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Netflix Audio/Video Out of Sync


U.S.Navy D.A.V.
Aug 2, 2009
Came across this issue while repairing a clients eMachine ET1810-01 last week.

After the repair was done, I re-installed Netflix for her and started to play a movie to make sure it was running ok.
2 mins. in to the movie I noticed the Audio was not in sync with the Video (dialog did not match lip movement).

There are quite a few remedies, which I will list here, but the one that corrected this issue was;

1. Sign in to your Netflix account, go to "Your Account & Help", (top right-hand corner) then scroll down til you see either "Watching Instantly on Your TV or Computer" or "Manage Video Quality", the latter is what you want, change your video quality to "Good".
That resolved this particular issue.

2. Other remedies may be, but not limited to;
a. If running Silverlight, disable/turn off "Hardware Acceleration".
b. While running Netflix, right click the control bar and deselect/switch off the "Allow HD" feature.
c. If running in Chrome Browser, type in the address bar, "about":"plugins" (without the quotes) and hit enter.
Upper right hand corner click on "Details"
Any of the plugins that contain this "pepflashplayer", disable it. Usually it's the first plugin.

Hope this helps and please feel free to add any further remedies.