new computer, big problem

I bought a new notebook preloaded with vista home basic

I let windows load and do it's thing and then it asked me to restart

Since then it is impossible for me to get past the welcome screen in regular mode

First I thought it was password related but I can logon in safe mode with my password

In any case I disabled the password in safe mode but still I can't get past the welcome screen in regular mode......its possible in safe mode startup though

Does anyone know what I can do?

FYI: there are no programs loaded on the notebook and its not connected to the internet

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