Need help with my BSOD!

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by edward28, Dec 22, 2011.

  1. edward28

    edward28 New Member

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    I got my new HP laptop last month. During the 2nd week i got my first BSOD.It reoccurs randomly, around a week or so. I suspect the pattern to be when the BSOD appears when I boot the system out of hibernation but i'm not too sure about it. When the BSOD occurs once, rebooting does not help. Then randomly the computer is able to work again.

    By the way, i got the the laptop with an additional 4gb of ram thrown in for free, which makes me kind of suspicious too. Could the bluescreen be due to faulty ram?

    Any help would be appreciated! Thank you!
     

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  2. Trouble

    Trouble Noob Whisperer

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    ddYou have a couple dumps indicating an issue with memory corruption and a couple others indicating memory management issues.
    Please start by uninstalling AVG. Uninstall normally and follow that up with the vendor specific proprietary removal tool. Grab the right one for your architecture (32 or 64 bit). Replace with http://windows.microsoft.com/en-US/windows/products/security-essentials
    If Blue Screens persist
    Open and elevated command prompt and type
    chkdsk C: /R
    hit enter
    answer yes "Y" to the prompt and reboot.
    Let it run all five stages and see if that produces any information.
    Also
    Download Memtest86+ from this location here. Burn the ISO to a CD and boot the computer from the CD.
    Ideally let it run for at least 7 passes / 6-8 hours. If errors appear before that you can stop that particular test. Any time Memtest86+ reports errors, it can be either bad RAM or a bad Mobo slot. Test RAM sticks individually. When you find a good one then test it in all slots. Post back with the results.
    See this Guide to using Memtest 86+
    Additionally
    Please read the first post in this sticky thread here How to ask for help with a BSOD problem
    Do your best to accumulate the data required.
    Run the SF Diagnostic tool (download and right click the executable and choose run as administrator)
    Download and run CPUz. Use the Windows snipping tool to gather images from all tabs including all slots populated with memory under the SPD tab.
    Likewise RAMMon. Export the html report, put everything into a desktop folder that you've created for this purpose, zip it up and attach it to your next post (right click it and choose send to, compressed (zipped) folder.
    Good luck
    Randy
     
  3. edward28

    edward28 New Member

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    Okay, i have uninstalled AVG and installed Microsoft Security Essentials. I have also uploaded the CPU-Z screenshot, seven forums and RAMMon data. Sorry i missed out these details before. Please do tell if you discover anything else from this data. I'll let you know if i encounter another blue screen.

    Thank you so much Randy!
     

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  4. edward28

    edward28 New Member

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    Sorry here is everything complied together.
     

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  5. Trouble

    Trouble Noob Whisperer

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    Thanks. Good job.
    While you're about waiting for any new Blue Screens to appear would you mind updating this driver.
    GEARAspiWDM.sys 5/18/2009 from here Driver updates - GEAR Software
    Additionally check with your system manufacturer and see if there is a more recent BIOS update. Not likely since you are currently running
    BIOS Version/Date Hewlett-Packard F.01, 10/8/2011, but worth a look see.
    Thanks
    Randy
     

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