No folder visible during "Save as" or "Browse for"

#1
Running Win7 (x64)

As stated my problem is that when I am trying to "Save As" or "Browse for" something - I have no folders on the left hand side - as one normally does.
In the first pic I'm trying to save as - using Firefox (it is the same with IE)

theproblem.jpg

Same thing in MS Word:

word.jpg
The really weird thing is that sometimes it works - like the upload pic feature here works just like normal..

If anybody has any helpful hints or solutions it would be greatly appreciated!!

Thanks in advance
-M-
 


Saltgrass

Excellent Member
Microsoft Community Contributor
#2
Do the folders show up ok if you start Windows Explorer from the taskbar?

If you try twice in a row, does it work better?
 


#3
Do the folders show up ok if you start Windows Explorer from the taskbar?

If you try twice in a row, does it work better?
Yes, they show up when starting from taskbar, Win+E and My Comp...

No, same problem...

:(
 


Saltgrass

Excellent Member
Microsoft Community Contributor
#4
Well, a couple of more questions and then I will be doing more research.

If you right click in the navigation pane, do you get a context menu?

Have you run any third party software that might be related to the file system?

Have you tried closing and reopening the Navigation pane?

Have you moved any folders or libraries from their normal locations?
 


#5
Well, a couple of more questions and then I will be doing more research.

If you right click in the navigation pane, do you get a context menu?

Have you run any third party software that might be related to the file system?

Have you tried closing and reopening the Navigation pane?

Have you moved any folders or libraries from their normal locations?
1. No
2. Not that I know of - at least not in any time near when the problem occurred
3. Not sure what you mean.. Do you mean tried pressing "Show / Hide folders"? - if yes - yes I hav; no result
4. Again, no not that I know of (at least not since installing W7)

Thank you for helping :)
 


Saltgrass

Excellent Member
Microsoft Community Contributor
#6
1. No

3. Not sure what you mean.. Do you mean tried pressing "Show / Hide folders"? - if yes - yes I hav; no result

Thank you for helping :)
What I meant was to open and close the Navigation pane under the layout option.

I have been unable to find anything concerning your problem, so maybe someone else will know.

Until then, all I might suggest is to first, open an administrative command window and type:
sfc /scannow

Maybe this will find something that has been corrupted. If that doesn't help, then the only other option I could recommend is a repair install where you basically do an inplace upgrade to your current Win 7 install. This will keep your programs and settings and hopefully restore whatever has become corrupted. If you have questions about this, post back.
 


#7
What I meant was to open and close the Navigation pane under the layout option.

I have been unable to find anything concerning your problem, so maybe someone else will know.

Until then, all I might suggest is to first, open an administrative command window and type:
sfc /scannow

Maybe this will find something that has been corrupted. If that doesn't help, then the only other option I could recommend is a repair install where you basically do an inplace upgrade to your current Win 7 install. This will keep your programs and settings and hopefully restore whatever has become corrupted. If you have questions about this, post back.
Hi
It's amazing - after I ran the sfc /scannow I got a message saying that it had found and repaired some corrupted files, and that I should see CBS.log for detailed info...
And now it works! Thanks a million!

But when trying to open the CBS.log file - I get a no access error... Any thoughts? Would be interesting to see what the problem was...

But anyway, thank you thank you thank you :p
 


Saltgrass

Excellent Member
Microsoft Community Contributor
#8
Glad it works..

To read the log, copy it to the desktop and open from there.
 


#9
This will fix the issue in Windows 7

Copy and paste into notepad and save it as a .reg file, then run it.
----------------------------------------------------
Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\CIDSave\Modules\GlobalSettings\Sizer]
"CommonItemDialogSizer"=hex:64,00,00,00,01,00,00,00,00,00,00,00,94,01,00,00
 


#10
SkyShark thank you!!!!
 


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