New Laptop - Windows 7 WILL NOT LOAD!


Bought a new laptop from Staples.

It arrived yesterday. Worked fine all day - added some programs and customized laptop to our like.

Went to boot up today, and it's hung at the "Starting Windows" screen. Sits for hours with no change!

Any solutions to this, what I hear is a common W7, problem?


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Can you get it to start in safe mode? Or any of the advanced recovery options? Normally the F8 key will allow access during boot prior to Windows starting.

Nope, it won't let me boot in Safe Mode or Last Known Good Configuration. Which is why it's so frustrating.


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Do you have a Win 7 install DVD or recovery CD? If so, you might be able to get to the restore last good from there.

Do you have anything plugged into the laptop you could unplug?

You are correct about this being a recurring problem, but I do not remember seeing a definite answer. Most folks think it might be related to the Windows 7 update.

I did find this on a Microsoft site. You have already done many of the steps, but maybe something will help.

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I don't have a DVD, and since the lappy is brand new (less than 24 hours), I hadn't made the recovery CDs yet. :(

Nothing unplugged....I'll check out the MS site. Thanks.

Have you seen this thread? I'm not sure how to do a few of those things or if I even can since I'm getting stuck at the classpnp.sys file:

Laptop hangs up at Classpnp.sys file.

You know what? Funny thing I just thought said most of the problems are stemming from updates, and that much is true. When we booted up the lappy for the first time yesterday, it said there were Windows updates. So...very interesting....maybe I've got an "update" issue too. AARRGGHH

I'm having the same problem and when i try to do a restore(which is nearly impossible to get to) it says: "This request could not be performed due to an I/O device error (error: 0x8007045d). I've ran multiple memory diagnostics and gotten no errors. I also can't boot up windows 7 because the only version i have is an upgrade disc and it wont boot from the disc for some reason.

I've been scouring the web for solutions all afternoon. Everyone is getting stuck at the same point. I'm running a Start-Up test on the laptop now and doing a live chat. No telling what is wrong! So frustrating!!!

After chatting with HP Live Support, they say it's the hard drive, and it needs to be replaced...


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I suppose that is one way to get you to reinstall. If the problem was related to the updates, I suggest you make the update process ask you to install updates and make sure you really check the optional ones.

The link I posted is something I have been waiting for since there have been so many failures possibly after an update. Maybe someone will try the entire procedure.

If in the future you ever need the recovery cd, you might try downloading from this site. It does say it seems to be a torrent and I have never tried to download it, but others have.

Thanks Saltgrass. I was talking to my techy friend thru out the process, and she said exactly what you did. When the new laptop comes, do the updates one by one and make sure they are legit and that there aren't any problems with them.

Thanks for the links!

The only thing that still "scares" me is that so many people are having problems with the classpnp.sys file. That makes me think it's not necessarily the hard drive, but that particular file on the hard drive.


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Microsoft Community Contributor
I do not know exactly what the classpnp.sys does, but the pnp part looks like plug and play, which could be related to a device driver that is not behaving.

I will keep doing research.

One more thing, just knowing a device driver loaded may not be enough. I always like to install those separately so the time is distinctive. If you go through the process from Microsoft, they mention the time installed could be important to help finding the right one. Also, you might even write down a device driver update so you would know which one was probably involved.

Woops, another one more thing. If you are going to replace the hard drive anyway, you basically have a license to steal and try just about anything you want. Maybe using the F12 key during boot would allow you to reinstall now. Remember the F keys may be set up differently. You may or may not have to use a function key with the key or enable the F keys somehow. Next time you boot, try just hitting the space bar continuously during boot.

Okay, I need to process that last post.

I'm in the middle of doing everything you posted last go 'round. I got the recovery info copied onto a disk and am trying to boot up the laptop with it's "searching for Windows installations...."

We'll see what happens.

I read thru the MS stuff, and I saw the timestamp stuff....I'll deal with that when I get to it.

...and as for the "one more thing," I already thought about that. Since I am getting a new laptop, I can play all I want to with this one w/o having to worry about anything....

Hey im also having the same problem as the OP but I'm not getting a new laptop. The only way i can even post this is using an ubuntu live cd! I can't reinstall windows 7 because i only have an upgrade from vista to 7. I also have a S.M.A.R.T. failure on my harddisk but from what I've read that should not prohibit the HD from starting.

Okay, I'm stuck again. I made the recovery disks and it seemed to be working, but now, it's at a window that says, "re-image your computer." It scans for what seems like an eternity, but it can't find any images to associate the computer with. It will let me navigate different drives. Any ideas how I should proceed from here?


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Microsoft Community Contributor
Is this a window that is supposed to show a Windows 7 install with two possible choices and the bottom one saying restore from an image? It almost sounds like you are in an HP restore utility.

If you do not mind reinstalling, choose re-image. Most laptops come with a recovery partition in which they keep the original image that can be used to restore your system.

If this is the Windows 7 repair window with the restore from image on the bottom, select the top choice and then next.

Okay, here's what it is. It is a pop-up type window that is titled, "Re-image your computer."

"This computer will be restored using the system image. Everything on this computer will be replaced with the information in the system image."

Then, there are two options, but the first one is grayed out (Use the latest available system image (recommended). The 2nd options is, "Select a system image." Then, you click on Next.

Then, another box pops up that has you sort of browse to see where the image is or if you hit refresh, a smaller pop-up box appears that says, "Scanning for system image disks," and that is what keeps going on and on forever.


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Microsoft Community Contributor
This is going to be hard if we can't figure out if you are working with a Win 7 repair or an HP recovery. Does your owner's manual give directions on how to do a recovery?

If you are coming to a window that has a dot at the top and says something like "repair Win 7 installs" with a window below that and another dot on the bottom with a "restore from image" type option, it is the Win 7 one. If that is correct, choosing the top dot and clicking next should take you to a repair screen or possibly a dialog box that says something is being fixed and you need to reboot. I will look for some pictures, but there may be some here in one of the stickies or tutorials.

If you get to the repair options screen, select start up repair and you may have to do that 2 or 3 times.

If your install has actually been corrupted and not caused by an update problem, the drive or something else in your system may have caused it.

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