dump file if anyone canplease help me with this thanks guys.:)

View attachment 012913-58344-01.dmp


Fantastic Member
Microsoft Community Contributor
Mar 22, 2010
Please provide this information so we can provide a complete analysis:

Not a whole bunch of info on the suspected cause - but there's a whole pile of Norton drivers present in the memory dump - and the raw stack text shows quite a few instances of Norton (along with some networking drivers). This is enough to make me suspect that your Norton is corrupted.

Anti-Virus Removal:
Please do the following:
- download a free anti-virus for testing purposes: Free AntiVirus If using Windows 8, enable Windows Defender and the Windows Firewall instead.
- un-install the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of Norton using this free tool:
- IMMEDIATELY install and update the free anti-virus (if using Win8, enable Windows Defender), then check to ensure that the Windows Firewall is turned on.
- perform a full system scan to ensure that no malware has snuck onto your system while the anti-virus was malfunctioning.
- check to see if this fixes the BSOD's
NOTE: NEVER run more than 1 anti-virus, firewall, Internet Security/Security Center application at the same time.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

RimSerial_AMD64.sys Mon Nov 24 12:01:01 2008 (492ADDCD)
Virtual Serial Port driver for Blackberry

Evidence here is fairly strong that the Norton problem is the cause. If the Norton removal doesn't stop the BSOD's, please post back for more suggestions.

The following is for informational purposes only.
[font=lucida console]**************************Tue Jan 29 01:06:13.582 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\012913-58344-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 0:33:11.472[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiSwapContext+7a )[/B]
BugCheck [B]1000009F, {4, 258, fffffa8007398b50, fffff80000b9c3d0}[/B]
BugCheck Info: [url=]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
Arg2: 0000000000000258, Timeout in seconds.
Arg3: fffffa8007398b50, The thread currently holding on to the Pnp lock.
Arg4: fffff80000b9c3d0, nt!TRIAGE_9F_PNP on Win7
FAILURE_BUCKET_ID: [B]X64_0x9F_4_nt!KiSwapContext+7a[/B]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
[font=lucida console]**************************Tue Jan 29 01:06:13.582 2013 (UTC - 5:00)**************************
[COLOR=RED][B]RimSerial_AMD64.sys         Mon Nov 24 12:01:01 2008 (492ADDCD)[/B][/COLOR]
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
cbfs64.sys                  Wed Aug 12 14:33:09 2009 (4A830AE5)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
WmXlCore.sys                Tue Apr 27 16:09:26 2010 (4BD74476)
WmBEnum.sys                 Tue Apr 27 16:10:19 2010 (4BD744AB)
btwampfl.sys                Mon Jul 12 21:41:18 2010 (4C3BC43E)
clwvd.sys                   Tue Jul 27 21:13:47 2010 (4C4F844B)
IntcDAud.sys                Fri Oct 15 04:28:17 2010 (4CB810A1)
HECIx64.sys                 Tue Oct 19 19:33:43 2010 (4CBE2AD7)
rikvm_38F51D56.sys          Fri Oct 29 06:52:09 2010 (4CCAA759)
WDKMD.sys                   Fri Nov 26 07:02:08 2010 (4CEFA1C0)
Rt64win7.sys                Wed Feb 16 04:03:57 2011 (4D5B92FD)
igdpmd64.sys                Fri Mar 25 21:17:43 2011 (4D8D3EB7)
atikmpag.sys                Tue Apr 12 22:17:14 2011 (4DA507AA)
atikmdag.sys                Tue Apr 12 23:08:37 2011 (4DA513B5)
Accelerometer.sys           Fri May 13 14:47:02 2011 (4DCD7CA6)
hpdskflt.sys                Fri May 13 14:47:02 2011 (4DCD7CA6)
iaStor.sys                  Fri May 20 12:52:24 2011 (4DD69C48)
RtsPStor.sys                Mon May 30 03:50:40 2011 (4DE34C50)
stwrt64.sys                 Thu Jun  2 06:18:43 2011 (4DE76383)
SynTP.sys                   Thu Jun  9 20:15:09 2011 (4DF1620D)
[COLOR=RED][B]nusb3hub.sys                Fri Jun 10 04:00:35 2011 (4DF1CF23)[/B][/COLOR]
[COLOR=RED][B]nusb3xhc.sys                Fri Jun 10 04:00:38 2011 (4DF1CF26)[/B][/COLOR]
NETwNs64.sys                Wed Aug  3 20:28:26 2011 (4E39E7AA)
AMPPAL.sys                  Mon Aug  8 10:32:06 2011 (4E3FF366)
SRTSPX64.SYS                Tue Nov 15 17:30:55 2011 (4EC2E81F)
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
SYMEVENT64x86.SYS           Wed May 23 20:52:24 2012 (4FBD8648)
SymIMv.sys                  Fri Jul 20 22:05:47 2012 (500A0E7B)
SYMNETS.SYS                 Fri Jul 20 22:07:07 2012 (500A0ECB)
Ironx64.SYS                 Mon Jul 23 20:34:50 2012 (500DEDAA)
EraserUtilRebootDrv.sys     Tue Jul 31 19:36:50 2012 (50186C12)
eeCtrl64.sys                Tue Jul 31 19:36:51 2012 (50186C13)
ccSetx64.sys                Thu Aug 16 17:18:11 2012 (502D6393)
IDSvia64.sys                Tue Aug 28 22:48:40 2012 (503D8308)
SRTSP64.SYS                 Tue Oct  2 18:55:54 2012 (506B70FA)
SYMDS64.SYS                 Tue Oct  2 22:52:00 2012 (506BA850)
SYMEFA64.SYS                Wed Oct  3 15:00:06 2012 (506C8B36)
EX64.SYS                    Thu Dec 20 04:22:39 2012 (50D2D8DF)
ENG64.SYS                   Thu Dec 20 04:24:21 2012 (50D2D945)
BHDrvx64.sys                Fri Jan 11 13:50:17 2013 (50F05EE9)


New Member
Jan 28, 2013
Thanks Usasma, for your help I did manage to uninstall the blackberry program since I am not using it now.

For Norton only thing I remember in the last 3 months my subscription was expiring and the did nor renew the program installed on the computer but installed the same version over the old one and renewed it that way and that what you think the issue is the program it self is running fine.


Extraordinary Member
Microsoft MVP
Sep 12, 2009
New Jersey Shore
Hi -

Check for Intel wifi update -
[FONT=Lucida Console]NETwNs64.sys                Wed [COLOR=#FF0000]Aug  3[/COLOR] 20:28:26 [COLOR=#FF0000]2011 [/COLOR](4E39E7AA)[/FONT]

I would definitely follow usasma's advice for NIS removal. 3rd party firewalls tend to block local NETBIOS ports used by system services resulting in apphangs, appcrashes and even BSODs.

Regards. . .

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