Need help with my windows 7


New Member

I installed Windows 7 on my laptop two days ago(upgrade version) and ever sense my internet hasn't been working. Brought it to my computer store today and he said i didn't install it properly i should of pressed custom instead of udgrade. He said he could restall it for €100 i said i would try my self, but am a bit afraid incase its not the problem and i cause more damage to my laptop anyone got any ideas


if you press custom, i think that is just an clean install, basically gets rid of everything and starts new. you would have to reinstall all your programs and such. I'm just trying upgrade as well, but I'm still installing after 12 hours, its like its froze or something...


Excellent Member
Microsoft Community Contributor
Real upgrades are a coin toss. If everything on the previous system are compatible with Win 7 the upgrads will probably work normally. If some driver causes a problem, it might stop the install or lead to problems later.

If you want to try to save your current system, check the laptop's manufacturer and see if any Win 7 drivers are available for at least your Network Adapter. I like to also upgrade the chipset drivers first, but hard to say if it migh be necessary.

If you can't get internet access, use another computer. Many times, older anti-virus or spyware or firewall software can block access. Win 7 is very good about internet connection troubleshooting. Open The Network and Sharing Center and see if it shows any red Xes that might indicate a problem. Going to the Internet forum could allow for some folks more familar with this type of problem to offer help.

If you do a custom install, it will redo your registry and load new drivers. The old files will be left on your system, which you can delete if you do not need them by using the Disk Cleanup in the Accessories-System tools folder.

Another way, and I do not know for sure you would be able to activate even though some say you can, is to use the disk options button and format the drive prior to installing.

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