Hi I bought my Windows 7 laptop two days ago and it is already pretty slow and freezes. I have only got the internet (Firefox) and some files from my old laptop which are safe. On 'My Computer' under the hard disk drives it says my normal Packard Bell space and then it has ' Microsoft Office 2010 Click-to-Run (Protected) (Q When I open it it says ACCESS DENIED. What is this? Thanks for your help, I'm new to laptops in general so sorry if this is basic. Take care.