Network Diagnostic Problem

Discussion in 'Windows 7 Networking' started by Destiny Howell, Jun 26, 2011.

  1. Destiny Howell

    Destiny Howell New Member

    Jun 26, 2011
    Likes Received:
    This morning I woke up to find that my computer had auto restarted when I was sleeping and installed some software as well.

    The problem is, I can't get on the internet now.
    I tried restoring to before the update happened(It was a WIndows update and it said t was "critical") and it did but I'm still getting all the same error messages.

    There's a red x over the Networking icon in the tray and when I click on it to try and troubleshoot I get this:

    An error occured while troubleshooting
    An unexpected error has occured. The troubleshooting wizard can't continue.
    Package ID:NetworkDiagnostics
    User: Destiny-PC\Destiny

    If I just click on it I get this:The dependency service or group failed to start.
    I'm running Windows 7 on an HP laptop.
    It's just the internet, evrything else seems to be working OK.
    If anyone can offer any solutions(keeping in mind I really have no idea what I'm doing) I'd be really greatful.

    *Oh, I'm posting this from a different computer.
    #1 Destiny Howell, Jun 26, 2011
    Last edited: Jun 26, 2011
  2. bassfisher6522

    bassfisher6522 Essential Member

    Aug 27, 2008
    Likes Received:
    Reboot your router, unplut the router chord from the ac outlet for 30 seconds and then plug it back in.

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